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Royal Norwell Nursing & Rehabilitation Center LLC

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Norwell Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • donna deluca
    ★★★★★ a week ago

    This is my FOURTH stay at Royal Norwell and any time I have short term rehab needs, I always request to come here. I love the atmosphere, the nurses and the aides who have been consistent through all of my stays. Part of me doesn't want to leave; I'm going to be lonely and miss everyone here but I'm happy to leave feeling more confident!

  • marilyn Young
    ★★★★★ 2 months ago

    I live down the street from Royal Norwell and decided to put my sister here for short term rehab. She has a very unique situation which the staff were really good! They were kind, respectful and truly went above and beyond for her. I felt that this was one of the cleanest facilities I have ever been to. Some of the activities could be better tailored for her but other than that, she is ready to return home. If I need to explore long term placement, it will be right here.

  • Patty Connor
    ★★★★★ a week ago

    My husband was brought here from the Cape. He is on oxygen, has a feeding tube and a trache. I was overwhelmed with the expertise of the nurses and respiratory care! They are so professional and caring. He is here for rehab and the OT and PT are excellent.

  • verna fitzgerald
    ★★★★★ 4 months ago

    I have never been to a rehab before, wasn't expecting what I received. The nursing staff was AMAZING, they really care about you and your needs. Wonderful at theirs jobs, always made sure I was OK. Cleanliness of the facility, beautiful private rooms, all staff is friendly and helpful. If you need rehab I would recommend royal norwell. You will get stronger, healthier and leave missing the staff. I will be back ONLY if I need too!!

  • maureen sullivan
    ★★★★★ 6 months ago

    I was pleasantly surprised with the atmosphere, very family oriented, warm and inviting. I will definitely recommend this place for anyone looking for skilled rehab or even long term care. The staff really cares about you, like family. You can voice your concerns and they will follow up immediately. Wish I would have found Royal earlier.

About Royal Norwell Nursing & Rehabilitation Center LLC

General Information

Legal Business NameRoyal Norwell Nursing & Rehabilitation Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (30 years)
Capacity86
Residents67
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Royal Norwell Nursing & Rehabilitation Center LLC

Royal Norwell Nursing & Rehabilitation Center LLC was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$19,105 fine
JFewImmediate JeopardyComplaintEnsure services provided by the nursing facility meet professional standards of quality.
JFewImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 9, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,550 fine
GFewActual HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

July 19, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$38,113 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Royal Norwell Nursing & Rehabilitation Center LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
3hr 55min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.4%
63.5%
63.5%
63.5%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
94.8%
96.5%
98.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.0%
66.7%
56.5%
59.1%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.2%
12.5%
15.9%
16.7%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.3%
6.6%
16.9%
9.2%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
15.5%
19.0%
19.6%
20.0%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
6.2%
4.3%
16.7%
7.3%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
6.8%
5.2%
7.3%
5.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
3.6%
8.3%
4.5%
4.8%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
8.7%
9.1%
10.0%
3.1%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
3.3%
3.4%
5.4%
3.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
5.0%
3.4%
3.5%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
3.4%
2.5%
3.2%
1.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.1%
93.8%
97.2%
89.0%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.1%
92.0%
92.0%
92.0%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.7%
81.0%
81.9%
77.8%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
14.0%
6.5%
10.5%
10.6%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
3.3%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
2.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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