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Reservoir Center For Health & Rehabilitation, The

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Marlborough Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Adrianna Puntini
    ★★★★★ 2 months ago

    My Grandma was at Brigham and Women's hospital in Boston for a week and a half. She was the transferred to the reservoir to work on walking again and being more active. The care there was terrible! They only had about one nurse per floor and when you called a nurse, there wasn't a response for a good twenty minutes. The software seemed to be outdated and every time we walked in the main entrance the desks were empty and I never saw a staff member anywhere near reception. My grandma couldn't get out of bed and go to the bathroom by herself so she had to have a nurse assist her, they shoved her around in her bed and never listened to her. They did what they said would make her comfortable and not what would make her comfortable. Thank the lord that she is out of there and she is somewhere different now. If your looking for a place for a loved one or yourself I highly recommend to stay away from the reservoir.

  • Anonymous Anonymous
    ★★★★★ 4 months ago

    The most dangerously understaffed and staffed with unqualified clinical staff and horrendous management. A very dangerous place for truly sick patients.

  • judy jewett
    ★★★★★ a year ago

    Food is good if you get what you choose on your menu, don't expect a call back if you call about a problem, they may fix the problem but they don't call you back. The only real problem I see is patients sometimes wait an hour to be taken to the bathroom and there is a lack of help.

  • Krystle Hughes-Robbins
    ★★★★★ 8 months ago

    Staff needs work.

  • john Prisco
    ★★★★★ 5 years ago

    The Reservoir Center for Health and Rehabilitation provides short and long term rehab and nursing services to residents. They have a very large rehab room which is always active with physical,, occupational and speech therapy being provided. In addition, The Reservoir has a number of specialty programs including, ortopedic, cardiac and pulmonary programs. The Reservoir also has a full time respiratory therapist on staff who oversees their pulmonary program. The respiratory therapist is available to assist residents with pneumonia, COPD, SOB, CPAP, BIPAP ,Trachs and any other pulmonary condition. In addition support groups are conducted on site for pulmonary residents.They do great work at this center .

About Reservoir Center For Health & Rehabilitation, The

General Information

Legal Business NameVk Marlborough, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (30 years)
Capacity144
Residents118
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Reservoir Center For Health & Rehabilitation, The

Reservoir Center For Health & Rehabilitation, The was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Reservoir Center For Health & Rehabilitation, The has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Reservoir Center For Health & Rehabilitation, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
1hr 30min
40min
ReportedExpected
LPN
25min
1hr
ReportedExpected
RN
3hr 60min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.0%
99.0%
99.0%
99.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.3%
86.1%
94.7%
87.4%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.9%
53.5%
58.3%
62.9%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.4%
29.9%
25.6%
25.8%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.5%
20.3%
17.7%
22.0%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
24.4%
24.4%
24.4%
25.0%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
8.6%
9.4%
6.3%
16.5%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
2.0%
0.0%
3.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
2.5%
9.5%
4.2%
3.9%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
5.7%
7.9%
5.4%
3.9%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
1.2%
1.2%
1.2%
1.3%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
6.3%
1.0%
1.1%
7.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
4.2%
3.0%
2.1%
1.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.8%
1.8%
1.5%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.1%
2.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.7%
85.9%
86.7%
93.4%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.6%
94.0%
94.0%
94.0%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.9%
62.8%
45.4%
40.1%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
28.6%
27.3%
20.0%
20.0%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
0.0%
0.0%
2.1%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.9%
1.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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