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Care One At Redstone

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. East Longmeadow Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Carol Small
    ★★★★★ a month ago

    My father was just in Redstone for 5 days following a short hospital stay. We chose the place with some concerns, but it was the only place with an open bed. I have to say, without reservation, his care was excellent, no complaints whatsoever. He checked in on a Monday, about 1 pm, and a plan for his occupational and physical therapies was in place before the end of the day. They never missed a step! He enjoyed the food and his only complaint was that there was too much of it! His two charge nurses, Gabby and Janelle, were proactive in every way and even coordinated lab work and paperwork for his upcoming surgery. Wouldn't hesitate to use this facility again should the need arise.

  • Jill Smith
    ★★★★★ 3 weeks ago

    My mother is a stroke victim and has dementia I cannot say enough wonderful things about the staff there. They are amazing. They're taking really good care of her

  • Niki Dupras
    ★★★★★ 6 months ago

    Not only do I work for this facility but I also have my grandmother residing in this nursing home and she loves the food! She also loves the different activities that are offered here. She has been a resident here for three years now. Our management team has recently changed and has taken a turn for the BEST!!! Redstone Rocks!

  • Susie Klecha
    ★★★★★ 3 weeks ago

    First I will say that the physical and occupational therapists are wonderful and do a great job. I also had a couple of good nurses and a couple of aides that were great other than that handful it was horrible!! I am a young woman who can advocate for myself and I was appalled at the standard of care. There were nurses that refused to provide my pain medication and would intentionally make me wait for hours and would then ignore me. I complained to supervisors numerous times and even kept my own log sheet of names. Job titles and what meds I was getting and what times I would get them. The beds are never changed was there over 3 weeks and it was only changed 2 times because I kept pestering them. I had one male aid that when he was assisting me in the bathroom and I needed help after using the toilet grabbed a wad of toilet paper and dunked it in the toilet that I just used and wasnt flushed yet and actually used that to wipe me with and when I had a fit and demanded washcloths so I could try to clean myself he pulled up my pants and wheeled me to the corner of the room and said he'd be right back, came back 2 hrs later and for my roommate mot me. Thank God husband showed up and helped me. I told 2 supervisors but nothing happened . Sadly I feel bad for anyone that goes there especially if they cant advocate for themselves as they will sit in filth and never get their medication. After I got home I needed to reach the dr. That signed off on the prescriptions and after leaving 5 voicemails over 3 weeks time was told by a different person that they couldn't help me and to see if I could find a pulmonary dr. In each message I begged for even a phone call back just to let me know but just like the treatment while a patient their it sucked. I feel bad saying this because like I said I did have a handful of really good people there but 90% were horrible, rude, condescending and yes some were even racist to me and most matter how much I reported things nothing was done. I'm truly so sorry for most of the patients there. Often we couldn't even get towels and washcloths and if you did they were all holes and bare threads. I will say again my therapists were great and I wish them the best. This place should be called care money not careone.

  • Lana Rahaim
    ★★★★★ 4 months ago

    Care one more like care none. Staff very uncaring and unprofessional. Putting people's health at risk while they collect a paycheck doing as little as possible. Something as simple as wearing a mask before entering my room we ignored by most. They are putting people at risk time and time again with no recourse for the patient who need help the most. Fortunately I was able to help myself leave this place but have concerns for those who can not. If you have family there please check on them and believe them when they tell you about the care or lack of that they are receiving.

About Care One At Redstone

General Information

Legal Business Name135 Benton Drive Operating Company, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 28, 1987 (33 years)
Capacity254
Residents182
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Care One At Redstone

Care One At Redstone was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Care One At Redstone require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr
60min
ReportedExpected
RN
4hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.4%
100.0%
100.0%
100.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
100.0%
100.0%
100.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
65.4%
66.0%
60.8%
62.7%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.4%
22.4%
24.7%
27.0%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.6%
6.9%
8.0%
16.0%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
17.6%
19.6%
15.0%
16.5%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
9.9%
15.6%
7.8%
15.2%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
3.6%
0.0%
5.2%
3.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
0.6%
1.3%
1.9%
0.6%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
0.8%
3.4%
1.7%
0.8%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
1.9%
3.2%
1.3%
1.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
5.6%
4.3%
3.9%
1.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
2.2%
1.6%
1.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.4%
92.9%
95.3%
94.7%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
94.7%
94.7%
94.8%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.2%
68.6%
73.1%
71.4%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
4.2%
3.5%
1.8%
3.1%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.0%
1.2%
2.1%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.8%
1.6%
1.1%
0.8%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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