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Oxford Rehabilitation & Health Care Center, The

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  4. Haverhill
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Linda Werbner
    ★★★★★ 3 weeks ago

    I am a guardian for a patient at the Oxford and as a social worker I have worked with many facilities over the years. I can't say enough about how professional and caring the staff has been. They always follow through on sending me documents, keeping me updated about how the patient is doing, and including me on important conferences and meetings about his care. I know that my client is content and receiving excellent care as he is no longer combative, has gained weight, and participates in PT/OT, which is a huge sign that he likes and trusts staff. Two thumbs up for the Oxford.

  • Pastor Joy
    ★★★★★ 3 weeks ago

    This place is HORRIBLE! I wouldn't send my dying dog there! Unfortunately my sister is in this facility and getting her out is not in my control. I've been trying to reach my sister for 2 weeks straight, calling her cell phone every single day. (The facility does not offer patients a phone in their room). After not being able to reach my sister on her cell phone I called the facility 4 times (once in the morning, once in the early afternoon, once in the early evening, and once at night), every time i was told she was sleep. I asked them to take the phone to my sister so that I could hear her voice and know that she was ok and they refused. I asked to speak with a supervisor and the put nurse manager debbie on the phone who was also unwilling to help me get through to my sister. I asked her to please go and turn my sisters phone on and call me so I could kniw she was alright. She said "no, your sister is fine and I have more important people I have to take care of and I can't waste my time calling you for your sister". With that being said I asked for the facility director and was told it was "Mary Jane". I will be calling in the morning to see if this person really exists and get to the bottom of why I am unable to reach my sister. We are in different states so it makes this that much more stressful that I can't just drive over to her. My niece had told me this place was like Chicago projects. It seems her description was accurate. If you love your loved one DO NOT send them to this place! If I could give them zero stars I definitely would.

  • Shanary Z. Delgado
    ★★★★★ 3 months ago

    I went to see my dad one day and he looked skinny like he wasn't eating... Plus he was more in pain unhappy people around him looked like they have lived in the street it looks like they are there just picking up the unfortunate that have nowhere to go then they want to mix the people that have worked and deserve there real attention to go back to the world to be a saluting to the work force,but instead they have the worst of the city likely to make problems to our society . ...but instead the Oxford became a problem to our city of haverhill suckling up the money from our health system an not doing anything for those poor people shoot not even in there simple care as for as the safety and cleaned Ness and there food on there day to day living,I went there with my sister an there was a man in a wheel chair just in a stool filed pull up or ted...I don't really know the name put crazy ,a woman came out in a robe that didn't fit in her birthday suit what if my little brother came to see my dad...plus my dad look beat...always sad not even look healthy . ..it made me cry we don't go to see him any more until we will see him at home I hope soon....the people rude,with no common sense . ..they also look like if they belong in the Oxford as patients . .....it's sad he was in a better place before these doors belong closed the state needs to help those poor people . ..all those that work there but some and they know who they are are just milking the cash cow it's so sad .....people have died and steal Noone has come by to order a investigation . ...for some of those family the Oxford office are asleep ...they know nothing about those that work in there staff this is what we have seen around our poor dad....it's so sad

  • FranK w. Barrett
    ★★★★★ a year ago

    I was in 3 other rehabilitation centers and didn't receive the help and concerns as I did in the Oxford rehabilitation center. I had a few issues but the staff was helpful and listened to my concerns and worked it out to a very professional manner for everyone. I lost both the lower parts of my legs and they was very experience and knew what they were doing to get me up and moving on my own. I was told not to go there but I had to find out for myself and I am glad I did. I wish that the state would be more considerate to them by founding them and helping them to the goals for each and every person that they're trying to help. They are short handed and that makes it hard for them. I am very thankful for your help Oxford staff

  • Paula Santos
    ★★★★★ a year ago

    I have a question more than a comment. I have heard only good things about Oxford House half way house, but I keep getting rehab when I click on links. Does anyone know of the half way houses and locations? I am looking for south/central area of Massachusetts or at least in central MA? Thanks

About Oxford Rehabilitation & Health Care Center, The

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1974 (44 years)
Capacity120
Residents113
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Oxford Rehabilitation & Health Care Center, The

Oxford Rehabilitation & Health Care Center, The was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 31, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmComplaintTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

November 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Oxford Rehabilitation & Health Care Center, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 15min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
3hr 10min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.3%
91.5%
91.5%
91.5%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
76.1%
84.2%
80.4%
79.4%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.6%
56.8%
50.0%
60.9%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
39.5%
32.2%
36.8%
41.7%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
40.0%
30.2%
21.1%
20.8%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
21.6%
27.1%
29.3%
27.7%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
28.4%
30.1%
20.7%
10.6%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
3.0%
2.4%
6.6%
7.8%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
3.3%
3.1%
5.2%
2.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
11.1%
9.8%
10.2%
12.9%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.4%
1.1%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
5.4%
7.1%
5.2%
2.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
2.2%
3.0%
2.1%
1.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
6.6%
6.1%
4.2%
2.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.7%
81.6%
77.5%
74.2%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.1%
81.6%
81.6%
81.6%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.2%
56.8%
54.9%
45.7%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
14.8%
12.7%
12.9%
20.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
5.0%
6.4%
6.2%
7.3%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
1.1%
0.0%
1.5%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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