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Charlene Manor Extended Care Facility

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ a year ago

    If you have someone that you love or truly care about, never, ever send them to this facility. Outside of less than 5 employees, and after being designated there for over 7 weeks, I found the conditions here to be absolutely deplorable. Patients in need of attention were consistantly ignored, maltreated, or abused. Please, please, look to other treatment facilities for your loved ones. Very few that were here belonged here, the experience was a true nightmare.

  • ★★★★★ a year ago

    MY FRIEND WAS ADMITTED TO CHARLENE MANOR IN GREENFIELD MA AROUND FEB 22ND AFTER A FEW WEEKS CHARLENE CALLED ME TO INFORM ME THEIR AIDE LEFT MY FRIEND A HIGH FALL RISK IN THE BATHROOM ALONE AND SHE FELL A FEW WEEKS LATTER SHE CALLED TO TELL ME SHE FELL OUT OF BED AGAIN I HAVE FOUND SHE WITH HER MOUTH DIRTY MANY TIMES ONE EVENING I WENT TO VISIT HER WITH ANOTHER FRIEND AND HER CLOTHS WERE BEYOND FILITHY HER HANDS WERE LITTUERLY BLACK FROM THE DIRTY OLD WHEEL CHAIR THEY GAVE HER BECAUSE MY FRIENDS WHEEL CHAIR SOME HOW CAME UP MISSING WHICH THEY SAID WOULD REIN BURSE HER NOW IN THE MIDDLE OF JUNE STILL HAS NOT REIN IN BURST HER JUNE IITH CHARLENE MANOR CALLED TO TELL ME SHE HAD A SKIN TEAR I CHANGED MY PROFILE PICTURE ON FACE BOOK IN HOPES IT SHOWS UP IF NOT I WILL KEEP TRYING I AM JUST SO HEART BROKEN OVER THIS ALL THEY WANT TO DO IS MOVE HER TO GET RID OF THE PROMISE SHOWING NO REGULAR FOR WHAT IT COULD TO HER I LOVE THIS WOMAN SO SO MUCH SHE LOVES EVERYONE THERE WAY OF DEALING WITH THE ISSUES MOVE HER SHOWING NO REGULAR FOR THE IN PACK IT WOULD HAVE ON MY FRIEND AND TURN AROUND AND HAVE THE ORDASTIE TO ACUSE ME OF CALLING HER ROOMMATE AND ASKING HER ABOUT MY FRIEND YET THEY HAVE NO PROF NO BILL STATEMENT WITH MY PHONE NUMBER ON IT IT WOULD STAND OUT BEING A 603 AREA CODE THIS IS HOW THEY HAVE BEEN DEALING WITH THE ISSUES I HAVE ADDED A PHOTO TO CHARLENES PHOTOS OF MY FRIEND'S ARM AFTER SHE SAID THE GRIL GRABBED HER

  • ★★★★★ a year ago

About Charlene Manor Extended Care Facility

General Information

Legal Business NameCharlene Manor Nursing, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 22, 1988 (29 years)
Capacity123
Residents113
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Charlene Manor Extended Care Facility

Charlene Manor Extended Care Facility
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 25, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 24, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

January 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,938 fine
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Charlene Manor Extended Care Facility require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
55min
55min
ReportedExpected
RN
4hr 5min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.2%
99.0%
99.0%
99.0%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.8%
96.7%
95.8%
87.0%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
55.8%
55.6%
62.2%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.7%
26.2%
22.8%
20.0%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.7%
11.9%
22.3%
25.2%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
21.3%
15.6%
16.1%
18.2%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
26.6%
13.3%
15.5%
21.8%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
1.8%
3.5%
3.5%
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
4.9%
2.6%
2.4%
3.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
1.5%
3.1%
6.2%
2.8%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
1.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
3.2%
1.1%
2.1%
1.1%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
2.1%
1.1%
0.0%
1.1%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.1%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.4%
63.1%
46.4%
25.8%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.1%
73.0%
73.0%
73.0%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.6%
63.9%
56.2%
67.7%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
21.6%
17.6%
12.3%
7.4%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
1.7%
2.4%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
0.6%
0.5%
0.9%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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