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Wingate At South Hadley Rehab & Skilled Nursing

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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • L. Hurray
    ★★★★★ a year ago

    One star is even too much for this facility. Not only have I had friends as patients here, but I eventually worked here. The care given to patients is sub-par on the best days and downright criminal on the worst. Patients are ignored, their needs are of no concern to the staff from the aides and kitchen staff all the way to the director When complaints are lodged, you can hear the staff talking about you outside your room, and from that time on, no effort is made to improve your stay. I did most of the assisting for my friends when they were patients here due to staff refusing to stop their conversations to answer call bells. Bells could ring up to 30 min or more without anyone passing by looking to see if something was wrong. As a former employee, I chose to leave due to the lack of ethical and sometimes even humane treatment that I saw. My complaints were taken to the head HR managers at the corporate office and were quickly brushed aside. I was informed that things could not be happening as I described them and it would be better for me to simply do my job and leave the concerns to the administration. All of the management I worked with in the last year has either been fired, are under investigation for harm caused to patients or left due to the likelihood of being fired for their actions. I would not refer my worst enemy to this facility. I would seriously look at the state reports prior to sending anyone to this or any other Wingate facility.

  • Evelyn Byrd
    ★★★★★ a year ago

    My heartfelt thanks to the staff and care givers who took care of my brother, Stanley Wojcik. He passed away at Baystate on October 14, 2015. I want you to know he was happiest at your facility and often praised his treatment. I was able to witness first-hand in late August, the compassionate care for him. I so much appreciate all of you making his last days happy ones. Continue to do your good work! It means so much to the families that their loved ones are being cared for well. Wishing all of you God's blessings.

  • Gabe Jaworski
    ★★★★★ 2 months ago

    DO NOT WORK HERE

  • Lois P
    ★★★★★ a year ago

    Please, please, do not go to this Wingate. I have complained to the director of nurses about what goes on, and she promised she would address it yesterday and still nothing. When trying to plan to leave, no one wants to sit down and talk with you, so you can understand the process. They put saline in my husband's cpap, they do not answer the bell for help in a timely manor, the food is poor, and the housekeeping is lacking. Your choice, but I would never send anyone there ever.

  • Evelyn Lee Barney
    ★★★★★ 2 years ago

    This place is a hell hole. I was there for five days, rudely and roughly treated. These people - from nursing aides to administration - have no compassion for anyone or anything. They will leave you in need for hours, they left my toilet clogged the entire time I was there and wen I left the entire rim of the bowl was covered with feces.Best of all - if you complain of there shoddy care, they will say you are mentally unstable and send you away for a psych evaluation. You will not be allowed to pack any of your things. I don't have % but was told that MOST who are sent away are determined perfectly sane and no danger - however, since your 'need' is now being measured along psyc lines, you will be sent home without the medical care you need.

About Wingate At South Hadley Rehab & Skilled Nursing

General Information

Legal Business NameSenior Residential Care - South Hadley, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 27, 2001 (17 years)
Capacity132
Residents115
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Wingate At South Hadley Rehab & Skilled Nursing

Wingate At South Hadley Rehab & Skilled Nursing was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 26, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep residents' personal and medical records private and confidential.

July 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

April 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

March 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Wingate At South Hadley Rehab & Skilled Nursing require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 40min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
50min
60min
ReportedExpected
RN
4hr
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.0%
99.0%
99.0%
99.0%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.2%
88.9%
89.6%
91.5%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.6%
45.5%
46.9%
68.6%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.3%
14.0%
16.5%
11.5%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.0%
14.8%
8.1%
20.1%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
15.6%
17.7%
17.2%
14.3%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
7.1%
13.8%
20.0%
11.6%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
4.1%
9.2%
5.4%
5.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
8.9%
4.3%
6.5%
5.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
5.3%
1.3%
2.4%
2.5%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
5.4%
6.2%
9.5%
3.2%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.1%
3.2%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
4.1%
2.9%
3.0%
2.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.2%
1.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.1%
78.3%
82.0%
77.3%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
81.6%
81.6%
81.6%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.3%
48.3%
53.0%
57.7%
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who made improvements in function
24.1%
20.2%
25.6%
28.9%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who newly received an antipsychotic medication
2.2%
1.6%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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