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Wingate At South Hadley Rehab & Skilled Nursing

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. South Hadley Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Jethro Gibbs
    ★★★★★ 9 months ago

    Shaniqua Brown is the rudest most arrogant CNA I have ever had the misfortune of encountering. God help her patients. Fire this woman before you are sued.

  • Katelyn Lajoie
    ★★★★★ a year ago

    It really should only be a half star. The quality of care is awful. The staff didn't care about the residents. The residents wheelchairs weren't locked and because of that residents got hurt trying to get up from their wheelchair.

  • L. Hurray
    ★★★★★ 4 years ago

    One star is even too much for this facility. Not only have I had friends as patients here, but I eventually worked here. The care given to patients is sub-par on the best days and downright criminal on the worst. Patients are ignored, their needs are of no concern to the staff from the aides and kitchen staff all the way to the director When complaints are lodged, you can hear the staff talking about you outside your room, and from that time on, no effort is made to improve your stay. I did most of the assisting for my friends when they were patients here due to staff refusing to stop their conversations to answer call bells. Bells could ring up to 30 min or more without anyone passing by looking to see if something was wrong. As a former employee, I chose to leave due to the lack of ethical and sometimes even humane treatment that I saw. My complaints were taken to the head HR managers at the corporate office and were quickly brushed aside. I was informed that things could not be happening as I described them and it would be better for me to simply do my job and leave the concerns to the administration. All of the management I worked with in the last year has either been fired, are under investigation for harm caused to patients or left due to the likelihood of being fired for their actions. I would not refer my worst enemy to this facility. I would seriously look at the state reports prior to sending anyone to this or any other Wingate facility.

  • Evelyn Byrd
    ★★★★★ 4 years ago

    My heartfelt thanks to the staff and care givers who took care of my brother, Stanley Wojcik. He passed away at Baystate on October 14, 2015. I want you to know he was happiest at your facility and often praised his treatment. I was able to witness first-hand in late August, the compassionate care for him. I so much appreciate all of you making his last days happy ones. Continue to do your good work! It means so much to the families that their loved ones are being cared for well. Wishing all of you God's blessings.

  • maura shea
    ★★★★★ 2 years ago

    Falsely accuse family members of abuse. Staff lie. Give out information when asked not to. Lie about family members saying that they are crazy and not give family information on test being done or results. have numerous state violations and big state fines. I would not even put my dog in there.

About Wingate At South Hadley Rehab & Skilled Nursing

General Information

Legal Business NameSenior Residential Care - South Hadley, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 27, 2001 (19 years)
Capacity132
Residents114
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Wingate At South Hadley Rehab & Skilled Nursing

Wingate At South Hadley Rehab & Skilled Nursing was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 8, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Wingate At South Hadley Rehab & Skilled Nursing require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
45min
55min
ReportedExpected
RN
3hr 60min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
96.9%
96.9%
96.9%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
100.0%
98.9%
98.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.2%
63.3%
64.9%
59.0%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.8%
14.6%
14.5%
12.6%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.5%
17.3%
12.0%
11.1%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
11.7%
14.0%
11.0%
9.3%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
13.8%
18.5%
12.2%
17.2%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
7.5%
4.7%
5.4%
2.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
11.8%
7.2%
9.6%
6.8%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
2.4%
2.7%
4.0%
3.8%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.1%
2.2%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
5.2%
5.7%
7.5%
3.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
4.1%
4.5%
3.2%
5.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
1.7%
0.7%
0.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.3%
86.2%
84.9%
89.1%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.6%
89.7%
89.7%
89.7%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.4%
57.0%
51.6%
47.5%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
26.7%
24.2%
19.7%
24.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.4%
2.2%
1.7%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.3%
0.3%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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