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Care One At Millbury

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Millbury Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Michelle
    ★★★★★ 2 months ago

    My grandmother was not dead five minutes at 10 pm at night and they asked us to clean out the room right then. DISGUSTING. This was the end to the "care" received here. Earlier that day, I arrived at 11 am to visit her. I found her slumped, crumpled in a ball in a wheelchair, with her head over her knee, with a soaked drool rag on her lap. I lost my mind. She was actively dying and they just left her like that. I know the activity staff loved her very much. I thank them for their love for her. She fell more than once while literally in the actual hands of nursing staff. Her insurance didn't allow us to transfer her out of Care One. We tried. We met with admin to ask for communications regarding her care. Melissa the Director of Nursing professed she'd be available and "call anytime" and "we hear you, and we'll be better." She never returned a single call. Literally the week after the meeting asking for better communications, they put my grandmother on a pureed diet and didn't even let us know. She did not recover from the last fall. I thank the people who gave her the care she deserved. Every human deserves good care. Sadly, this place needs to see that. My grandmother was a beautiful, giving soul, even with Alzheimer's . She didn't deserve what she experienced. No one would. And to ask us to clean out the room less than five minutes after her death at 10 pm at night....Shame on you.

  • Thomasena G. Washington
    ★★★★★ 5 months ago

    Satisfaction Guaranteed. I Absolutely Love Care One. Been Here Before, Asked To Come Back , The Best Off Care, Finishing The Healing Stage And All Staff Members Were & Today Still's Very Efficient ! The Most Beautiful Gardens, Patio Outdoors Indoors Nature Views!!!!

  • Steven Macomber
    ★★★★★ 6 months ago

    Excellent care in a clean, modern facility. CareOne's culture is the patient first and it is apparent they have achieved their goal.

  • Bill Butler
    ★★★★★ 7 months ago

    PT AND OT are well organized, communicate, work together and assit the patients achieve goals. Recreation, food,patient mental health is foremost. Nursing professional and provides great Healthcare.

  • Steven Vitale
    ★★★★★ 3 months ago

    The kitchen is the worst the people don't know what there eating is garbage.. and ur grandma would probably die while these people wouldn't realize it

About Care One At Millbury

General Information

Legal Business Name312 Millbury Avenue Operating Company, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 23, 1997 (23 years)
Capacity154
Residents141
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Care One At Millbury

Care One At Millbury was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Care One At Millbury require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 40min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.0%
100.0%
100.0%
100.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.5%
100.0%
100.0%
99.2%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
79.2%
80.4%
79.0%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.2%
18.9%
20.0%
22.8%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.0%
7.1%
8.8%
9.8%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
20.6%
18.3%
18.6%
15.6%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
9.2%
5.7%
8.6%
7.0%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
6.4%
7.3%
1.8%
1.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
3.7%
3.7%
3.9%
1.8%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
1.7%
3.6%
3.6%
7.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
5.2%
4.5%
4.5%
4.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
2.0%
1.8%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.6%
97.5%
100.0%
97.9%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
98.9%
98.9%
98.9%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
41.3%
44.2%
46.9%
44.5%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
14.6%
6.7%
0.8%
1.6%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.4%
3.4%
4.1%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.7%
0.6%
0.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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