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Kindred Transitional Care & Rehab-Highgate

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ a month ago

    During a relatives lengthy stay the care has been very nice. Over threats there has been staff that's very good and some exceptional. As is the nature of this business the exceptional ones leave for greener pastures. There were times when I've witnessed staff hanging around the common room just sitting and talking sometimes for well more than an hour. What kind of job gives an employee that much time to hang around and yep. Especially in full view of the visitors and the nursing station. For that matter I would guess the management could be better

  • ★★★★★ 6 months ago

    Staff is awful Especially in the first floor. Food is disgusting!! When my grandmother needed help to get back into bed we waited 30 mins. For some on to come and help her. And the nurses were at the Nursing Station!!!!

  • ★★★★★ a year ago

    I am a 59-year-old active woman. The care that I received for a broken ankle & cracked sternum at Kindred for 6 weeks November to December 2015 was truly exceptional. I rarely rate a business so highly (my career is in client relations, ensuring customer satisfaction), but in this case it is well deserved. Staff members were competent, quick to respond to "call button", respectful of dignity, & very friendly. The facility was very clean, not stuffy (air), and it did not have the odor that some elder care facilities do. The food was good for institutional cooking. Nice homemade soups. The nurses, aides, occupational & physical therapists, social work, & other team members were impressively dedicated to providing top quality care, with a smile. I highly recommend Kindred Highgate.

  • ★★★★★ 11 months ago

    My Grandmother was there for rehab!! The food was not that bad but bad if that makes sense. But her nurses and all who took care of her were amazing everyone was so kind, sweet, and did what they had to keep her happy and comfortable!!

  • ★★★★★ 10 months ago

    Disgusted with this place would. Give a 0 but cant. Seriously they neglected snd verbally abused my mother!!!! If they treat a person who is oriented with all her facilities as memory and can speak up for herself really makes me wonder about the patients memory issues!!! I think they need to be shut down and re staffed!!!!

About Kindred Transitional Care & Rehab-Highgate

General Information

Legal Business NameHighgate Nursing LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 8, 1996 (21 years)
Capacity142
Residents126
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kindred Transitional Care & Rehab-Highgate

Kindred Transitional Care & Rehab-Highgate
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 24, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,495 fine
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

February 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kindred Transitional Care & Rehab-Highgate require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
4hr
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
82.3%
82.3%
82.3%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.0%
79.8%
77.2%
70.1%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.9%
40.0%
35.7%
15.6%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.8%
29.2%
28.9%
25.5%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.6%
23.8%
32.6%
18.4%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
22.8%
16.8%
16.5%
12.5%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
19.3%
19.5%
17.1%
23.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
4.4%
3.9%
3.1%
1.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
5.5%
6.8%
8.2%
3.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
6.8%
10.8%
10.5%
8.0%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
1.8%
1.0%
0.0%
1.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
1.8%
2.9%
3.0%
3.7%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
6.6%
7.5%
5.4%
6.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
1.9%
3.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

46.0%
43.8%
46.6%
50.4%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.4%
48.6%
48.6%
48.6%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
34.3%
39.9%
42.7%
44.0%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
29.3%
22.5%
17.3%
27.5%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
2.8%
1.8%
1.1%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
2.0%
1.3%
1.3%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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