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Chateau Living Center

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Jim Longo
    ★★★★★ 2 months ago

    I'm not sure how anyone could give this place a "5"... When my father was there he was ALWAYS coming up with "unexplained" bruises, cuts, bumps and scrapes. And when he would tell me which staff members were abusing him, I would voice my (HIS) concerns to the staff. To which I was told "well you do realize he has Alzheimers, don't you?" That was their "get out of jail free" card---LITERALLY!!! When I got a little to "vocal" with my concerns, they slapped a 30 day restraining order on me saying that I could not enter the facility... UNDER PENALTY OF ARREST!!! Yes, I would have been arrested for visiting my father in a nursing home... Fine place they are running there. I'm not sure what would have happened had he passed away during that 30 day restraining order period. THAT would have been interesting...

  • #cloewoods Woods
    ★★★★★ 7 months ago

    The worst place to put a Family member you love....

  • Brittney Bildner
    ★★★★★ 6 months ago

    Horrible they don't take care of anyone it's dirty and they just leave the the people in chairs or beds all day dirty

  • david becnel
    ★★★★★ a year ago

    I was floored with management, they said, " report it" but wouldn't forward contact for the owner... ungodly. A few mths he's in Hospice, Mother was forced by Staff to apologize infront of management for releasing one four letter word. Son now enters Hospice, we give him 2 mths. Smells, my very last of ( 5 ) local homes, run....

  • Gidget Webb
    ★★★★★ a year ago

    This place is horrible! They do not care for their patients. My Uncle is in their SNF unit, and he went EIGHT days without a bath, he was left in his SOILED diaper for many hours, the head of his bed and foot would not raise, and we requested it to be fixed for days and NOTHING happened. He chokes a lot, and he being raised up is highly important. We have complained numerous of times and nothing has been addressed. Today, he has gone four days with NO BATH, and it is 1 in the afternoon and he is STILL in his PJ's. Please, if you're reading this DO NOT PLACE A LOVED ONE HERE!!!!!!!!!!!!!!

About Chateau Living Center

General Information

Legal Business NameChateau Living Center Of Kenner, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 28, 1985 (33 years)
Capacity256
Residents207
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Chateau Living Center

Chateau Living Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Louisiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

October 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

January 22, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
BSomePotential for Minimal HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Chateau Living Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 30min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
25min
1hr 5min
ReportedExpected
RN
3hr 10min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.5%
94.4%
94.4%
94.4%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
97.8%
94.4%
95.2%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.4%
51.2%
56.2%
55.8%
39.6%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.8%
19.7%
24.7%
21.6%
26.5%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.9%
9.7%
14.8%
29.0%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents whose ability to move independently worsened
23.8%
17.8%
18.4%
16.0%
19.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who received an antipsychotic medication
20.9%
18.4%
15.9%
13.6%
16.9%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
0.6%
0.0%
3.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who self-report moderate to severe pain
7.8%
8.9%
7.8%
8.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who lose too much weight
9.5%
10.2%
12.6%
10.0%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.6%
0.6%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who have depressive symptoms
5.0%
3.3%
4.4%
4.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents with a urinary tract infection
3.9%
3.8%
2.2%
1.1%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents experiencing one or more falls with major injury
0.5%
1.3%
2.0%
1.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.6%
88.1%
83.1%
78.6%
83.1%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.1%
83.6%
83.6%
83.6%
77.7%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
19.4%
26.3%
30.5%
43.8%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who made improvements in function
5.0%
0.9%
2.1%
1.9%
13.8%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.6%
5.1%
5.3%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.5%
0.0%
0.5%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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