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Heathwood Healthcare

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Chestnut Hill Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • C Allen
    ★★★★★ a week ago

    My cousin Stevie arrived at this facility the other day. Once I was informed and given the address I hustled on over to make sure of his comfort. I read several derogatory reviews on the way over and was getting alarmed. The reviews cited lack of security and also limited staff. True. There was no one at the desk, but I arrived around 4:30 pm. Maybe it was close to shift change...there was a sign in book at the front and I did note that there was unobtrusive security. Staff members, who appeared to be doing their jobs directed me to my cousins room. We met Ms Heather that day the PT. She was professional, knowledgeable, personable and most caring. Unlike Saturday PT Timothy Mathewson who almost hit my cousins head on the bed rail --moving too fast. No PT Sunday or Monday that I was aware of, however Monday staff did make an attempt to move him somewhat. I need to acknowledge other staff members who were notable in their work ethic and personableness... Ms Marie Joseph Ms Grace Mr Fritz Ms Ginnette Mr Gabriel Ms. Paul Various Kitchen (Ms Marie) and Admin staff (Director Kelsie is also personable and professional as well as approachable) who I will acknowledge as soon as I remember where I jotted down their names? All in all. This nursing facility seems to be a cut above the rest....I'll keep y'all informed.

  • Deborah Mcgovern
    ★★★★★ 4 months ago

    Just walked right in after 9 pm..no security..nobody to ask for info .the door wide open and nobody on the first floor .place was deserted..got to an elevator alittle rickety if you ask me . .of course the aroma wasn't pleasant..got to the floor..may we saw 2 aides?.just wanted to know what room..and a quick answer with an attitude. Apparantly they did want to be there..neither do the residents.. God these people..something really needs to be done..

  • Jeneen Demers
    ★★★★★ a year ago

    My 82 year old father was sent there after knee replacement surgery last week. No security when I walked through. You simply have run of the place. I get to his room before he did and it was filthy. He arrives at 7pm into a bed with no bed rails and nobody to help him get up to use the bathroom. There is no supervision whatsoever. Next morning he asks for a walker to go the bathroom, they do not have one. He had to wait til 9am for my mom to arrive with her own walker for him to use. When asked for a glass of orange juice, they gave him a cracked glass with hair in it! This place needs to be shut down. I will be contacting the Board of Health. Stay far away!

  • Steve Joy
    ★★★★★ a year ago

    Do not bring anything valuable to this place. One of the male janitor is a thief and a dumb one. When my brother was staying at this place he was very sick and pretty much had to stay in his bed 24/7. Well guess what he was sick but not stupid, at least he's able to tell the difference if you're actually cleaning the room or tries to steal by opening the dresser and search his belongings. Yea like we're stupid enough to put cash or expensive jewelry in there.

  • Ce y
    ★★★★★ a year ago

    This place is so unprofessional and reckless, most of the staffs have no idea what they're doing, especially those that works on weekend and night shift. When residents press the emergency call button it usually takes them more than 30-40 minutes to respond and when they finally came in they ask what you need and tells you sure no problem we'll be back(like 4hrs later) When I was there taking care of my father-in-law I don't see those people busy at really doing anything other than looking at their computer and smart phones. Stay away from this place if you wish your loved ones to live a little longer.

About Heathwood Healthcare

General Information

Legal Business Name188 Florence Street Operator LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareMay 19, 1993 (27 years)
Capacity49
Residents48
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heathwood Healthcare

Heathwood Healthcare was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 13, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heathwood Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.6%
94.4%
94.4%
94.4%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
69.7%
91.4%
91.4%
100.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
95.5%
-
-
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
6.5%
6.5%
10.3%
13.0%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.0%
18.3%
18.7%
20.6%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
6.2%
6.1%
6.1%
7.1%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
10.0%
21.4%
10.7%
17.4%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
6.1%
17.6%
17.1%
20.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
-
0.0%
2.7%
5.9%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
3.0%
0.0%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
3.3%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
0.0%
2.9%
2.9%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.9%
3.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.6%
88.5%
95.3%
90.7%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.9%
92.9%
92.9%
92.9%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.0%
81.5%
80.9%
80.4%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
-
-
19.0%
18.0%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.2%
2.6%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
1.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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