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Charlwell House

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My mom was a resident at Charlwell House from Nov. 2016 up until the time she passed, Feb. 2017. She had terminal cancer ? If you're looking for a modern facility, Charlwell isn't it. But if you're looking for a facility that has the best care by the most caring/loving staff, and a clean facility, Charlwell is the place. The staff are angels. It gave me and my extremely large family peace of mind knowing that our precious mom was in such good hands. I'm getting emotional as I write this because I will always have a special place in my heart for Charlwell. I will always be indebted to them for taking such wonderful care of my beautiful mom, my best friend. Thank you

  • ★★★★★ 4 months ago

    This Nursing home is very decent. My dad was at the Charlwell for a while because of a stroke and he had lots of complications he was very weak and he wasn't eating and he just passed away last night.??

  • ★★★★★ 2 years ago

    Thank you, @seelyb4 for your feedback! We will be sure to share this with our staff and team. Charlwell House is a lovely facility. You walk in the doors and instantly feel comfortable. It has a nice homey feel and I could definitely see my loved one happy there. The staff all seemed pleasant, I was greeted with smiles by everyone. The Admissions Director and the Director of Nurses took the time to show me around. The rooms are mostly semi private, the dining area was large and set up formally. I was able to meet with the rehab team as well, they had a good sized gym, and all seemed very knowledgeable. They showed me their new equipment which seemed very high tech. They were very clean, there was no odor when entering, the hallways were clear, and they have beautiful wood floors on each unit!!

  • ★★★★★ a year ago

About Charlwell House

General Information

Legal Business NameCharlwell Operating LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareFebruary 15, 1972 (46 years)
Capacity124
Residents107
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Charlwell House

Charlwell House
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide timely notification to the resident before transfer or discharge.

January 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Charlwell House require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 20min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
55min
55min
ReportedExpected
RN
3hr 55min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.1%
98.1%
98.1%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
99.0%
100.0%
99.0%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.1%
43.8%
47.4%
44.7%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.2%
13.5%
19.6%
17.3%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.6%
16.6%
6.8%
28.2%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
20.5%
18.7%
19.5%
17.0%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
11.2%
12.6%
14.9%
18.9%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
1.3%
0.0%
0.0%
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
5.3%
5.2%
2.1%
7.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
3.0%
1.5%
6.6%
7.8%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
1.1%
2.2%
3.3%
1.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
3.2%
2.1%
2.1%
6.9%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
2.1%
1.0%
4.2%
4.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
5.0%
3.0%
1.0%
2.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.4%
96.3%
94.7%
97.4%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.8%
85.3%
85.3%
85.3%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.2%
58.9%
63.6%
64.2%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
14.5%
8.9%
6.2%
4.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.6%
1.7%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
1.1%
1.1%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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