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Chateau Living Center

  1. Skilled Nursing Home Facilities
  2. Louisiana
  3. Kenner Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Judith Martin
    ★★★★★ 2 weeks ago

    Reminds me of the Navy enlisted barracks in Keflavik, Iceland where I was stationed 1975-1976. I am here for rehab after a right hip replacement. This is too far away from all the activities and people who rely on me in New Orleans. Eventually I expect to be able to return home, to drive my own car again once my treatment is finished here. However, right now the rules are that if I want to travel away from the center, I have to arrange to be picked up by a relative or friend -- which means I have to hope they can fit me into their schedules.

  • Stephanie Kavanaugh
    ★★★★★ 9 months ago

    I can't imagine any poor souls sent here without family. My mother went without medicine, changing, and even food. She was left in her own bowel movement without being changed, went without pain medicine with advanced stage cancer and they don't ever bother to bring her food. I was in tears that I actually sent my mother here for such horrible care. I could have brought her to my own home and left her alone all day and she would have received better care this place she be condemned and the doors shut. If I can ever figure out how to report this place to the highest authority for neglect of the elderly, I will. Please do not send your worst enemy here.

  • It's Joshie
    ★★★★★ 7 months ago

    I used to work at this facility as a CNA for a grand total of 3 months. Some of the workers, nurses and higher ups included, just didn't care about the care and comfort of the residents. I'm not saying that all the workers are like that, there are some like myself that loved and cared for my residents. On top of the lack of compassion, we, the CNAs especially, were overworked. There would be many days when I would come into work and I would have 40 residents to myself. Some of whom I would have to feed, give bed baths or showers, and turn, on top of changing sheets/making beds, changing residents solid diapers, helping in the cafeteria, and making sure residents were where they needed to be at specific times. I tried my best to give all the residents quality care in the short time that I was there. But it became too much. My last straw was when I was fussed at by the CNA supervisor and the nurse supervisor for not getting a resident out of bed. I began to explain that to get the particular resident out of bed I would need someone to help with the hoyer lift (two people are needed to use a hoyer lift to guarantee the resident is transferred safely). I was told to find someone to help. I looked but everyone else was either busy or refused. I even asked some of the nurses if they could help but all they said was "that's not my job" ?. Since I couldn't find anyone to help me I didn't get the resident out of bed. I did make sure to turn them every hour and provide them with entertainment. Later I was fussed at again for not getting the resident out of bed. After explaining that i had no one to help with the hoyer lift i was told to do it by myself. I refused and was fussed at more, they were even threatening to fire me, but I'd rather have my resident safe than risk their life by transferring them by myself. I even asked the CNA supervisor but she refused and said she had more important things to tend to. After that ordeal things just went down hill. And I had to resign. I would not recommend anyone send anyone they love to this place. They don't care about the safety of the residents or employees. Just don't do it. I know this review is super long but i wanted to all to see the perspective of a former employee.

  • Louie White
    ★★★★★ 4 months ago

    Friendly Staff, Clean Rooms and Common Areas. Insufficient seating in rooms, but that maybe to promote use of common areas. Note: I base my opinion from observations as a visitor who only stayed a short time.

  • Curt Cambre
    ★★★★★ a year ago

    If I could leave a negative # of stars I would. This is the most unprofessional, uncaring and uncooperative group of people that I have encountered in a very long time. My father-in-law was admitted to this facility in a bedridden state of health with hospice. He was totally unable to care for himself or to even call for the nurse. He was left in wet diapers, unclothed and without sheets on his bed multiple times. Of course when I would show up they would come clean him up and put sheets on his bed but this would happen again the next day. No-one from the nurses to the janitors were ever able to answer any questions and basically would respond with "that's not my job". When he passed away on Tuesday morning, I was called and told to come make arrangements to have him removed ASAP. Not one person in the facility ever said "I am sorry for your loss". I even went to the billing office who told me that I should have already paid his bill and that they couldn't understand why I wasn't asked to pay up front. I DO NOT recommend this facility for my worst enemy. Please do not admit your family member to Chateau Living Center.

About Chateau Living Center

General Information

Legal Business NameChateau Living Center Of Kenner, LLC
Ownership TypeFor Profit - Limited Liability Company
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 28, 1985 (35 years)
Capacity256
Residents219
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Chateau Living Center

Chateau Living Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Louisiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 19, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Chateau Living Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 20min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
2hr 45min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.4%
99.1%
99.1%
99.1%
95.2%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.1%
95.5%
97.8%
95.0%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
56.1%
59.1%
54.3%
52.7%
40.9%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.1%
22.0%
20.0%
17.4%
26.2%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.6%
16.7%
11.1%
15.5%
16.5%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents whose ability to move independently worsened
18.9%
19.7%
24.5%
21.7%
17.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who received an antipsychotic medication
16.1%
21.6%
14.4%
14.0%
16.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents whose need for help with daily activities has increased
10.9%
11.3%
10.4%
12.8%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who lose too much weight
1.6%
0.6%
0.6%
2.8%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who self-report moderate to severe pain
12.0%
14.2%
9.8%
10.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who have depressive symptoms
2.5%
4.6%
3.8%
3.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents with a urinary tract infection
1.0%
1.0%
2.7%
2.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
1.9%
1.0%
0.7%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.2%
85.3%
84.1%
71.2%
83.7%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.6%
85.2%
85.2%
85.2%
78.4%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
47.9%
38.4%
44.7%
48.3%
59.8%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who made improvements in function
5.7%
3.6%
4.0%
3.8%
10.6%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who self-report moderate to severe pain
8.1%
5.6%
6.4%
7.1%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
1.0%
1.5%
2.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017LA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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