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S C C Of Pilgrim Manor Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. Louisiana
  3. Bossier City Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Ellyn Hundley
    ★★★★★ 9 months ago

    I guess the deleted my last review as I can't find it to respond to the owner. Terrible. My mom was here 5 years. She fell several times, was in hospital for UTI several times and the last time she was septic by the time they got her to the hospital. They also let all of her teeth rot out. So sad. We moved mom and she is like a different person now. Dear Owner, we tried resolving issues with your facility for 5 years. It's a joke! Here is what I said in my first review: a week ago Don't let the fancy care facilities fool you! My mother was in one of their facilities and within 5 years, she stopped communicating and all of her teeth were gone. No matter how we pleaded for them to care for her oral hygiene and she was supposedly on a dental plan, they did nothing. She had beautiful teeth. She also almost died of sepsis due to an ignored bladder infection which led to blood infection which put her in the hospital. This was not the first time they had ignored her and she was put into the hospital. Such a sad place. Don't put your loved ones here! My mother stopped talking while at their facility. We moved her to a new facility where she is actually conversing with us again and she knows us! I don't know what they were doing to her. All I know is she is more alert and speaking again since being moved.

  • jade betts
    ★★★★★ 9 months ago

    I wish I could give this place no stars at all but I cant so I gave it one star so i could write this review. DO NOT put anybody you love in this place. They let my mom die. They knew she was having trouble breathing and they let her go 20 min without oxygen. The place is nasty like everyone is saying. Don't let how clean the front part is fool you. I wish I had checked more into this place before I put my mother there. I was getting ready to have her moved somewhere else when she passed.

  • Amy Henry
    ★★★★★ a year ago

    I cannot begin to express the gratitude I feel towards the staff of Pilgrim Manor North for the love and care they gave to my mother during the final months of her life. I highly recommend this facility.

  • Julia L. Borne
    ★★★★★ 4 years ago

    I did not have time to conduct a thorough review of this facility before my father-in-law became a resident there. Had I done so and seen how the facility had been rated by Medicare, especially with regard to the staff, I would have never allowed it. While it appears clean upon entering and the staff is extremely nice during the admitting process, they quickly begin to treat the family members and residents in a horrible manner. While the entrance is clean, the rooms are not kept clean on a consistent basis. Complaints, even when delivered in a polite manner, are not appropriately handled. If you aren't there every day for long periods of time, you should expect that your family member will not be properly taken care of. My husband and I have considered one of us taking a leave of absence from our jobs, just to be able to be present for longer periods in order to monitor the situation. My father-in-law has had numerous things turn up "missing" and were never recovered, so you should not let the resident have anything of real value there. While considering moving him, I have unfortunately found out that the corporation that owns this facility owns most of the facilities near us. I would urge anyone considering becoming a resident or having a family member become a resident to review Medicare's view of this guest care center. While there are some friendly staff members, most are lazy, hateful and do not empathize with or care about their residents. There are others who appear to be friendly, but their actions reflect that they ignore the needs of the resident and any concerns or complaints presented.

  • Pamela Cummings
    ★★★★★ 2 years ago

    My mother is currently there; everything that Julia L. Borne wrote 2 years ago and posted describes my experience. I do not recommend it at all.

About S C C Of Pilgrim Manor Rehabilitation Center

General Information

Legal Business NameBossier Scc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 2004 (15 years)
Capacity153
Residents141
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for S C C Of Pilgrim Manor Rehabilitation Center

S C C Of Pilgrim Manor Rehabilitation Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Louisiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

August 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

May 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintKeep residents' personal and medical records private and confidential.

February 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionDispose of garbage and refuse properly.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of S C C Of Pilgrim Manor Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 20min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
15min
1hr 20min
ReportedExpected
RN
2hr 60min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
98.5%
98.5%
98.5%
95.2%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.2%
58.0%
44.3%
50.8%
40.9%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.3%
16.5%
16.8%
18.3%
26.2%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.5%
16.3%
17.5%
12.5%
16.5%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents whose ability to move independently worsened
19.7%
19.0%
19.4%
20.9%
17.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who received an antipsychotic medication
11.9%
13.2%
24.8%
14.6%
16.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents whose need for help with daily activities has increased
7.5%
3.1%
4.7%
10.4%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who lose too much weight
2.2%
3.7%
2.6%
3.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of high risk long-stay residents with pressure ulcers
4.0%
3.6%
1.3%
3.9%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who self-report moderate to severe pain
12.3%
11.5%
15.2%
9.3%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.8%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents with a urinary tract infection
3.0%
3.1%
1.5%
1.7%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
0.0%
1.2%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.9%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.5%
98.9%
100.0%
96.8%
83.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.6%
90.8%
90.8%
90.8%
78.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
78.0%
59.0%
46.9%
63.7%
59.8%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who made improvements in function
8.2%
4.0%
1.4%
5.1%
10.6%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.6%
3.2%
1.4%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who newly received an antipsychotic medication
2.8%
1.5%
0.8%
2.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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