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D'Youville Senior Care

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Lowell Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Jeffrey Hyde
    ★★★★★ a month ago

    Very well run with a real caring staff. Always exploring ways to improve facility atmosphere and comfort for patients and family. Dyouville has a genuine interest in helping families dealing with stressful senior issues.

  • kat
    ★★★★★ 2 months ago

    The rehab is the worst! My mom went in because she fell and broke her arm. She got worse not better the longer she was there.

  • Ashley Bealio
    ★★★★★ a year ago

    My grandmother was in and out of here for the last year of her life. The staff here is outstanding, Rhonda, Amanda, Melissa and Elma to name a top few. I really felt like they were family! My grandmother reached the point where she couldn't move, and this team kept adjusting her, cleaning her, checking in on her every 20-30 min. Whenever we needed something they were on top of it. I am so thankful that this team is so passionate about their patients. On top of it the facility is super clean, didn't smell bam (because you know those type of places do) and there were options of places to sit besides the room. Thank you from the bottom of my heart. Ashley Norma Bob and Vanessa

  • Adam Heak
    ★★★★★ a year ago

    My dad was staying here for rehabilitation after his second stroke. We both got to say that this place is a mess and not organized especially with the evening team. The medical team during the day time are kind and understaffed. As for the evening crew they are rude and not professional at ALL. We had a medical situation at night that required immediate medical attention but the nurse didn't bother performing "HIS" job!! We're are going to through legal matters with this place. So all, I Wouldn't recommend that you family member stay here. Case manager are there to help you but will only cover up their end even when they're wrong. They're doing so bad that they asking for donations in their website. Probably all the donations is going to pay for legal matters than fixing facility. I wouldn't give them a penny, only a law suit.

  • Joann Camilli
    ★★★★★ a year ago

    My dad was there approximately three weeks. We Found most of the staff to be pleasant. The room was filthy object just surfaced cleaned. For the money that we payed as well as other patients in there we were amazed how short on staff they were, which made it obvious they're very unorganized. One thing they had going for them was my dad enjoyed the food. We are dealing with a legal matter against DYOUVILLE Manor so all in all i am very disappointed and wouldn't recommend this place to anyone

About D'Youville Senior Care

General Information

Legal Business NameD Youville Senior Care Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (30 years)
Capacity208
Residents201
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for D'Youville Senior Care

D'Youville Senior Care was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 30, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 23, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

January 18, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,775 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of D'Youville Senior Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 40min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
45min
55min
ReportedExpected
RN
4hr 20min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
97.9%
97.9%
97.9%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.3%
92.9%
93.4%
92.5%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.8%
82.0%
84.8%
84.6%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.1%
26.2%
27.6%
31.8%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.9%
17.2%
12.3%
11.0%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
18.3%
20.0%
19.3%
20.1%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
10.5%
9.9%
12.4%
15.2%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
10.5%
6.7%
4.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
5.7%
3.3%
3.3%
3.3%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
4.1%
2.4%
5.3%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.6%
0.6%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
5.6%
6.1%
3.9%
3.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
1.6%
2.2%
2.7%
3.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.6%
1.5%
1.5%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.6%
89.3%
89.8%
86.6%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
90.3%
90.3%
90.3%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.3%
41.8%
32.0%
24.6%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
20.3%
16.4%
16.5%
13.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
2.6%
1.2%
0.8%
1.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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