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Charlwell House

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Norwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Bunny Love
    ★★★★★ 6 months ago

    The nursing home is outdated. Most of the beds are manual. The staff is terrible rude and unfriendly. 90 percent of the staff speak creole and talk about you and the residents. They don't check on people for hours. They left my mom covered in feces she had told me she asked for help and they shut the door and walked away. The director of nurses is always miserable never gives employees feed back or appreciation. They have extremely low pay rates and are extremely understaffed. Do not send your loved one here or even think about working there! Their safety is in danger. Dissatisfaction guaranteed!!

  • Cheryl M
    ★★★★★ 6 months ago

    I had family there for three years. The staff were wonderful| I still go back to visit other residents and the nurses. They all became part of my extended family

  • Jennifer Blanchard
    ★★★★★ 5 months ago

    My personal experience is that they keep family as far out of the loop as legally allowed and until they need a document signed or insurance updates, they do not treat family with any courtesy or warmth. They throw on the phoney care when they need something from you though. Billing almost became stalkerish and is very uncaring of a life you may live outside of caring for your loved one. On the care for your loved one itself, the personal care nursing staff is very rude. They are bossy, snippy, and do not care for the people they are taking care of. It is just a job to them. My GM went in able to dress herself, go to the bathroom herself, and walk with a Walker by herself. Since she has been admitted, she is not allowed to do any of that by herself and has now regressed into a wheelchair full time, in convenience to the staff. She has a TV in her room, but they keep her in a locked wheelchair in the hallway right in front of their nurse station from sun up to sun down, and only move her to the dining room for meals. She has no life anymore. She isn't allowed to roam around. She isn't allowed to watch TV or nap when she wants. She sleeps in that wheelchair. Anytime I visit she is sleeping in that chair. It's sad. I try to advocate for her but they talk me down saying they know best. If we were not in insurance limbo, she would have been transferred by now but I think they know I want to move her and are stalling as long as they can. DON'T LET YOUR LOVED ONES GO HERE.

  • MaryAnne Rampino
    ★★★★★ 9 months ago

    I was extremely pleased with the care my aunt received while she was at Charlwell House! Truly a wonderful facility, very clean and homey. The nurses are wonderful and the admin staff went above and beyond to meet my aunt''s needs. Thank you all! Respectfully, Mary Anne Rampino

  • catherine mcdonough
    ★★★★★ 11 months ago

    My Mom has been here for 2weeks and 2 days. She is 88 and couldn't walk 2 steps without help. She had the flu and was very weak After her short stay here she can now walk and go up and down 12 steps at a time and can go back to life as it was a month ago. The people here (all of them) were nice, cheerful, professional. They treated her like family with encouragement and friendship. They worked her like a dog to get her strength back something I couldn't have done myself. She didn't want rehab but knew it was the best thing for her. This place is wonderful,she's leaving here tomorrow with mixed feelings. She's happy to go home but she will truly miss these good people that gave her her life back. P.S. the food is great. It's done in-house now they got rid of the other food service.

About Charlwell House

General Information

Legal Business NameCharlwell Operating LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 15, 1972 (48 years)
Capacity124
Residents113
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Charlwell House

Charlwell House was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

April 21, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Charlwell House require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 15min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
25min
55min
ReportedExpected
RN
3hr 10min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.1%
98.2%
98.2%
98.2%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
97.1%
98.0%
98.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.5%
44.4%
39.5%
28.9%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.2%
17.0%
20.0%
20.2%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.2%
19.9%
17.9%
21.1%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
19.1%
19.4%
19.4%
23.9%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
16.9%
23.3%
14.0%
19.8%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
9.8%
7.0%
9.2%
7.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
1.0%
1.0%
1.0%
1.9%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
10.6%
9.5%
6.9%
3.4%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
1.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
4.9%
5.0%
4.1%
2.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
5.9%
5.8%
3.9%
1.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
2.3%
2.0%
2.5%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
90.7%
88.4%
81.2%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
91.8%
91.8%
91.8%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.7%
57.8%
56.7%
67.7%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
5.7%
11.2%
7.7%
10.8%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.8%
2.0%
3.8%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
2.5%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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