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Wingate At Norton

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Norton Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Mark Moore
    ★★★★★ 6 months ago

    My mother has been at Wingate in Norton for over 2 months. The Nurses, CNAs, Support Staff and all the therapist have been exceptional. My mother who is currently in Hospice has received exceptional care and support. I have had the pleasure of meeting other guests and family who have voiced incredible gratitude for the support and care provided by Wingate Staff. The team in charge of my wonderful mothers care have always been available by phone or in person and explain the treatment process. The facility is clean and well maintained. During numerous visits I have witnessed activities for the guests that are geared for their abilities. Wingate is family oriented and is one of the best all around facilities. I have dealt with numerous nursing facilities and I am not afraid to let readers know this is a top shelf facility where families and guest are respected and supported in the care of a loved one long or short term. I graciously thank them for all they do. My wonderful mother has passed away in peace and in comfort. She was incredibly happy and was thankful for all the wonderful staff and all the other guests for their kindness, love, compassion and humor. They make u feel like family truly a very special time.

  • Jillian Foley
    ★★★★★ 7 months ago

    I have great concern about my aunt being here shes been here for over a month no one can answer my questions when I was there shes always drowsy can hardly understand her very concerning shes seemed to get worse being there then getting better and someone stole her purse and wedding rings not accusing anyone there but it happened and now a report has been filed ..

  • Catherine Zelinski
    ★★★★★ 6 months ago

    My father had to be admitted to Wingate in Norton initially for the rehab facility and eventually to long-term care. At first, he did not want to leave his room. The staff was always available to answer my questions or to take phone calls from my sister (who lives out of state), to explain any new routines or care for my father to make his stay pleasant and safe. The staff often made suggestions that we didn't think of to assist in his care. They encouraged my father to participate in the daily activities. Often the activities' staff would seek him out and encourage him to come and try an activity. Eventually he did look forward to going to the activities that he lovingly called "His Class." The staff also helped me in how to talk with my father who was struggling with Dementia and Parkinson's. At one point a machine was needed to lift my father from a sitting position to standing and then sitting again because he had trouble pivoting from a chair or to the toilet and bed. I was called by the director of nursing and she explained to me why the use of the machine was needed, and if I saw it when I visited, not be alarmed. That's just one example of the thoughtfulness that I experienced. Seeing a machine like that could be upsetting. I always felt as though I was part of the team in caring for my father. The staff is compassionate and hard working. Yes, at times it did seem there was a quick turn over with staff, but this kind of work is not for everyone. It takes a special kind of person, those dedicated and who have a compassion for the elderly to do this type of care day-in and day-out . I am thankful and grateful for the care my father received while living in Wingate Norton. I quickly appreciated the work of the nurses, aides, and staff to keep residents happy, safe, and well cared for. No matter how busy the staff was, they were always pleasant and patient in their interactions with family and residents. When my father left us on July 8, I went back to visit some of the residents and staff. Visiting most every day became a routine for me. I found myself a bit lost. I was touched by the emotion expressed by the staff of my father's loss. Staff that I had no interaction with, were approaching me to express their condolences. I often would question the decision we made to place my father in a nursing home. I think about it now and think it was the best decision for him and our family. If he was home, he would be home with maybe a one-on-one caregiver as we all work full time. At least in the nursing home setting, he was surrounded by people and activities. This made my job as a daughter easier as the stress of being his caretaker was lifted and I could enjoy the daily visits I had with him until he passed. I have many nice memories and have met some really wonderful friends in the residents and the staff at Wingate Norton. Thank you is not enough, but on behalf of my family, I do say THANK YOU & God Bless You for doing this what may seem at times a thankless job.

  • A B
    ★★★★★ 11 months ago

    So disappointed in this place. Wing A is where my mom is and the care is horrible. I have heard the nurses, aides and mgmt talking about my family and so have other residents families. My family is there daily and they don't like it. They don't like to be questioned about anything. And usually no one can answer my questions anyway. There is NO communication with this place and the family. Way overpriced for the service provided. There are a couple of nurses and aides that care and try but the issue is nurses management! I would like the name of a person in upper management that cares.

  • Lisa Ferrigno
    ★★★★★ a year ago

    Moved my dad there about a month ago. significant change in his appearance and demeanor. He was at a very small place for 8 years, He has dementia and was placed in a geri chair in front of the TV all day. He is now in a proper wheelchair looking clean and tidy. His clothes are clean and not bleached. The staff is always cordial and helpful. The director of the facility and the director of nurses are always available and around the facility for any help or questions. He now has a doctor that available more than one day a week. The activities department has him busy and engaged everyday. The facility is bright and open. There are multiple places for family of all ages to visit. The outdoor patio is a plus. I am very happy with the care my Dad is receiving at Wingate of Norton.

About Wingate At Norton

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity106
Residents97
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Wingate At Norton

Wingate At Norton was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 9, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Wingate At Norton require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
3hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.9%
98.9%
98.9%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
96.4%
97.7%
95.1%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.8%
45.5%
42.3%
50.0%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.5%
21.7%
15.3%
11.6%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.9%
26.2%
10.2%
13.9%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
3.6%
7.2%
10.5%
12.3%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
11.8%
8.8%
9.9%
19.1%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
5.7%
4.0%
8.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
5.7%
3.0%
6.0%
8.4%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
1.6%
1.7%
1.8%
0.0%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
3.7%
2.5%
2.5%
5.3%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
3.6%
8.4%
3.5%
3.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
6.0%
6.0%
4.7%
4.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
2.1%
3.8%
3.6%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.2%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.9%
89.9%
87.7%
90.3%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
97.1%
97.1%
97.1%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
95.0%
96.4%
98.7%
100.0%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
5.0%
5.5%
7.8%
12.0%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.1%
2.2%
2.2%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.7%
0.6%
0.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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