Search for Skilled Nursing by ZIP Code:  :

Charlene Manor Extended Care Facility

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Greenfield Skilled Nursing Home Facilities
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By submitting this form, you agree to the terms and conditions of our privacy policy and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, can reach out to you using a system that can auto-dial. Your consent is not required to use our service.

Photos

Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Rick LaPierre
    ★★★★★ a month ago

    I had a family member in local "for profit" nursing facility for 5 years before moving them to Charlene Manor, a non-profit facility. I can tell you with 4 years of first hand experience there, that Charlene is the best local nursing home hands down. None are perfect, nor can they be and keep their doors open. They never once failed to meet any request we ever had in regard to the care of our loved one.

  • Charlene Manor Feedback
    ★★★★★ a year ago

    Feedback received via thank you card from a patient discharged in December 2017. Jan 6. 2018-"Dear Rehab Staff, Thank you so much for your professional services. I had plenty of opportunities to observe your work with patients as I walked around the halls. I was extremely impressed with how you interacted with your patients. What a difference it makes to work with health care providers who provide lots of positive support and encouragement. It certainly made a difference for me. Take care and keep up the great work. Again, many thanks."

  • Yvonne Moreno
    ★★★★★ a year ago

    Awful care facility, constantly smells of urine and feces. With incompetent nursing staff who have no idea how to care for elders and people in need of supervision and care. This place needs new staff and or be shut down. Can never find anyone near for assistance.

  • valerie jackson
    ★★★★★ 2 years ago

    MY FRIEND WAS ADMITTED TO CHARLENE MANOR IN GREENFIELD MA AROUND FEB 22ND AFTER A FEW WEEKS CHARLENE CALLED ME TO INFORM ME THEIR AIDE LEFT MY FRIEND A HIGH FALL RISK IN THE BATHROOM ALONE AND SHE FELL A FEW WEEKS LATTER SHE CALLED TO TELL ME SHE FELL OUT OF BED AGAIN I HAVE FOUND SHE WITH HER MOUTH DIRTY MANY TIMES ONE EVENING I WENT TO VISIT HER WITH ANOTHER FRIEND AND HER CLOTHS WERE BEYOND FILITHY HER HANDS WERE LITTUERLY BLACK FROM THE DIRTY OLD WHEEL CHAIR THEY GAVE HER BECAUSE MY FRIENDS WHEEL CHAIR SOME HOW CAME UP MISSING WHICH THEY SAID WOULD REIN BURSE HER NOW IN THE MIDDLE OF JUNE STILL HAS NOT REIN IN BURST HER JUNE IITH CHARLENE MANOR CALLED TO TELL ME SHE HAD A SKIN TEAR I CHANGED MY PROFILE PICTURE ON FACE BOOK IN HOPES IT SHOWS UP IF NOT I WILL KEEP TRYING I AM JUST SO HEART BROKEN OVER THIS ALL THEY WANT TO DO IS MOVE HER TO GET RID OF THE PROMISE SHOWING NO REGULAR FOR WHAT IT COULD TO HER I LOVE THIS WOMAN SO SO MUCH SHE LOVES EVERYONE THERE WAY OF DEALING WITH THE ISSUES MOVE HER SHOWING NO REGULAR FOR THE IN PACK IT WOULD HAVE ON MY FRIEND AND TURN AROUND AND HAVE THE ORDASTIE TO ACUSE ME OF CALLING HER ROOMMATE AND ASKING HER ABOUT MY FRIEND YET THEY HAVE NO PROF NO BILL STATEMENT WITH MY PHONE NUMBER ON IT IT WOULD STAND OUT BEING A 603 AREA CODE THIS IS HOW THEY HAVE BEEN DEALING WITH THE ISSUES I HAVE ADDED A PHOTO TO CHARLENES PHOTOS OF MY FRIEND'S ARM AFTER SHE SAID THE GRIL GRABBED HER

  • Rebecca Feldberg
    ★★★★★ 3 years ago

About Charlene Manor Extended Care Facility

General Information

Legal Business NameCharlene Manor Nursing, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 22, 1988 (31 years)
Capacity123
Residents113
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Charlene Manor Extended Care Facility

Charlene Manor Extended Care Facility was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

October 25, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 24, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

January 7, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,938 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Charlene Manor Extended Care Facility require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
3hr 45min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
97.0%
97.0%
97.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
91.4%
92.5%
86.1%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.1%
57.1%
57.1%
53.3%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.2%
15.7%
18.1%
17.4%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.4%
20.9%
14.3%
16.5%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
20.0%
21.2%
18.6%
17.0%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
8.8%
16.2%
13.8%
8.4%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
3.8%
11.0%
4.5%
4.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
7.4%
4.3%
8.6%
10.7%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
1.5%
2.5%
2.2%
5.1%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
1.1%
1.1%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
2.2%
4.5%
2.2%
3.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
3.2%
3.2%
4.3%
5.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.9%
2.9%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
1.1%
1.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

23.7%
40.0%
54.1%
42.9%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.0%
52.7%
52.7%
52.7%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.6%
82.3%
83.7%
79.4%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
4.4%
10.9%
12.0%
9.8%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
3.3%
2.7%
0.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.5%
0.0%
0.4%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places