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Uptown Healthcare Center LLC

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • gloria lee
    ★★★★★ a month ago

    Very bad place to have a love one to live in.

  • Zach Petersen
    ★★★★★ a year ago

    I'm a short-term stay at this facility and honestly this place is really bad , I can't get the supplies that I need to care for a sore that is not exactly something to play around with , I had to bring my own medical tape just to do wound care because " they aren't allowed to leave supplies in a patient's room" which makes absolutely no sense at all . Another thing , the night shift doesn't do a Damn thing at all ,I hit my call light and for 45min I sat and waited ....I finally got up outta bed and went to the nursing desk , the lady at the Damn desk is so asleep it takes me yelling at her to wake her lazy self up for her to not even help me with what was need . Also patient's don't get there own shower in there room .... Why the hell not I ask , I can't go shower in a place were every other person with health issue ,infections,and contagious pathogens have been with an open wound and an infection of my own that could be past on ,that's just unsanitary as all Hell and shouldn't be a thing once so ever . To everyone who has someone in this place ,please get them outta here and get them some actual healthcare cause as far as I'm concerned this place is nothing more than a homeless shelter .

  • Paula D.
    ★★★★★ a year ago

    The younger aides were helpful and respected my not wanting to mingle. I didn't like shower time because I felt so exposed.and cold. After a few days I was able to talk with the important staff and things got better. I'm a light sleeper and the place is noisy especially the nurse's station. Also the nurses pushed so hard when they would come in the door it frightened me and gave me a headache. This place was the only one that I could get it's, everything else was full! Not my first choice.

  • Niko Leto
    ★★★★★ 3 years ago

    This place is run by lazy incompetent fools who have no order whatsoever. My family member has been there for about four months and every time I talk to them they are complaining about how their personal items are either being stolen by the staff or a resident who lives there. My family member has had their clothing placed in another person's closet on SEVERAL occasions and has even seen someone wearing their clothes! When you bring up issues that your family member is having they give you the ole "we apologize and we'll look in to it" bit and inturn don't do anything about it. They take forever to get the patient out of the bed and don't even bother pressing the call button, the response time is ridiculous and I have been there to witness this first hand. Thank goodness my family member is only there temporarily for rehab. My heart goes out to the folks who stay there permanently and don't be fooled by outside appearance, some of the rooms in this place is reminiscent of an 1800's Tuberculosis ward. This place reminds me of Charity hospital and not in a good way, BEWARE!

  • Vicki Stephens
    ★★★★★ a year ago

    GET YOUR FAMILY OUT OF THERE

About Uptown Healthcare Center LLC

General Information

Legal Business NameUptown Healthcare Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 14, 1984 (33 years)
Capacity200
Residents172
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Uptown Healthcare Center LLC

Uptown Healthcare Center LLC
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Louisiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 30, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
ESomePotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

August 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionMaintain comfortable and safe temperature levels.

July 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 19 days
ESomePotential for HarmComplaintEmploy staff that are licensed, certified, or registered in accordance with state laws.
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.

February 3, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Uptown Healthcare Center LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
20min
1hr 5min
ReportedExpected
RN
3hr 15min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

81.4%
60.5%
60.5%
60.5%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
68.0%
76.7%
55.1%
62.5%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.1%
57.3%
76.9%
55.9%
39.6%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.8%
14.3%
14.5%
16.8%
26.5%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
1.8%
4.6%
1.0%
19.8%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents whose ability to move independently worsened
23.4%
26.0%
24.8%
28.3%
19.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who received an antipsychotic medication
21.7%
18.8%
21.1%
14.8%
16.9%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents whose need for help with daily activities has increased
2.3%
1.5%
2.0%
7.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who self-report moderate to severe pain
1.4%
1.4%
5.1%
12.2%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who lose too much weight
11.4%
6.8%
7.0%
11.1%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.8%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who have depressive symptoms
4.1%
5.4%
1.4%
2.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.3%
1.8%
1.8%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

26.1%
20.0%
28.2%
18.6%
83.1%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.9%
15.1%
15.1%
15.3%
77.7%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
27.5%
23.1%
18.3%
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
7.2%
5.8%
6.1%
10.4%
13.8%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who self-report moderate to severe pain
10.9%
11.1%
7.0%
5.2%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
2.2%
1.9%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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