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Center For Extended Care At Amherst

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Amherst Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • Nina Reck
    ★★★★★ a month ago

    "Rehab" consisted of my relative receiving 1 hour of PT per day and being forced to sit or lie down the other 23 hours even though he was very capable of walking, because he was deemed a fall risk. This included him being physically forced into a chair while screaming. When asked how he could possibly get stronger under these circumstances, they had no real answer. When he left he was weaker than before and afraid of being touched. The facility, once you get past the lobby, is gloomy, run down and smells like urine.

  • Kathleen DeZenzo
    ★★★★★ 6 months ago

    My 92 mother in law has been on the rehab unit here for almost a month and has shared with me how much she likes the staff here. She describes them as caring, professional and they treat her like a real person. She knows most people by their first names and they show a genuine interest in her. She even thinks the food is pretty good...most times. We've noticed the place seems a little disorganized at times but if we have a question or concern it's not long before someone gets back to us.

  • Chibuzo Nwachuku
    ★★★★★ 2 weeks ago

    I work more in either Central Massachusetts or the Boston Area than in Western Massachusetts. Also as in other bad reviews of healthcare facilities here, I warn people not to receive services in the facilities here. It's too bad that such facilities including this one and most people involved in this field including the people that awarded my certification ignore why I would work more out of town or write such reviews. They make the problem. Even when the problem hits the wrong person, it will still continue. That shows how smart they are, like most people. Despite something that goes on in this country, they still do their nonsense, extremely idiotic people. Don't associate with this facility in any way.

  • stacie d
    ★★★★★ a year ago

    I have been working here for over a year now and in two positions, in the same department. I know a lot of the staff on different shifts and departments, most all of the residents and their families and friends who visit. I work side by side with many in ALL of the departments, and DON and Administrator, day in, day out. And all that I want to say is that this Nursing Facility is run by a lot of dedicated, caring, and devoted staff, that our AMAZING Residents are happy and loved. We feel like a family, because we are. p.s. I can honestly and a lot have heard me in person say, "I love my job!"

  • Chris M
    ★★★★★ 10 months ago

    My mother was here for one week... place is filthy, personal conversations continue when approach the desk with no acknowledgment, NO response to pull cord. Contracted Nurse Practitioner unexpectedly dropped in 45 minutes after cord was pulled and helped my mother to the bathroom.. She was very kind. Don't send anyone you love here. Read the reviews!!!

About Center For Extended Care At Amherst

General Information

Legal Business NameAmherst Nursing Home, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (30 years)
Capacity134
Residents112
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Center For Extended Care At Amherst

Center For Extended Care At Amherst was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
GFewActual HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 9, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

November 23, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Center For Extended Care At Amherst require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 25min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
2hr 60min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
99.0%
99.0%
99.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
70.3%
74.4%
84.5%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.7%
59.1%
64.0%
61.9%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.8%
25.9%
19.0%
17.1%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.6%
28.2%
24.4%
44.5%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
20.6%
19.1%
22.9%
24.7%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
22.2%
30.3%
32.9%
31.1%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
9.9%
6.0%
6.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
2.4%
3.8%
1.2%
0.0%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
1.5%
6.0%
8.3%
3.1%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.3%
2.4%
5.1%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
6.1%
3.3%
0.0%
1.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
4.1%
5.5%
5.8%
3.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.9%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.1%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.5%
33.3%
35.1%
35.0%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.3%
51.6%
51.6%
51.6%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.0%
73.2%
74.0%
80.6%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
2.4%
6.8%
4.8%
5.4%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
3.3%
1.5%
1.6%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
7.5%
4.2%
0.9%
0.8%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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