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Highlands Health And Rehabilitation Center

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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    This center is back on the upswing now. A new leadership team has taken over with a fresh approach of valuing the staff and of being resident-focused. Many improvements have already occurred in the past couple months, and the parent company, Diversicare, is committed to supporting the center and it's team. Many residents are now having positive experiences with us.

  • ★★★★★ 5 months ago

    Does it even deserve one star? If you are a nurse do not work here, you will lose your license quick. There's roaches, the CNA's are rude and do not care about the patients, and half of the soap dispensers don't even have soap in them. The director of nursing doesn't care about employees and will purposefully work them short. Even when it is fully staffed there is not nearly enough to give proper care to these patients. This facility will take any patient, even if they are a liability, even if they are psych. I don't know how they are still open, I give it 5 years at the most.

  • ★★★★★ 3 months ago

    One of the worse facilities I've seen. Filthy and highly under staff and over worked staff. They are not patient/resident care oriented. No supplies or proper linens. I feel sorry for the residents who have to live here. The government needs to shut it down, but the government is who gets paid, so it continues to operate like a run down prison. Why do people still have family in these filthy places?

  • ★★★★★ 5 months ago

    Dangerously understaffed. Employee's are worked way to hard and way to many hours being pushed to their legal limit. This is not a safe environment to work, and not worth risking any liscense or certification you have. Most of the staff are completely unprofessional and burnt out from being run to death and who can honestly blame them? An their is no way for these nurses and CNAs to give the car their patients need. State really need to come in and close this place down, I'm not sure why it hasn't happened yet. This is by far the worst facility I have seen in Louisville and this place is worse then an Elmcroft facility that got shut down just 9 months ago. The patients are in horrible condition due to la k of care from understaffing. The facility is not clean at and their are bugs bugs and more bugs. I pray something gets done for this facility. An if you're even thinking of applying, think twice.

  • ★★★★★ 2 months ago

    This facility has no business being open. Residents are abused regularly because they are "wards of state" and have no family. The nursing staff is the most incompetant of them all. Disgrace to the city of Louisville

About Highlands Health And Rehabilitation Center

General Information

Legal Business NameDiversicare Highlands LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1967 ()
Capacity154
Residents141
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highlands Health And Rehabilitation Center

Highlands Health And Rehabilitation Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Kentucky Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 11, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$85,943 fine
JFewImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
JFewImmediate JeopardyComplaintProvide care by qualified persons according to each resident's written plan of care.
JFewImmediate JeopardyComplaintAllow residents the right to participate in the planning or revision of care and treatment.

July 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

February 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmComplaintMake sure that special or therapeutic diets are ordered by the attending doctor.
ESomePotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

October 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

June 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$77,000 fine
KSomeImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
KSomeImmediate JeopardyHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
JFewImmediate JeopardyHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

February 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highlands Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
20min
1hr 10min
ReportedExpected
RN
3hr
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.0%
96.0%
96.0%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.3%
99.2%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
49.2%
62.5%
65.5%
56.8%
48.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.2%
26.3%
25.8%
22.0%
31.9%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.6%
28.5%
20.0%
39.2%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents whose ability to move independently worsened
25.7%
22.5%
26.0%
24.5%
20.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who received an antipsychotic medication
22.5%
25.6%
14.9%
27.0%
16.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents whose need for help with daily activities has increased
11.7%
21.4%
8.1%
5.4%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who self-report moderate to severe pain
13.4%
6.0%
8.5%
7.9%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who lose too much weight
3.5%
1.0%
2.2%
5.8%
6.2%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who have depressive symptoms
0.8%
2.2%
2.5%
0.8%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents with a urinary tract infection
5.2%
2.9%
4.9%
3.1%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
3.8%
2.2%
2.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
1.5%
0.0%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.9%
80.5%
84.1%
94.2%
84.7%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.3%
70.7%
70.7%
70.7%
82.9%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
57.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
32.1%
25.0%
20.0%
16.1%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who self-report moderate to severe pain
4.3%
0.0%
10.3%
6.1%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
0.0%
1.6%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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