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North End Rehabilitation And Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Boston Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Sandra Underwood
    ★★★★★ 2 years ago

    I was sent there last week for rehab after I fell and fractured both wrists and shoulder. It was recently bought by Marquis healthcare. I am hoping once they get stablized with the new owners it will improve. The food is typical hospital food, which leaves a lot to be desired. It looks like they need to hire more nurses and CNA's. I think they are overwhelmed with all the work. The PT and OT were good. The beds are very uncomfortable. There were some very good nurses who trying so hard to deliver good patient care. I asked to be discharged hone after two days...I gave them four days to set up my home care. Feeling so much better now that I am home. I thought I was being sent to Spaulding rehab which has a very good reputation so I was upset when I found out Spaulding no longer owns it.

  • Roger Marchand
    ★★★★★ 3 years ago

    It's not the fact that my 30y/o daughter is currently a resident there. It's not the fact that there is limited to no parking. Its the fact that my daughter is left to sit in her own feice for hours on end. It's the fact that I have asked a responsible party to arrange for a meeting with my daughter and her care givers almost three weeks ago. If this is a result of Obama care at its best, then put a round in my head when asked!

  • June Haggar
    ★★★★★ 2 years ago

    If I could give zero stars, I would. My husband has been there for PT for amputation, of which he should never have been there. Amputations belong at the Charlestown Rehab, but they would not take him, so He was left to go to the North End. He has been there 3 days and the same used gloves, papers, gauze WITH BLOOD on it are still on the floor. I had to ask for bed linens from a NURSE so that I could change his bed, AFTER I washed him myself. They are beyond lacking. I'm fearful that the absolute filth EVERYWHERE will infect the amputation. There is NO Physical therapy on weekends, so he is left there to fend for himself. I have NEVER seen a rehab so filthy. How can it possibly pass a health inspection. Someone is being paid off.

  • Jana Norris
    ★★★★★ 2 years ago

    The facility is extremely dated with one shower per floor. The air conditioners in each room are barely adequate to cool a patient room with bedridden occupants, yet the gyms--which are the size of approximately 4 or 5 patient rooms-- are cooled by 2 of the antiquated air conditioners. Using the gym for PT in hot weather is dangerous. The mattress was so uncomfortable that I needed oxycodone for back pain each morning, even though I needed none at all for post-surgical pain relief. It took approximately 24 hours for my prescriptions from the hospital to be filled, so I missed two doses of meds. Dementia patients were interspersed with surgical rehab patients, so there were hours of screaming and wailing some days. Most of the staff was nice, but the place was a none-too-clean hellhole.

  • Clary Tejeda
    ★★★★★ 3 years ago

    Great people and excellent professionals you have no other choice but to feel comfortable they provide excellent services.

About North End Rehabilitation And Healthcare Center

General Information

Legal Business NameFrc, Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (30 years)
Capacity100
Residents121
Percent OccupiedUnknown
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for North End Rehabilitation And Healthcare Center

North End Rehabilitation And Healthcare Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 4, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$23,205 fine

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

97.8%
95.3%
95.3%
95.3%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
97.4%
94.9%
94.4%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
52.0%
60.0%
55.2%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
9.9%
10.5%
13.0%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
32.0%
17.4%
19.6%
15.2%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
11.1%
8.5%
6.8%
11.8%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
13.2%
13.2%
7.0%
10.9%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
7.9%
7.9%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
5.6%
2.7%
4.9%
5.2%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
11.1%
6.0%
9.8%
12.0%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.8%
3.1%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
3.9%
1.3%
1.3%
4.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
5.1%
6.5%
5.1%
4.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
2.5%
1.6%
1.3%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.3%
1.3%
1.3%
1.4%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.6%
84.1%
85.6%
80.8%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
89.2%
89.2%
89.2%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.0%
60.8%
69.0%
78.4%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
23.0%
22.7%
17.0%
13.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
3.3%
3.5%
3.3%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.4%
1.7%
1.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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