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Ellis Nursing Home (The)

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Norwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Stephen Flint
    ★★★★★ 3 months ago

    My mother is at the Ellis (three months) and I've had nothing but good experiences. The staff is friendly and attentive and I've had no reasons to be concerned for her well-being. It being a 40 year old facility and maybe needing a little touching up - I can't give it a fifth star but the place is fine.

  • Deborah Dutton
    ★★★★★ in the last week

    Both of my parents were at the Ellis in Norwood for nearly two years. Needless to say that this transition for my 92-year old father and 89-year old mother, who had lived independently all their lives, was devastating for them and their children. Initially the change was hard, and it was always hard, but as we learned about who to approach when we weren't happy with a situation, we developed more confidence that things would ultimately be okay. My first major conflict resulted in my taking my mother out in a wheelchair to get her to the hospital because she seemed to be dehydrated and confused. On my way out, unbeknownst to me, the senior Mr. Franchi passed by and heard my discussion with my mother. Next thing I know the director of nursing came out and asked me to come back in and give them a chance to address my concern. I took my mother back in and she was administered fluids by the director of nursing. Her doctor had basically told us she was dying. She lived another year. This story illustrates that the Franchi family cares about their patients. The former director of the nursing home, who was less responsive to concerns, left and Danielle Franchi, daughter of the senior Mr. Franchi, became the interim director. Danielle initiated a weekly meeting with me (until issues were resolved) and my mother's team, changes were made to her treatment plan, and the director of nursing implemented new training for staff. Anthony Franchi (son) became the permanent director of the nursing home and improvements were noteworthy. A new unit manager (John Dugan) was hired and he provided better supervision of staff and standards were elevated. There have been amazing aspects to my parents' experience at the Ellis that need to be documented. For example, Marie Thompson, a unit aide, often called "Mama" by the residents, is amongst the most genuine, gentle and caring staff members. She showed great compassion to our family. She called our father "Papa." He loved her. Difficult residents were responsive to her care and could be de-escalated by her kindness and attention, making the atmosphere better for the entire unit. Though there were some outliers, most of the nursing staff knew my parents well and showed respect and genuine care for them, especially Sharon and Cecelia. They grieved with us when they passed. The director of recreation, Sharon Hines, is exceptional at her craft and is a bright light to the Ellis. The music program every Tuesday and Thursday brought in talented performers. My mother, who had lost her ability to verbally communicate, was truly happy listening to songs from her generation. When she was in a more restrictive placement (Cherrywood) at the Ellis before my father joined her, the recreation program provided a place for her to be actively involved. For example, there was table bowling that my mother could engage in. Frequent changes in activities could hold the groups' attention. The leaders (Sharon & Debbie) were responsive, showed great care and humor. Finally, my parents were able to develop friendships with other residents. My mother, with her lack of language, engaged in nonverbal communication with others, shaking their hands and making eye contact to show that she cared. I think there is a need for a support group at the Ellis for families, as this is one of the most difficult transitions that the family will go through, indeed worse than their parents' passing. In addition, an effort to organize volunteers, especially on weekends when regular staff is off, would enhance the quality of the residents lives. Thank you to the Franchi family. As difficult as this was, knowing that administration cared helped us get through this difficult time.

  • Cathleen McGuire
    ★★★★★ 7 months ago

    Our mother, Ora McGuire, lived the last months of her life at Ellis Nursing Home - a truly wonderful facility. It has a nice dining room, a pub, an internet/games room, a spacious lounge, and a relaxing outdoor courtyard. The art and the landscaping are also lovely. Most of all, the Ellis staff is outstanding! From the Driftwood nurses and aides to the Rehab and Activities teams to the incomparable Dr. Fallah-Sohy. A huge thank you to all of them. They made our mother's last days at Ellis a rewarding experience. Ellis Nursing Home rocks!!

  • Pandoras Box
    ★★★★★ a year ago

    My Aunt is a resident at the Ellis and we have had nothing but exceptional services from everyone , not only the nursing staff and the health aids but also the housekeeping, social workers, maintenance, accounting/billing department and ,especially the Human Resources have been an amazing help to me and my aunt. Making sure she is always well taken care of and her needs are always met. Ellen in HR has been a god send , I could not have gotten though this process without her expertise. Her amazing compassion was extended to not only my aunt but also to me This process could have been a nightmare but with the help of the people here it has been smooth and pleasant. There is also a part of this journey has been mad easier for me by Denise is the accounting department she helped me with more things than I could have imagined I would have to take care of. She even gave me some resources to help with some of her insurance needs, which made a large savings for her. This was a huge help because at this point everywhere we can save is extremely important. Finally I just want to thank everyone on the staff for their continued help and care for my Aunt. There are so many other people who have been amazing but you would be reading forever if I listed everyone. I'm sorry I can't list everyone but thank you all from the bottom of my heart. The Monroe family

  • Peter Obrien
    ★★★★★ a year ago

    I just want to say thanks to the crew in the driftwood section of Ellis for taking such good care of my mother. This is a thankless job but you guys do it with care! She is always dressed nice and clean when I come see her. The bed is always made and clean. She really seems to be fitting in nicely with the other residence. This has been a hard transition for her but I feel she is in the right place, thanks! Peter

About Ellis Nursing Home (The)

General Information

Legal Business NameEllis Nursing Home Inc
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1975 (45 years)
Capacity191
Residents154
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ellis Nursing Home (The)

Ellis Nursing Home (The) was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 4, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$47,239 fine
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ellis Nursing Home (The) require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
45min
55min
ReportedExpected
RN
4hr 30min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.1%
98.7%
98.7%
98.7%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
99.3%
100.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.0%
40.9%
48.1%
60.0%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.3%
17.6%
19.4%
18.7%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.5%
22.0%
18.9%
16.6%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
6.9%
6.7%
8.5%
9.2%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
15.9%
13.6%
11.7%
18.0%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
5.5%
4.7%
7.0%
5.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
3.0%
1.3%
1.3%
2.1%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
2.4%
5.7%
5.2%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
12.3%
7.4%
10.5%
10.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
3.4%
3.3%
5.6%
6.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
0.6%
1.1%
0.6%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.7%
2.0%
2.1%
0.8%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.1%
85.6%
87.1%
84.9%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.0%
82.1%
82.1%
82.1%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.8%
45.5%
30.8%
25.4%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
10.7%
10.5%
10.0%
17.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
1.1%
0.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.7%
0.0%
0.7%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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