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Briarwood Rehabilitation & Healthcare Center

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Paul Van Wart
    ★★★★★ a month ago

    All the employees deserve a big WOW !!! I couldn't begin to recall everyone's name, but I will say they are all committed to your care, always a wonderful smile, great sense of humor, passionate about what they do, a real family feel to the facility. Everyone was always in a good mood and more than happy to meet any reasonable request as long as it was good for your treatment plan. I want to thank each and everyone from operations, administrative, food service, environmental services, Housekeeping, EVERYONE for their commitment to my well-being and assuring my care and needs were being met. Everyone works so well together with a team spirit. That's what Briarwood is really about!!! Paul Van Wart

  • Leigh Jackson
    ★★★★★ a month ago

    We had a very disheartening experience at Briarwood with my father. The clear cut feeling we got from the majority of the staff from nurses to aides to physical therapists was one of annoyance that they had to take care of my dad. He did require extra assistance as he was very immobile but we had met with Amanda before he was transferred there and described his status and needs very clearly and we were reassured that it would not be a problem. However, it was a huge problem such that we arrived one afternoon to find him sitting in his wheelchair in the hallway with a puddle of urine under his chair as they had not assisted him to the bathroom all day. On a positive note, the kitchen staff extremely helpful and attentive. There were two outstanding aides who actually seemed to care as well as some of the PT staff and perhaps 1-2 nurses. I would not recommend Briarwood for anyone who needs anything other than very brief, routine, straightforward PT.

  • Carol and Eric Waldron
    ★★★★★ 3 months ago

    Our experience at Briarwood Rehabilitation was mostly positive. The facility is very homey. Amanda in marketing, Kara in nursing, Sasha and Danielle in Physical Therapy, and Yva and the young men helping in the dining room were all exceptional. The food offered is very appropriate for older residents. They often offer extra choices that are made easier to chew for people who need that help. The staff is very attentive and kind to the residents. One key to having a good experience is to stay involved with your loved one. Family is welcomed and treated well. The memory care unit should have less residents, because these people need more care and a better staff to patient ratio. People who need memory care, but are higher functioning, should be brought out to enjoy activites with other residents. They need to be escorted, so a better staff to patient ratio, would help achieve this and would be kind to those people who could benefit by being included outside that unit.

  • Yolanda Coentro
    ★★★★★ 3 months ago

    DO NOT GO TO THIS FACILITY. This facility and the staff nearly killed my father. The bathroom was covered in urine when we arrived and on another occasion the room floor was covered in urine and housekeeping had not been called. The staff failed to give appropriate medications to my father and in fact skipped doses. Most were rude, demeaning and rough with the patients. On one occasion, my mother arrived to my father screaming at the top of his lungs in pain when a PCA was pulling his foley out. She wasn't not responding to his pleas to stop. After we complained to the charge nurse on 2 separate occasions, staff spoke in creole so we couldn't understand them. There isn't a doctor in sight. I even called to speak with the medical director and was told he does not have a phone number at the facility but "if you want to look into getting another number for him go ahead." The "medical team" listed on the website seem to have little, if any contact with patients. We had to demand that an ambulance pick up my father and bring him to the ER. He had pneumonia, low sodium from lack of nutrition, a fever, extremely high blood sugar which was not appropriately treated and he was entirely unable to walk and had significant cognitive decline. All of these symptoms have significantly resolved while under hospital care. The nurses are entirely rude and incompetent. When my dad was being loaded onto the ambulance they were laughing. It is a shame that human beings are treated this way at the end of their lives. I don't know how management or staff can live with themselves. Another family member we spoke to there was also very concerned about the care and our primary care doctor had her own parent taken out of there by ambulance. I have NO IDEA how such a terrible place can have a 4 star rating but I have a good deal of career expertise working with hospitals and step down care and this was unacceptable. It is a nice facility and nice neighborhood from the outside but please do not let that fool you.

  • Tom Jones
    ★★★★★ 3 months ago

    I was recently at Briarwoood for rehab services following heart surgery. I was there for one week as I learned to care for myself. I found the OT and PT staff very helpful in providing me with focus and encouragement as i went through my recovery. I also found the medical and direct care staff very attentive and thoughtful as well. Overall I had a very good rehab experience.

About Briarwood Rehabilitation & Healthcare Center

General Information

Legal Business NameBriarwood Operator, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (28 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Briarwood Rehabilitation & Healthcare Center

Briarwood Rehabilitation & Healthcare Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 10, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Briarwood Rehabilitation & Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 50min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 20min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.1%
92.5%
92.5%
92.5%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
97.6%
100.0%
98.7%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
-
-
-
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.5%
11.5%
6.4%
5.6%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
30.9%
29.7%
22.1%
20.3%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
14.3%
16.0%
17.7%
13.5%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
13.7%
23.2%
25.4%
23.0%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
4.4%
1.6%
0.0%
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
2.2%
0.0%
2.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
3.4%
7.5%
6.3%
4.1%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
3.3%
3.8%
2.7%
2.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
4.4%
3.7%
2.5%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
3.2%
2.4%
4.9%
6.6%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.3%
94.0%
92.9%
86.0%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.2%
90.7%
90.2%
90.2%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.9%
61.6%
58.0%
55.8%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
5.0%
3.8%
0.0%
4.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
1.6%
0.0%
0.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.3%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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