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Sudbury Pines Extended Care

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • mariomorais8
    ★★★★★ 6 months ago

    I STAYED THERE FOR 3 MONTHS I HAVE MS, AND IT WAS THE WORST 3 MONTHS OF MY LIFE, PLEASE DO NOT LET YOUR LOVED ONES GO THERE, I HOPE NEVER TO GO BACK!

  • Melissa Shine
    ★★★★★ 2 years ago

    Sudbury Pines will always be a special place to me. My mother was very ill when she came to Sudbury Pines. The skilled nursing staff worked in collaboration with my mother's own doctors and our family. The staff and administration at Sudbury Pines not only monitored my mother's progress with their own outside primary care and psychologist team, but utilized their own nurse practitioner and physicians assistant. The social worker made personal & almost daily visits with my mother. The staff and administration at Sudbury Pines complied with our every request in regards to my mother's medical care and personal needs. The staff came up with the idea of placing signs to redirect my other with her cognitive impairments. They would change the content and color of the signs periodically to redirect my mother as needed until she no longer needed the cues. The kitchen staff went above and beyond to meet my mother's dietary needs. One of the side effects to her medication was weight gain. The kitchen prepared light and tasty meals to keep her healthy and to lose weight. Our family also worked with the rehab part of Sudbury Pines to get my mother walking again. Our family had doubts that she could ever walk independently again. When she was discharged from physical therapy our my mother & our family feared she would regress. The rehab aide walked personally walked my mother around the facility and outdoors with weather permitting. Those walks meant so much to my mother. She was very proud of her accomplishments and she would tell our family every day about how she could walk around the entire building. This was far from the few steps she could take when she first arrived to the facility. My mother also enjoyed the exercise class with the rehab aide. In terms of entertainment, the activities instructor had daily craft activities, live entertainment a couple of times a week, refreshments, snacks, card games, and of course everyone's favorite: Bingo! I was always impressed with the cleanliness of Sudbury Pines. When you walk through the door, you smell clean and most of the time you will spot a housekeeping employee cleaning something because the house keeping staff works hard to maintain an impeccable facility. This not only helps prevent infection from a medical perspective, but helps provide the residents with a better feeling of home. After my mother being a resident at Sudbury Pines for 6 years, I remember being in a routine care plan meeting when the administration and social services staff mentioned "discharge planning". Discharge?! Well, our family never thought we would ever see my mother progress to the point that she could leave and live with our family again. My mother is a fighter and with the support from Sudbury Pines and many happy tears in our eyes, my mother finally was well enough to return home with us. A couple of years following my mother's discharge from Sudbury Pines, I finished college and passed my registered nursing boards. I applied to Sudbury Pines immediately because I knew that the standards of care are held very high for the facility. Sudbury Pines is also privately owned so I feel as though I'm a part of a family with the residents and staff & not like a place of business. I am honored that I have the ability to continue to be a part of maintaining the high standards of care and comfort to the residents, their friends, families & health care providers. I am also proud to practice skilled nursing at the very same place that helped give my mother her life back.

  • Linda Ryan
    ★★★★★ a year ago

    Do not, I repeat do not place anyone you love and care about in this place. They do not take care of the patients at all. And when you have a question or comment they seem to be programmed to give vague answers. I don't know - I'll get back to you - that shouldn't happen - I'll call you back. YAH, Right!! This goes for the owner, Roberta Henderson. She is in it for the money. Definitely does not care about the the patients.

  • Mary Glavey
    ★★★★★ 4 years ago

    I cannot find enough good things to say about Sudbury Pines............. They (meaning each and every one of the staff) were so kind and dedicated to helping my husband in his last months of life. They were all very supportive in trying to make his every request happen, they treated him with respect, did EVERYTHING possible to make him comfortable, they hand fed him, helped him wash, dressed him and helped him in every way conceivable. He really enjoyed the attention that was paid to him and in the end, they were there with him and were very comforting to him and to my entire family. I am so pleased that with all that he had to endure in his last weeks of his life, that he was NEVER EVER made to feel bad, only good and loved and pain free. These people truly cared for him and I knew it as I saw it every day. He died peacefully with dignity and I couldn't have asked for more. If I had enough money, I would donate it all to Sudbury Pines so that other families with dying loved ones going through this horrible nightmare can be treated as well as he was and we were. When he passed, I received cards from not only the whole staff, but, from individuals who had spent time in one way or another with him and shared their experience with him (which I truly appreciated as I knew he was being treated even more special even when I wasn't there to see it) I made some new friends there and I will never forget them. They were angels sent from heaven and I wish I could thank each and every one of them. If you are reading this and trying to make a decision where to send your loved one in a hospice situation, PLEASE consider Sudbury Pines. If I ever get to that point in my life, I hope my loved ones send me there as well! Thank you Sudbury Pines for treating my husband and myself and family with the respect that you showed, it's something I will never forget, EVER!! Respectfully submitted

  • Amelia Smith
    ★★★★★ 4 years ago

    The director of Sudbury Pines, Roberta Henderson, is rude, unhelpful and uncaring. You can tell from the start that she in the nursing home business for profit and cares very little about the residents and employees. When I asked Roberta questions about my mother's medicare reimbursement, she assured me that the correct paperwork was filed. However, a month into my mother's stay, I received a call from Roberta that I owed her 4,000 and without the money she would kick my mother out of the nursing home (who was suffering Alzheimer's disease). The problem with the reimbursement ended up being Sudbury Pines fault, however, Roberta refused to listen to me and I never received any type of apology for threatening to kick my mother out of the nursing home. The Director does not work with the families and instead use intimidation to make a profit. Her actions are incomprehensible and I have reported this nursing home to the State and Better Business Bureau. I ended up transferring my mother to a much nicer, safer and comfortable nursing home (The Director at the Windgate is wonderful). I would steer clear of Sudbury Pines and the horrendous director who demands money at any cost.

About Sudbury Pines Extended Care

General Information

Legal Business NameSudbury Pines Extended Care Facility
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 8, 1991 (27 years)
Capacity92
Residents87
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sudbury Pines Extended Care

Sudbury Pines Extended Care was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 21, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that residents are safe from serious medication errors.

July 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that each residents' abilities in activities of daily living do not decline, unless unavoidable.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 27, 2014 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,625 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sudbury Pines Extended Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 20min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
30min
50min
ReportedExpected
RN
3hr 50min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
94.4%
94.4%
94.4%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
98.5%
100.0%
100.0%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
25.0%
53.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
40.7%
37.9%
33.3%
42.4%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.8%
0.0%
0.0%
3.5%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose ability to move independently worsened
20.0%
19.1%
20.9%
18.2%
18.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who received an antipsychotic medication
5.9%
10.4%
7.8%
5.4%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
1.5%
0.0%
1.5%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who self-report moderate to severe pain
6.0%
10.6%
7.0%
7.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who lose too much weight
7.0%
4.7%
11.4%
7.1%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of high risk long-stay residents with pressure ulcers
3.2%
3.2%
1.5%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who have depressive symptoms
3.0%
9.1%
1.4%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a urinary tract infection
2.9%
4.5%
4.2%
5.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
1.4%
1.1%
0.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.3%
9.1%
5.6%
5.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

31.0%
44.9%
57.1%
63.2%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.1%
65.3%
65.3%
65.3%
83.4%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
55.3%
Q4 2015Q1 2016Q2 2016Q3 2016MA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
3.8%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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