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Milford Center

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Milford Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Cole Madison
    ★★★★★ 2 months ago

    My father finished his rehab at Genesis a few weeks ago, and it has been a great experience. The rehab team worked hard with him and he was able to return home before anticipated. They really want the best for their patients.

  • Laura McGovern
    ★★★★★ 2 weeks ago

    My mother was dying- and difficult. But from the moment she arrived there- the nurse assigned to her was horrible to me- as if I was to blame for my mothers' difficult nature. She couldn't feed herself- but they wouldn't feed her- just left a tray in front of her. I arrived once to find her covered in her own feces. She complained that they ignored her- and I thought maybe it was because she was difficult- but when I look back , I think they were just cruel and uncaring.

  • John DiChristofero
    ★★★★★ 6 months ago

    When it comes time for you or your family to research a facility to care for your loved ones do not bring your loved ones here. Do not fall for the fake smiles and happy faces during tours. Do not expect them to care for them as you would hope they would. Just to start the only review this place has is a fake review forget the 5 star part nothing she said is true and she also is the Manager of the facility. a month ago- Great rehabilitation center with friendly staff and an amazing rehab team. The facility is clean and updated and they care for their patients. It probably could be a great facility if everyone did there jobs, i'm sure more of the staff would be friendly if they weren't under staffed, far from amazing rehab, the smell of urine and feces is not a clean facility and if they really cared for the people that are under their care i wouldn't be writing this negative review. If they truly believe that the fake review has any truth to it they should take a tour of the facility as a person looking for a place to care for a loved one. I will just leave it at that for now.

  • Vera Smith
    ★★★★★ 3 months ago

    How despicable and unethical that the Executive Director of Genesis Healthcare in Milford, Kellie Malo would write a 5 star review with all lies. That just shows how bad this place really is, that they are so desperate that the head of the place impersonates herself like she is a family member! Genesis in Milford provides sub-par care. They can't keep nurses, it's like a revolving door. Whenever I visit my grandmother, I see trash left in the room from the nurses care like dirty gauzes and bandages, not even thrown in the waste basket. Most of the staff can't even speak English. Take your loved ones elsewhere. Once she reads this review, she will likely remove hers in case you don't see it.

  • Geoffrey Farrell
    ★★★★★ a year ago

    My father was at Genesis for 2.5 years. I found this place to be very good. He had been at two other facilities prior. They Genesis layout in particular conducive for patient socializing and family visits. The staff was exceptionally caring and my father received reasonably good care. Most of the attendants were excellent and caring/careful with patients. The nurses were kind and thoughtful and attention oriented. Like anything else, your experience will depend on the specific people taking care of your loved one and how often you visit to monitor. The squeaky wheel will get the most grease in these situations. Bottom line is that I definitely would recommend Genesis in Milford. It was a very, good all around. Good luck.

About Milford Center

General Information

Legal Business NameSunbridge Healthcare LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 16, 1992 (27 years)
Capacity135
Residents83
Percent Occupied61%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Milford Center

Milford Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 23, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionUse identical practices regarding transfer, discharge, and services for all residents, regardless of payment source
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionGive the resident's representative the ability to exercise the resident's rights.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

October 20, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$27,983 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Milford Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

5min
2hr 25min
ReportedExpected
CNA
3hr 15min
35min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
4hr 5min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.5%
94.4%
94.4%
94.4%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
83.3%
94.7%
98.7%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.1%
45.5%
56.0%
40.0%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.0%
25.0%
22.4%
25.4%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
36.5%
41.1%
29.8%
27.0%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
15.4%
17.7%
12.9%
9.9%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
36.2%
28.8%
21.9%
23.4%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
7.2%
4.8%
5.5%
8.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
5.2%
6.7%
7.1%
3.2%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
7.7%
7.7%
2.1%
5.6%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
1.2%
4.1%
1.4%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
8.4%
6.0%
2.7%
1.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
3.6%
2.4%
2.7%
4.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.4%
1.9%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

73.6%
77.5%
82.1%
72.7%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.8%
91.7%
91.7%
91.7%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.4%
65.4%
63.0%
52.9%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
19.1%
11.2%
12.1%
14.1%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.2%
1.4%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.4%
0.8%
0.7%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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