Milford Center
Contact Information
10 Veterans Memorial DriveMilford, MA 01757
Phone: (508) 473-6414
County: Worcester
Photos
Reviews
Overall Rating 2.9 / 5.0 ★★★★★
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John DiChristofero★★★★★ 3 months agoWhen it comes time for you or your family to research a facility to care for your loved ones do not bring your loved ones here. Do not fall for the fake smiles and happy faces during tours. Do not expect them to care for them as you would hope they would. Just to start the only review this place has is a fake review forget the 5 star part nothing she said is true and she also is the Manager of the facility. a month ago- Great rehabilitation center with friendly staff and an amazing rehab team. The facility is clean and updated and they care for their patients. It probably could be a great facility if everyone did there jobs, i'm sure more of the staff would be friendly if they weren't under staffed, far from amazing rehab, the smell of urine and feces is not a clean facility and if they really cared for the people that are under their care i wouldn't be writing this negative review. If they truly believe that the fake review has any truth to it they should take a tour of the facility as a person looking for a place to care for a loved one. I will just leave it at that for now.
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Vera Smith★★★★★ in the last weekHow despicable and unethical that the Executive Director of Genesis Healthcare in Milford, Kellie Malo would write a 5 star review with all lies. That just shows how bad this place really is, that they are so desperate that the head of the place impersonates herself like she is a family member! Genesis in Milford provides sub-par care. They can't keep nurses, it's like a revolving door. Whenever I visit my grandmother, I see trash left in the room from the nurses care like dirty gauzes and bandages, not even thrown in the waste basket. Most of the staff can't even speak English. Take your loved ones elsewhere. Once she reads this review, she will likely remove hers in case you don't see it.
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Kellie Malo★★★★★ 4 months agoGreat rehabilitation center with friendly staff and an amazing rehab team. The facility is clean and updated and they care for their patients.
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Geoffrey Farrell★★★★★ a year agoMy father was at Genesis for 2.5 years. I found this place to be very good. He had been at two other facilities prior. They Genesis layout in particular conducive for patient socializing and family visits. The staff was exceptionally caring and my father received reasonably good care. Most of the attendants were excellent and caring/careful with patients. The nurses were kind and thoughtful and attention oriented. Like anything else, your experience will depend on the specific people taking care of your loved one and how often you visit to monitor. The squeaky wheel will get the most grease in these situations. Bottom line is that I definitely would recommend Genesis in Milford. It was a very, good all around. Good luck.
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Angela Grant★★★★★ a year agoMy father just moved there but from day 1, at rehab everyone was exceptionally helpful, caring and so understanding. God guided me directly to them. The staff walked me through a very difficult time. Thank you!
About Milford Center
General Information
| Legal Business Name | Sunbridge Healthcare LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 16, 1992 (27 years) |
| Capacity | 135 |
| Residents | 83 |
| Percent Occupied | 61% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Milford Center
Milford Center was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
| Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Massachusetts Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
May 23, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Use identical practices regarding transfer, discharge, and services for all residents, regardless of payment source |
| E | Some | Potential for Harm | Health Inspection | Try to resolve each resident's complaints quickly. |
| E | Some | Potential for Harm | Health Inspection | At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. |
| D | Few | Potential for Harm | Health Inspection | Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. |
| D | Few | Potential for Harm | Health Inspection | Ensure services provided by the nursing facility meet professional standards of quality. |
| D | Few | Potential for Harm | Health Inspection | Keep each resident free from physical restraints, unless needed for medical treatment. |
| D | Few | Potential for Harm | Health Inspection | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| D | Few | Potential for Harm | Health Inspection | Give the resident's representative the ability to exercise the resident's rights. |
| D | Few | Potential for Harm | Health Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
October 20, 2015 - 4 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $27,983 fine |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Milford Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 5min | 2hr 25min |
| Reported | Expected |
| CNA | |
| 3hr 15min | 35min |
| Reported | Expected |
| LPN | |
| 50min | 1hr |
| Reported | Expected |
| RN | |
| 4hr 5min | 4hr 5min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 55min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 93.5% | 94.4% | 94.4% | 94.4% | 95.4% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 86.7% | 83.3% | 94.7% | 98.7% | 92.4% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 36.1% | 45.5% | 56.0% | 40.0% | 54.8% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 23.0% | 25.0% | 22.4% | 25.4% | 20.3% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 36.5% | 41.1% | 29.8% | 27.0% | 17.9% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 15.4% | 17.7% | 12.9% | 9.9% | 18.0% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 36.2% | 28.8% | 21.9% | 23.4% | 14.6% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 7.2% | 4.8% | 5.5% | 8.2% | 5.8% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 5.2% | 6.7% | 7.1% | 3.2% | 4.5% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 7.7% | 7.7% | 2.1% | 5.6% | 4.3% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 1.2% | 4.1% | 1.4% | 0.0% | 2.4% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 8.4% | 6.0% | 2.7% | 1.4% | 3.5% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 3.6% | 2.4% | 2.7% | 4.0% | 3.4% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 0.0% | 2.4% | 1.9% | 0.0% | 1.5% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.6% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
Quality Measures for Short Stay Residents
| 73.6% | 77.5% | 82.1% | 72.7% | 79.4% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 92.8% | 91.7% | 91.7% | 91.7% | 82.6% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 75.4% | 65.4% | 63.0% | 52.9% | 61.5% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 19.1% | 11.2% | 12.1% | 14.1% | 13.7% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 1.1% | 1.2% | 1.4% | 0.0% | 1.6% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
| 2.3% | 1.4% | 0.8% | 0.7% | 0.8% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | MA | U.S. |
