S C C Of Pilgrim Manor Rehabilitation Center

I guess the deleted my last review as I can't find it to respond to the owner. Terrible. My mom was here 5 years. She fell several times, was in hospital for UTI several times and the last time she was septic by the time they got her to the hospital. They also let all of her teeth rot out. So sad. We moved mom and she is like a different person now. Dear Owner, we tried resolving issues with your facility for 5 years. It's a joke! Here is what I said in my first review: a week ago Don't let the fancy care facilities fool you! My mother was in one of their facilities and within 5 years, she stopped communicating and all of her teeth were gone. No matter how we pleaded for them to care for her oral hygiene and she was supposedly on a dental plan, they did nothing. She had beautiful teeth. She also almost died of sepsis due to an ignored bladder infection which led to blood infection which put her in the hospital. This was not the first time they had ignored her and she was put into the hospital. Such a sad place. Don't put your loved ones here! My mother stopped talking while at their facility. We moved her to a new facility where she is actually conversing with us again and she knows us! I don't know what they were doing to her. All I know is she is more alert and speaking again since being moved.

I wish I could give this place no stars at all but I cant so I gave it one star so i could write this review. DO NOT put anybody you love in this place. They let my mom die. They knew she was having trouble breathing and they let her go 20 min without oxygen. The place is nasty like everyone is saying. Don't let how clean the front part is fool you. I wish I had checked more into this place before I put my mother there. I was getting ready to have her moved somewhere else when she passed.

I did not have time to conduct a thorough review of this facility before my father-in-law became a resident there. Had I done so and seen how the facility had been rated by Medicare, especially with regard to the staff, I would have never allowed it. While it appears clean upon entering and the staff is extremely nice during the admitting process, they quickly begin to treat the family members and residents in a horrible manner. While the entrance is clean, the rooms are not kept clean on a consistent basis. Complaints, even when delivered in a polite manner, are not appropriately handled. If you aren't there every day for long periods of time, you should expect that your family member will not be properly taken care of. My husband and I have considered one of us taking a leave of absence from our jobs, just to be able to be present for longer periods in order to monitor the situation. My father-in-law has had numerous things turn up "missing" and were never recovered, so you should not let the resident have anything of real value there. While considering moving him, I have unfortunately found out that the corporation that owns this facility owns most of the facilities near us. I would urge anyone considering becoming a resident or having a family member become a resident to review Medicare's view of this guest care center. While there are some friendly staff members, most are lazy, hateful and do not empathize with or care about their residents. There are others who appear to be friendly, but their actions reflect that they ignore the needs of the resident and any concerns or complaints presented.

I cannot begin to express the gratitude I feel towards the staff of Pilgrim Manor North for the love and care they gave to my mother during the final months of her life. I highly recommend this facility.

My mother is currently there; everything that Julia L. Borne wrote 2 years ago and posted describes my experience. I do not recommend it at all.