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Plymouth Harborside Healthcare

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  2. Massachusetts
  3. Plymouth Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Jeep Girl
    ★★★★★ in the last week

    Stay away!!! Took me 2 weeks to get my dad out of there it was one of the worse nightmares!

  • Marguerite Lee
    ★★★★★ 6 months ago

    This place deserves NO stars! The stress they cause family members, is unacceptable. The treatment of patients dealing with dementia and Alzheimer is cruel. They do not take them outside, my father needed to wear a heart monitor for 30 days, they did not shower him, I try to take my dad for weekends so that he can get fresh air and a change of pace. When ever you ask the nursing staff a question or inquire about something, their reply is "I don't know". They have no compassion and have a major attitude when you questions them about things.

  • Regina Myler
    ★★★★★ 9 months ago

    My husband been there 5 times. Every one who Workthere are great. Every one that nice do a great job.The cook is great? just because small it better with less patients!

  • Diana Barbieri
    ★★★★★ 8 months ago

    I personally worked in this facility and it was one of the worst experiences I've ever experienced. I am myself a very experienced CNA and was horrified when I saw how they treated there patients. staff were rude and treateded there patients with no respect. (Most of them) and then to top it off they let me go when I was pregnant and needed my job the most. Because of morning sickness. Like I can control that and didn't feel awful enough about it. That right there should tell you what kind of people are in there. I wouldn't let my family through those doors and be able to sleep at night!!

  • Ned L
    ★★★★★ a year ago

    I am currently here. Arrived 4 days ago for rehab. They were sent all my information from Brigham in Boston with specific instructions as to medications specific diet needs. One medication wasn't ordered until the second day. It is to stimulate my appetite. I get it at 4 pm and 7 am. Not ordered until the next morning. I asked for anything to eat until it got here as my last meal was in Boston at 2 pm and I needed to eat. I was told they didn't know what I could have. I was finally handed a peanut butter sandwich. During all this I had the nurse in charge of me and the director yelling at me not allowing me to say anything and when I asked if I could speak I was told to be quiet and stop complaining. I have 6 drains between my stomach and back that require them to measure all output of each. They said they didn't know anything about it and refused. The hospital sent a bag of the supplies for me to use at home when I get there and I showed it to them to prove I need and the still refused. The drain bags were full to the point they were ready to burst and no longer draining. They finally drained them but didn't measure them. They filled again within a few minutes. These are draining from both kidneys and critical to my recovery. 4 days later I still have to beg to have them emptied. One side stopped draining for a few days as they finally found there was a crimp not letting the urine out. 2 days to figure that out. I can't even see these as they come out of my back. Just before they found that the other side was ready to burst again. I have to have them help me to the bathroom and they emptied that one before I went in. In the few minutes in there it completely filled again. They require draining about every 2 hours. When trying to order things between the regular meals I was told by Steve the nurse then that I was only allowed snacks and nothing from the kitchen and also there was no phone that I can call the kitchen from. I asked if there was a list he said no. After speaking to the diatery supervisor he said the phone is in my room and they had many things to offer me. I asked Steve why he lied and he said he didn't but it was my fault for not ordering the snacks he offered for and never mentioned the phone just out of my reach. I am suppose to be taking a medicine I was getting by IV at the hospital several times a day. I haven't had an IV since my arrival and they don't even know what the medicine is. I had to contact Brigham and they said I should be getting at least multiple oral doses daily. 4 days later and still waiting to get it. When ever you ask someone to do something the tell you they aren't authorized and will send someone who is but no one is authorized or show up. The bed is too small and one was supposed to be be ordered 4 days ago but no one seems to be authorized. I could continue for days but bottom line is they lie, no one is responsible for anything. They are under staffed as it can take from 15 minutes to over an hour to respond to the call button. I would climb out the window and hitch hike in my Johnny to get away. If you or a famiy member require care you would be treated better at a fast food place. STAY FAR AWAY!!!

About Plymouth Harborside Healthcare

General Information

Legal Business Name19 Obery Street Operator LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareMarch 1, 1985 (35 years)
Capacity101
Residents94
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Plymouth Harborside Healthcare

Plymouth Harborside Healthcare was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 4, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$53,235 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Plymouth Harborside Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
3hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.5%
98.9%
98.9%
98.9%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
96.2%
98.7%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
53.8%
56.8%
50.0%
45.8%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.9%
16.5%
18.3%
15.1%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.5%
14.9%
25.3%
11.9%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
14.3%
16.5%
15.6%
13.0%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
13.0%
7.7%
16.9%
15.3%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
7.2%
14.5%
10.4%
7.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
3.1%
4.5%
16.6%
11.6%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
1.5%
3.1%
3.4%
3.3%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
1.2%
1.2%
2.6%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
2.4%
3.5%
3.8%
2.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
2.1%
0.0%
1.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.2%
97.2%
96.3%
89.9%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.1%
95.3%
95.3%
95.3%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.2%
56.1%
66.6%
69.9%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
30.0%
29.6%
22.2%
20.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.6%
0.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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