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Heritage Manor Of Stratmore Nursing & Rehab Ctr

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    If giving zero stars was an option, I would! Rene Palmer, the lady in charge of admissions is lying and manipulative. She lead us along for 2 weeks while trying to get my grandmother into a nursing home. She told us the conditions for my grandmother to be admitted into the nursing home, so we met all of the conditions. My grandma had a procedure (PleurX drain inserted) in order to be admitted. Rene said that once she had that done she would definitely be able to admit her into Heritage Manor Stratmore. On the day of the procedure, after my grandma came out of surgery, my mom called Rene in order to have someone come to evaluate my grandmother. Rene proceeded to tell my mom that "she had been dreading making this call and that's why she had put it off". Rene then told my mother that they wouldn't accept my grandma because the only person able to drain her PleurX drain is an RN, and they only have 3 RN's right now, which completely contradicted everything she had told us prior to the procedure. We are now stuck at the 12th hour trying to find a place for my grandmother to go. I would never recommend Heritage Manor Stratmore to anybody. Rene is dishonest and does not follow through with her word. Do NOT go to them because they will not take care of your loved ones.

  • ★★★★★ 2 years ago

    Mom was here for a little while. Went through physical therapy and then stayed for about 7 months. That was when I realized that there was no way for her to continue to stay here. The therapists were great-she's in her home again, walking and carrying on. Everything else is another story. From the moment you walk in, you smell ammonia. Stench just seems to cling to you. Some residents just lay in the hallways, and I'm not sure why. They either seem drugged out of coherence or unable to move or communicate. Residents who are cognizant are mingled with those who are constantly screaming. There is bullying between the residents. None of this is properly handled. The most aggravating things I noticed were lack of supplies, and exceedingly rude cafeteria workers. For example, on more than one occasion when my mother had an accident in the middle of the night, she was advised she wasn't able to get any more diapers, and they put her bare-bottomed on a protective mattress cover (think puppy pad). I went to have lunch with her more than once or twice, and every single time, the ladies who are serving the residents would yell at some of the residents, talk down to them, and somewhat bully them. It was exceedingly aggravating to hear them talking "street" to the elderly residents who already have trouble comprehending and hearing, but then, the "caregivers" are using slang ("Mr. B why you be clownin???" The man was not "clownin'"-he did not know where he was supposed to sit. Speaking to him like this doesn't help.). I know their job is unfathomably hard, but this is NOT the right way to handle the elderly. Getting to speak to a doctor when there were health concerns was a joke. The nurses always promised that I'd get a callback but from winter through summer I never once talked to a doctor. Not that I didn't try. My mother just wasn't that important. Another thing that I encountered was billing issues. The manager is a very, very kind YOUNG man. He's as sweet as they come, but I'm not quite sure how he's in the position that he's in, and he's well over his head. He is not handling the staff or the residents properly. The people in billing are not well trained in Medicaid/Medicare issues, and we had SEVERAL billing issues with my mother's insurance because the staff did not report things properly. When questioned, they wouldn't return my calls. Before Mom's fall, I wish I'd known the difference between "for profit" and "not for profit" nursing facilities. This place is the former. I later learned that "for profit" nursing homes are usually more understaffed, and have worse food, supplies, etc., hence rationing of the adult diapers. I would also have consulted Medicaid's nursing home information chart, which outlines violations found, deaths, etc., for every facility in my area. Like I said when I started this entry-the rehab staff was amazing. But the rest of the staff is, for the most part, rude, ignorant, and simply not knowledgeable enough to be working in the field of the elderly. They're out for the almighty dollar. I could go on and on with specifics of our nightmare while we were there, but I won't. Simply put-stay away. Your Mom or Dad deserves better.

  • ★★★★★ 3 years ago

About Heritage Manor Of Stratmore Nursing & Rehab Ctr

General Information

Legal Business NameHeritage Manor Stratmore Nursing & Rehabilitation Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 1, 2000 (18 years)
Capacity142
Residents119
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Manor Of Stratmore Nursing & Rehab Ctr

Heritage Manor Of Stratmore Nursing & Rehab Ctr
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Louisiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

October 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Manor Of Stratmore Nursing & Rehab Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 40min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
25min
60min
ReportedExpected
RN
4hr 5min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.4%
97.4%
97.4%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
99.1%
100.0%
100.0%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
37.1%
45.2%
42.9%
50.0%
39.6%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.0%
33.3%
31.7%
32.4%
26.5%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.1%
8.7%
7.6%
7.3%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents whose ability to move independently worsened
10.7%
9.5%
13.3%
11.2%
19.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who received an antipsychotic medication
11.0%
11.9%
10.6%
9.5%
16.9%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents whose need for help with daily activities has increased
14.0%
6.7%
7.8%
4.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who self-report moderate to severe pain
15.9%
12.4%
10.8%
13.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who lose too much weight
5.1%
5.3%
2.7%
4.5%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of high risk long-stay residents with pressure ulcers
2.1%
1.0%
0.9%
0.9%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who have depressive symptoms
5.6%
2.9%
4.5%
1.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents with a urinary tract infection
5.5%
6.3%
8.1%
5.3%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
2.4%
1.4%
1.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
0.9%
0.0%
0.0%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
100.0%
100.0%
96.9%
83.1%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.6%
86.9%
86.9%
86.9%
77.7%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
38.6%
32.4%
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
20.5%
29.8%
21.7%
13.0%
13.8%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who self-report moderate to severe pain
6.8%
10.0%
2.0%
0.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016LA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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