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Park Terrace Health Campus

  1. Skilled Nursing Home Facilities
  2. Kentucky
  3. Louisville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Bonnie Koontz
    ★★★★★ 2 months ago

    I spent a few days at this facility in November 2019. While the therapy staff were wonderful, and for the most part the nursing staff was very attentive, I will never use this facility again. Having had knee replacement surgery I did not need as much care as others in the facility. I really try not to bother the staff unless it is just something I can not do for myself. On the Friday evening of my stay I had, had a very rough day. As evening went into night I was having a very difficult time getting comfortable enough to sleep. Sometime in the wee hours, about 3am I think, I called for my pain meds. The Aide said she had to tell the nurse, and the nurse had just gone to lunch so it could be a little while. After laying in bed for so many hours, I decided to get up and sit on the bench while I waited for my pain meds. When I used my walker to sit back on the bench, the bench seat flipped in leaving me stuck with my feet off the floor unable to get up, (remember I am recovering from knee replacement surgery), not a very comfortable position to be in for any length of time. I sincerely do not know how long I was like this, it was somewhere between 10 and 20 minutes before someone heard my yelling. When the nurse came in with my meds she helped me get up and back in bed, she gave me my meds, and I never saw her again that night. At about 7 am Saturday morning I was in quite a state of, sleep deprivation, pain that in no way was being managed, and completely exhausted. The nurse on duty that morning acted like she didn't know what I was talking about when I told her why I wanted to go home. This told me all I needed to know about it. The incident was not documented. This proved to be true as over the next 4 days no one came to ask about what happened, and no one ever came to fix the bench. My husband had to fix the bench. I had two very bad days here out of 8. As I stated before my troubles really did not come with staff. The last thing that caused me to rate them below avg. is the fact that although each room has its own bathroom, the showers can not be used. I had visited Park Terrace before my surgery and my mane concern was that at other facilities everyone used the same bathing area. When I ask about this the person who took me on the tour said that would not be an issue, each room had its own bath. I was very upset to find out I could not shower in my room. The surprising thing to me was to find out that admissions did not seem to know the showers in rooms did not work. I know it is a common issue at places like this, but is it really necessary to understaff these places so badly. I do not blame the people who are doing the very best they can in circumstances not of their making. Bonnie

  • Heather Richey
    ★★★★★ 11 months ago

    I honestly could write a book about this place on how great it is! Management , culinary, nursing, administration, and environmental services all will answer call lights !!! I can't think of anywhere that does that. You honestly get treated with the dignity and respect you deserve as well as get great nursing care and rehab services. I work for this company and I'm a cheerleader for them because they honestly care about every person that comes to live there weather it's short term or long term you become part of our Trilogy Family !

  • Genny Kuprion
    ★★★★★ a year ago

    This place is the absolute worst! My mother has been here for almost a week now. She has wet the bed at least 10 times now because she can't get anybody to help her out of bed. She had a heart attack and was on a ventilator for 9 days before coming here so she is weak and unable to get up on her own. I hit her call light and after waiting for 45 minutes I finally walked to the nurse station and they were both playing on their phones. I told them she needed to use the bathroom and it was another 20 minutes before anybody came to her room. As of now, the man next door has had his call light on for 15 minutes. I heard him yelling so I walked over to check on him and he too is waiting for someone to help him to the bathroom. This place was amazing a few years ago when my father was here. I'm not sure what has changed. But if you are concerned for yor loved ones, this is NOT the place to send them. It's not because they are understaffed or busy because they have plenty of time to play on their cell phones.. It's pure neglect!

  • Bridget Fincham
    ★★★★★ 10 months ago

    People who work there are nice, but did not pay attention to patients and their records. My mother was supposed to have a special diet and they were trying to feed her regular food. That caused her to have more problems, which led to her to not want to eat from the pain and nausea. She also developed pneumonia. Needless to say she had to go back to the hospital. I was very disappointed in her care. The last RN tried to correct the things that were overlooked but by then it was to late.

  • Malynda Mello
    ★★★★★ a year ago

    Make it easier for family member to stay with their loved one. Have a list of restaurants that are nearby that they could go to when cafeteria is not open.

About Park Terrace Health Campus

General Information

Legal Business NameTrilogy Healthcare Of Louisville Southwest, LLC
Ownership TypeFor Profit - Limited Liability Company
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 2006 (13 years)
Capacity88
Residents87
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Park Terrace Health Campus

Park Terrace Health Campus was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Kentucky Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 27, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

May 1, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

July 9, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,000 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Park Terrace Health Campus require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 40min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
30min
1hr 20min
ReportedExpected
RN
3hr 30min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.4%
95.8%
95.8%
95.8%
95.0%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
97.7%
100.0%
95.1%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.9%
-
-
-
49.1%
Q4 2016Q1 2017Q2 2017Q3 2017KY
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.3%
19.5%
27.9%
35.7%
31.5%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.6%
18.4%
13.9%
20.7%
21.0%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents whose ability to move independently worsened
14.9%
7.1%
11.4%
4.8%
19.1%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents who received an antipsychotic medication
2.2%
14.6%
19.0%
16.7%
16.7%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
5.0%
15.9%
14.6%
8.0%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents who lose too much weight
1.8%
0.0%
0.0%
5.1%
6.6%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents who self-report moderate to severe pain
4.4%
5.0%
11.6%
4.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.5%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents who have depressive symptoms
15.2%
9.8%
6.8%
11.9%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents with a urinary tract infection
10.4%
7.1%
6.8%
4.7%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents experiencing one or more falls with major injury
4.5%
3.7%
3.0%
1.9%
2.0%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
96.1%
95.8%
94.1%
85.3%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
96.4%
96.4%
96.4%
84.2%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.7%
61.7%
53.3%
48.1%
60.8%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of short-stay residents who made improvements in function
7.8%
10.7%
4.9%
9.2%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.2%
0.8%
1.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
2.1%
1.4%
1.4%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017KY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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