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Neville Center At Fresh Pond For Nursing & Rehab

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    First, let me start by saying I don't think that the folks writing the 1 and 2 star reviews were at the same facility that my family and I experienced this month. When my mom was transferred from MGH to Neville for rehab, we were uneasy with the thought of her being placed in any nursing facility. We loved our nurses and team of docs at MGH, and it was hard to imagine that any place could do a better job taking care of her than at the hospital. When we arrived in the ambulance, we were greeted by the friendly evening receptionist, Betty, who eagerly welcomed my mother by name. Nurses met us at the room to take my mom's vitals and introducing themselves one by one. The nursing assistants were even sweeter, and we were hardly in the room alone that first night because the staff was just that attentive. The room was clean and the bed, TV, and lights worked perfectly. My mom thought it was too hot, though, and the maintenance manager, Ken, was quick to adjust our thermostat so she'd have a comfortable evening. The next day, and throughout her stay, we felt extremely cared for by Neville's compassionate staff. I was under the impression that my mom would be meeting with only Occupational Therapy and Physical Therapy, so I was surprised when the staff doctors, social workers, and recreational therapy/activities made theri way into her room to introduce themselves and explain their role at Neville Center. Once the day of my mom's discharge came up, she was actually hugged by her nurse and PT (this was especially touching as my mom's road to recovery was slow and frustrating at times). Everyone told us that they hope they see us again--but not as a patient! Ha! Can't say enough about this place. If you or your parent needs rehab, bring them to Neville Center.

  • ★★★★★ 4 months ago

    This place is disgusting. My poor husband was here. He caught C diff while there. It's dirty and I would never allow anyone to be here. It should be closed down. He went there to be rehabilitated and ended up back in the hospital. It was a nightmare. He also fell out of a wheelchair while there which meant another trip to the ER from this hell hole! Totally ridiculous. Steer clear of this place.

  • ★★★★★ 2 months ago

    (Updated) Shameful first 24 hours. No one showed us to the room or greeted my mother after we were directed to her room. No pain meds given on her first night after hospital discharge for a joint replacement, given incorrect meal components, awkward uncommunicative occupational therapist, rude/resentful overnight nurses (different nurse 1st and 2nd night, both unpleasant). However, all the day staff she encountered (other than non-syllabic OT) were very lovely, warm, communicative and helpful. A pain management regime was set up to help my mother avoid discomfort and her room was outfitted with extras to improve her experience. While I was prepared to move my Mom to another facility, I'm now hoping that in those first 24 hours we simply got the brunt of anomalous unfortunateness (except for the night nurses who seem to exhibit less alacrity than their daytime counterparts). He facility is very bright, the PT room looks out onto a green environ and there's plenty of seating outside for sun lovers and shade lovers alike. It's definitely visually appealing and happily lacks that depressing decor/lighting that many rehab/nursing homes suffer from. Neville is proving their merit and I hope as my mothers stay continues, they deservedly earn more stars.

  • ★★★★★ 5 months ago

    My mother went to Neville after she had a knee replacement. She was there for a little more than a week and overall, I was very pleased with the care she recieved. She is now home, walking around on her own! If she ever needed rehab again, we would gladly go back.

  • ★★★★★ 4 months ago

    The food is awful. The break room is FILTHY. My father's bathroom was not clean when he got there. We found him on the floor. We had to fight with staff to get him his medicines and pain killers. The medical doctors they use are quacks. Do not recomnend.

About Neville Center At Fresh Pond For Nursing & Rehab

General Information

Legal Business NameNeville Communities Home Inc
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (27 years)
Capacity112
Residents95
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Neville Center At Fresh Pond For Nursing & Rehab

Neville Center At Fresh Pond For Nursing & Rehab
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure laboratory services, blood blanks and transfusion services provided on site meet requirements for certified laboratories; or have an agreement to obtain services from an offsite laboratory, that meets the same requirements.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Neville Center At Fresh Pond For Nursing & Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
1hr 25min
1hr 15min
ReportedExpected
RN
4hr 20min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 4hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
100.0%
100.0%
100.0%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
98.1%
100.0%
100.0%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.3%
18.0%
10.2%
12.5%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.0%
13.4%
6.9%
7.0%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
16.7%
17.0%
13.3%
13.0%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
0.0%
8.9%
2.3%
4.0%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
-
-
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
7.3%
4.3%
4.2%
1.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
3.7%
4.3%
0.0%
3.6%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
7.0%
4.1%
6.1%
8.6%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
1.8%
1.9%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.3%
98.1%
99.1%
99.1%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
96.2%
96.2%
96.2%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
85.0%
86.3%
84.0%
85.4%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
10.6%
12.6%
10.5%
6.9%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.5%
2.3%
1.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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