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Southwood At Norwell Nursing Ctr

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • mary heatley
    ★★★★★ a year ago

    After fracture of wrist along with nagging + intense weakness, PCP wanted me to go to Rehab. Agreed. Southwood is a clean, well-maintained facility. Staff seems to be well trained, informative and willing to explain answers to questions. Physical, Occupational, Speech were all Therapies that were recommended for me after being evaluated. Acceptance of all was my decision. All were good! Problem though was nothing was 'scheduled ' so 1-3 therapists might be arriving simultaneously. {No physical altercations resulting} . . . just seemed that scheduling might have been appropriate. Nursing, aids, clinical staff could not be beat. "Excellent" is the word that comes to mind. Caring. Never too busy for patient care. The kind of people that you can trust to help, advise, know what to do, make intelligent choices. The persons who you want to care for you-or-yours. The list goes on. Food was (for me) problematic. Like (the perverbial cat), I'm a picky eater. That's on me. Lots of times I was hungry because menu choices were not choices that I would make. My after dinner "snack" may be a peanutbutter & jelly sandwich. (I haven't eaten that in 29+ years). Gut doesn't tolerate it. Maybe ham would be on the dinner menu. My after dinner snack would be ham salad sandwich. Wrong bread. Watery/"tough" scrambled eggs in the morning. Coffee with artificial sweetener (not diabetic). Non-fat milk. (I weigh 104 pounds) and have "no restriction on fat". Low sodium diet. (No restriction on sodium). No salt available. And it goes on. Activities were plentiful. . . . and. . . . Fun. Of course BINGO. Music nights. Many more. my favorites were the "Auctions". One auction was general merchandise. (A calendar. Hair ribbon. toiletries.) The other auction was jewelry. Funny money......Monopoly, $5 given to all participants and then items are brought out for bidding. You pay with your. Funny money. Lasts around an hour. Movies. Hot dog snack in afternoon. Sometimes I miss "Southwood".

  • A Google User
    ★★★★★ 7 years ago

    While there are some dedicated staff there is no continuity of care care is piecemeal at best. The social work department is a farce, 4 social workers 'worked' with my family in the 3 months that my mother was there--the 2 that had some idea of what was happening left and the 2 that came on board didn't have any information on Mass Health. The discharge planning was a farce. No med training was given to my father who was taking over my mother's care. 'They even forgot to send her home with her insulin. Billing was a nightmare. A pretty place, nice PT & OT.

About Southwood At Norwell Nursing Ctr

General Information

Legal Business NameSouthwood At Norwell Nursing Center
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 28, 1993 (24 years)
Capacity142
Residents126
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Southwood At Norwell Nursing Ctr

Southwood At Norwell Nursing Ctr
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

January 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

April 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

April 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Southwood At Norwell Nursing Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
35min
50min
ReportedExpected
RN
3hr 30min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
99.2%
99.2%
99.2%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
100.0%
100.0%
100.0%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
56.7%
64.3%
55.2%
58.6%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.4%
10.1%
12.4%
14.0%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.1%
20.6%
16.5%
14.5%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
18.0%
16.4%
20.2%
20.0%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
19.1%
17.2%
18.2%
8.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
12.9%
5.5%
9.2%
9.5%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
7.3%
3.1%
5.0%
1.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
2.0%
3.0%
1.0%
3.1%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
11.4%
9.3%
12.7%
11.4%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
1.8%
4.5%
1.8%
0.8%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
1.8%
0.9%
2.6%
3.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
2.3%
2.4%
2.7%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.9%
0.9%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.6%
94.2%
98.9%
95.5%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
96.4%
96.4%
96.4%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
33.1%
19.4%
22.3%
27.3%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
12.2%
17.3%
18.9%
4.2%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.8%
3.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.0%
0.8%
0.8%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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