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Sterling Village

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Sterling Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • K Morrilly
    ★★★★★ a week ago

    I cant say enough about this facility. My mother is in a safe place, well taken care of and is kept occupied through out the day. We are thrilled to know we can visit and have quality time while she has caretakers to meet her personal needs. In reading other reviews, I can see that there are some staff that are not as cheerful as others, that can be anywhere. I had a similar issue, I don't know if the person was new or not, but I can say that she was'nt there very long. All other staff have been diligent and positive. Thank you all for taking great care of our mother.

  • Sean Kavanagh
    ★★★★★ 4 weeks ago

    The beautifully decorated Christmas tree in the sparkling clean lobby provided an excellent first impression. If only the patients were tended to as well. Our family member's two week stay for short term rehab was characterized by the following. Confusion about specific diagnosis. Inconsistent medication administration. She was left for a full day in a bed she had soiled. As was her roommate. With some bright exceptions, many staff were rude, surly and non communicative. The other evening I watched as her dinner (luke warm meal and cold coffee) was slapped down on her tray by a woman who said nothing and didn't make eye contact, even when I greeted her with a cheerful hello. The most efficient part of your service is billing. The invoice arrived more quickly than the food, medicine or care. This for-profit business looks great from the outside and we were told it was one of the best in the state. Clearly the bar for elder care is very low. I understand the challenges of running an organization like this. However, for the price I would expect excellent medical care. At a minimum I would expect the patients to be kept clean and comfortable and for the staff to be selected/trained to have a cheerful and positive demeanor to vulnerable, sick, frightened and often lonely elderly folks. I'm not sure how profitable Sterling LLC is but having run a business for 20 years I know one thing; Creating an atmosphere and culture of kindness and caring is possible and not very expensive. It also goes a long way to helping improve patient health, not to mention positive reviews and referrals. You are failing in so many ways.

  • Christianne Estrella
    ★★★★★ 6 months ago

    Management does not care about their employees. It was a mistake working for this company.

  • Chantal M
    ★★★★★ a year ago

    This place is pretty bad! I do feel bad saying so because some of the staff are very nice but some have no bedside manner. There was a nurse who never said her name nor did she communicate anything she was doing when she entered my mothers room. She needed to check a blood sugar, but we only figured it out when she grabbed my mom's hand and poked her finger for the blood. She also showed that she was very annoyed when we asked her for anything, even a cup of ice. There were 30min-45min wait times for pain meds and my mother ended up crying because she was in so much pain after her knee replacement. This is a person who delivered 5 children without an epidural and works as a nurse on a step-down unit. She has a high tolerance for pain and understands what it means to be busy, but pain is always a priority every nurse. We were told that if her nurse was on break, she would have to wait until that nurse returned before being medicated. There's no sense of teamwork so no one else would help. My family is full of medical professionals so we were very surprised by some of the care that just wasn't provided. The physical and occupational therapy were the only thing that we really liked there.

  • Laurie Eland
    ★★★★★ a year ago

    The facility is very clean, and the grounds are beautifully maintained.

About Sterling Village

General Information

Legal Business NameSterling Village LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1990 (30 years)
Capacity143
Residents139
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sterling Village

Sterling Village was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 8, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sterling Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 40min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
3hr 25min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
89.0%
89.0%
89.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.5%
90.8%
95.5%
94.7%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
82.6%
88.9%
87.8%
86.4%
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.2%
18.6%
18.1%
19.0%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
35.0%
16.7%
15.6%
19.8%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
9.4%
10.9%
11.7%
11.5%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
21.5%
12.0%
11.1%
12.1%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
2.6%
3.5%
4.5%
1.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
3.1%
3.2%
2.2%
1.0%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
6.2%
1.0%
3.9%
6.9%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
3.2%
2.6%
2.8%
2.7%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
5.1%
6.1%
3.6%
5.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
3.8%
2.5%
1.8%
2.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
2.8%
2.0%
1.5%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

60.4%
75.9%
87.5%
90.8%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
81.5%
81.6%
81.1%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.9%
63.7%
63.1%
56.2%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
19.3%
15.7%
12.7%
15.6%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
2.5%
1.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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