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Charlene Manor Extended Care Facility

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Greenfield Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • tammy Elliott
    ★★★★★ 4 months ago

    I am only giving 5 stars because of this one aid that I truly am grateful for. She went above and beyond for our family member who unfortunately is no longer with us. Melissa bacigalupo made us and our family member comfortable for the short time we were there. I had a difficult time with a few other aids who work there, just trying to get clean sheets or even fresh water was a hassle for them. Melissa was always available for anything we needed or any questions we had. We are truly and forever grateful for her help and sincerity in our time of need.

  • Yasmine R Merced
    ★★★★★ 3 months ago

    I have ever only volunteered here back when the age to volunteer was 15, so that was like 10 years ago.... I'm not sure what it's like now as 10 years is a long time but I have known many great workers who I have worked with over the years.

  • Rick LaPierre
    ★★★★★ 10 months ago

    I had a family member in local "for profit" nursing facility for 5 years before moving them to Charlene Manor, a non-profit facility. I can tell you with 4 years of first hand experience there, that Charlene is the best local nursing home hands down. None are perfect, nor can they be and keep their doors open. They never once failed to meet any request we ever had in regard to the care of our loved one.

  • Jessica Lindner
    ★★★★★ 7 months ago

    I recently had a loved one at this facility to get help walking again. They said they were able to help bariatric patients but lacked the equipment. So my loved one sat in this place for 6 weeks not receiving adequate help. Several times he would press his call light for a nurse to come in, however it would take 30-45 min for any kind of response. I kept hearing about short handedness but that's not my loved ones problem. When a patient sits in their own urine and feces because they can't hold it anymore, that's a HUGE PROBLEM!!! One of the CNA'S even said there were only three staff to 41 beds. I would NOT recommend this facility to any of my other family or friends.

  • Charlene Manor Feedback
    ★★★★★ 2 years ago

    Feedback received via thank you card from a patient discharged in December 2017. Jan 6. 2018-"Dear Rehab Staff, Thank you so much for your professional services. I had plenty of opportunities to observe your work with patients as I walked around the halls. I was extremely impressed with how you interacted with your patients. What a difference it makes to work with health care providers who provide lots of positive support and encouragement. It certainly made a difference for me. Take care and keep up the great work. Again, many thanks."

About Charlene Manor Extended Care Facility

General Information

Legal Business NameCharlene Manor Nursing, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 22, 1988 (31 years)
Capacity123
Residents113
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Charlene Manor Extended Care Facility

Charlene Manor Extended Care Facility was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 25, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

January 7, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,938 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Charlene Manor Extended Care Facility require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
3hr 45min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
97.0%
97.0%
97.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
91.4%
92.5%
86.1%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.1%
57.1%
57.1%
53.3%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.2%
15.7%
18.1%
17.4%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.4%
20.9%
14.3%
16.5%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
20.0%
21.2%
18.6%
17.0%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
8.8%
16.2%
13.8%
8.4%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
3.8%
11.0%
4.5%
4.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
1.5%
2.5%
2.2%
5.1%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
7.4%
4.3%
8.6%
10.7%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
1.1%
1.1%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
2.2%
4.5%
2.2%
3.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
3.2%
3.2%
4.3%
5.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.9%
2.9%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
1.1%
1.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

23.7%
40.0%
54.1%
42.9%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.0%
52.7%
52.7%
52.7%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.6%
82.3%
83.7%
79.4%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
4.4%
10.9%
12.0%
9.8%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
3.3%
2.7%
0.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.5%
0.0%
0.4%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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