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Hannah Duston Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Haverhill Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Rachel Giampa
    ★★★★★ 5 months ago

    Would not send anyone in the future after having a horrible experience with a loved one there. Was sick of hearing how understaffed they are. Some staff members need to change their profession! They do not care about the patients. They just have them sit in a room all day and do nothing!! Communication w family is disgusting, they do not unless you push the issue and questions!!. Staff do not listen to family members about their lo rd ones staying there. They just think uping meds is the answer! Keep your loved ones at home.!

  • Meg
    ★★★★★ 4 months ago

    Terrible place to work for because of management. I worked there for only two months and the DON shouldn't even be a DON. She threatened to call the nursing boards on me when I needed to go home sick. It was a terrible situation that shouldn't have happened. After everything that happened, I was in touch with the administrator and he was very nice and apologized for the DONs unkind treatment towards me. He basically offered me to still keep my job and and I told him I'd think about it, I decided to give it another try and then he changed his mind after speaking with the DON again and he kept me as resigned. The management is unprofessional in my opinion and shouldn't hold grudges especially when an employee is sick. Everyone gets sick. Please don't apply there and take the chance of enduring what I have....terrible.

  • MIke Williams
    ★★★★★ 2 months ago

    My father in-law is currently there for over 1 week now. The care for him has been sub par and I picked him up today for Thanksgiving and not one nurse offered to help. I dropped him back off, 4hrs later and again no help; plus his bed wasn't even made.

  • Shannon Daher
    ★★★★★ 7 months ago

    As a healthcare professional, I cannot stress enough if you have a loved one do not send them to this facility.

  • Nancy Kaylor
    ★★★★★ a year ago

    I was a patient at Hannah Duston for 3 weeks recently. Before that I had spent over a year in several other rehab facilities recovering from a botched surgery that almost killed me. After my stay at Hannah Duston I realized that I wasted most of the previous year in other places. Hannah Duston was like a breath of fresh air. Finally I had the care I needed. I had two rehab sessions each day. The staff were very competent and friendly and I progressed by leaps and bounds. After only 3 weeks, I was able to return home with all my facilities in tact. All I can say about the food is that it was better that in other places. Unfortunately, so many artificial ingredients and fake food; oleo instead of butter, artificial whipped topping, fake meat, vegetables cooked until all the vitamins are cooked out, inedible bread and toast and canned fruit (actually canned everything). I was able to lose 15 lbs. during my stay because I ate very little. If I had to recommend a nursing facility it would be Hanah Duston hands down.

About Hannah Duston Healthcare Center

General Information

Legal Business NameHdh Corporation
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 26, 1986 (33 years)
Capacity128
Residents114
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hannah Duston Healthcare Center

Hannah Duston Healthcare Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 21, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

March 17, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,249 fine
GFewActual HarmComplaintEnsure that residents are safe from serious medication errors.

August 16, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,941 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hannah Duston Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
4hr 5min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.8%
95.4%
95.4%
95.4%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.0%
99.0%
98.9%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.0%
12.5%
11.6%
10.5%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
5.2%
5.9%
4.9%
7.4%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
10.5%
9.0%
9.6%
8.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
7.6%
10.1%
8.1%
10.6%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
4.9%
6.3%
8.3%
8.0%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
1.1%
1.1%
1.1%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
5.4%
6.2%
7.4%
6.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
1.0%
1.9%
1.9%
2.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
6.3%
6.4%
5.8%
3.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.0%
1.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
96.9%
94.7%
96.4%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.0%
76.0%
76.0%
76.0%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.3%
79.7%
84.0%
73.2%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
14.7%
12.5%
9.6%
8.2%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.2%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
1.5%
0.9%
1.3%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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