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Kindred Transitional Care & Rehab-Country Estates

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • John D
    ★★★★★ 5 months ago

    DONT' SEND A LOVE ONE HERE. UNDER STAFFED. WORKERS NEED TO GET AWAY FROM DESK AND OFF FACEBOOK AND CELL PHONES. THEY NEED TO REMEMBER TO FEED AND GIVE WATER TO PATIENT IF THEY ARE SICK AND NOT IN DINING ROOM. SOME WORKERS ARE NICE AND I AM THANKFUL, BUT THEY ARE UNDERSTAFFED AND EMPLOYEE TURN AROUND IS TERRIBLE. WHEN THINGS ARE BAD, DON'T TRY TO GET A MEETING WITH THE DIRECTOR SHE WILL BE TOO BUSY TO MEET WITH YOU. I HAD TO GIVE ONE STAR TO POST THIS SHOULD BE NO STAR

  • Erin King
    ★★★★★ 10 months ago

    My experience with Country Estates has been horrible. My father was there for rehab on his leg, as he was not weight bearing. When I went to pick him up at the designated time, nothing was ready for his discharge. As they were discharging his meds, I noticed they did not give me his antidepressant medication. I asked the nurse, who was not his usual nurse, and she was not aware of his antidepressant medication. She looked in the computer and told me he was not getting it. I looked through his hospital discharge paperwork and noticed that it was under new medications, as they upped the dosage. This was very important as the hospital was trying to determine if he was severely depressed or in the beginning stages of dementia. The nurse realized it had not been checked off on the sheet, so it was not given to him for the almost two weeks he was there!! So he left the facility with no meds for depression, even though that is what he was originally admitted to the hospital for. They tried to call the director of nursing and the assistant director of nursing, but since it was after hours no one was available. As I was dealing with this, we noticed my father was wearing different clothes and his clothes were no where to be found. There was no surprise by the staff about this, as it must happen often. I did see a gentleman wearing what appeared to be my father's shirt in the hall. The nurse offered to get it for me but I felt taking the clothes off an elderly man was an awful thing to do. When we asked about my father's watch, as someone took it to lock up, we were told that staff usually does not do this, and she had no idea where the watch was located. In the nurse's defense she was not the normal nurse for my father that night and it seemed like she was the only one doing anything there. Last night I was assured that someone would get back to me first thing in the morning, as I was very upset. I have not received a call, which is infuriating since they let my father leave without the proper medication, without any clothing he came with, and without his watch. If you are looking for a rehab or nursing facility I would greatly suggest crossing Country Estates off your list, as the things I have experienced from this facility and the lack of concern for their patients is mind-boggling.

  • Jackie Sarkis
    ★★★★★ 12 months ago

    We love working with the staff and families at Kindred. I am the owner of My Princess Dream Party and have worked in the facility And created amazing events with familiar characters to create nostalgia and joy. We love how innovative the staff there is and how dedicated they are in engaging their families and we are so excited to be apart of it.

  • Kat Kennedy Music
    ★★★★★ 11 months ago

    Colleen and the activity department are down to earth, fun, and friendly. Always a joy to play for a facility that is pleasant, organized and easy to work with like Country Estates.

  • c
    ★★★★★ 11 months ago

    Great place! Beautiful Views From the patio.

About Kindred Transitional Care & Rehab-Country Estates

General Information

Legal Business NameCountry Estates Nursing, L.L.C.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 26, 1994 (23 years)
Capacity176
Residents149
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kindred Transitional Care & Rehab-Country Estates

Kindred Transitional Care & Rehab-Country Estates
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

February 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.

June 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

September 23, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$18,720 fine
---Fine$1,203 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kindred Transitional Care & Rehab-Country Estates require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr 5min
1hr
ReportedExpected
RN
4hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.2%
93.4%
93.4%
93.4%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.4%
85.8%
91.0%
86.2%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
61.5%
63.6%
55.8%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.1%
18.2%
21.5%
20.2%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.8%
15.2%
12.9%
16.3%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
23.8%
20.3%
21.9%
15.4%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
14.6%
16.9%
13.5%
20.6%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
7.1%
6.6%
4.4%
7.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
5.7%
5.3%
5.9%
9.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
8.8%
5.6%
5.1%
6.7%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
11.3%
4.2%
2.9%
8.8%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
2.9%
0.8%
0.8%
0.8%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
2.1%
1.5%
2.5%
3.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
0.8%
0.7%
2.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.1%
1.5%
3.3%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

22.1%
41.0%
49.8%
46.4%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.7%
71.0%
71.4%
71.4%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.6%
51.1%
59.1%
66.7%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
31.8%
28.0%
19.7%
10.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
4.2%
0.8%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.8%
2.1%
1.8%
0.5%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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