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Whittier Westborough Transitional Care Unit

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Westborough Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.3 / 5.0 ★★★★★

  • Cherie Miller
    ★★★★★ 5 months ago

    This rehab is good they care. Clean. They did not do as much interaction with the patient or rehab as i thought they would but it was the holiday weekend . The Dr was great . The nurses nice. The head of hospital nice my brother left a day early but i wish he had stayed a extra day to set things up for success. But they do really care. Thx to all the staff.

  • Clown Princess of Fear
    ★★★★★ 6 months ago

    Visitation cutoffs by state law is supposed to be 8pm. However no one ever goes around and checks on their patients to see if guests are still around and its easy to lose track of time!! I then ran into one person at 115am and asked what time the visitation hours end and she said "8pm" and I was like "how come no one ever told us, its our first day here" the person replied "Take it up with the administration office on Monday" wait...what....once rehab is done here...we WILL NOT BE BACK.

  • Jenna Ferguson
    ★★★★★ a year ago

    **TERRIBLE** don't ever send anyone to this place. I had the absolute worst experiences at that hell hole & if anyone would send anyone to any rehabilitation location send them to Spaulding rehab!! I was transferred there after 3-4 days of what felt like an absolute nightmare. Staff is unprofessional, unpleasant, NEGLECTFUL. It may APPEAR to be a nice place for loved ones but let me tell you, this place is HORRIBLE!!!!! If I could have this place shut down I would do in a heartbeat. I could have thrown a law suit at them for so many things and looking back, I wish I did. Unfortunately, I had too many health problems to worry about that i HAD to put that place behind me. But for those seeking a GOOD, CARING rehabilitation facility this place is NOT IT!!!!!!

  • Nancy Coxall
    ★★★★★ a year ago

    I had the misfortune to have been in and out of Rehabs over the past two years. Most of the Rehabs that are around where I live were darn right horrible. I never expected perfection but, I never expected what I received either. The staff in most of the places was horrible for bedside care. They had disgusting attitudes. Most of them were put out to have to help me to being darn right rude. The food was terrible in most places, the nursing staff in most was good, physical therapy in most was not adequate and the nights were the worst as they would never answer the call bell so I could use the bedpan. However, I had two circumstances where I had to leave a regular hospital and continue hospital care/rehab. I was sent to Whittier Hospital and Rehabilitation. I could tell immediately this was certainly a cut above all the other rehabs. I had been to. The quality of bedside care from their staff was fantastic. They all had nice personalities, always smiled, they all gave me excellent care, the call light was answered, for the most part within 5 minutes, I do not remember them ever being short staffed and the nurses were all wonderful. The facility was very clean. My floor was washed everyday. The Rehabilitation side was almost exactly the same as the hospital side except that I had rehab. on that side. The rehabilitation was constant and became more intense as days went by as it should be. The therapists were excellent and very friendly. If I had a bad day and became upset with my exercises they would comfort me. They became my friends and I missed them when I went home. NO ONE ever gave me a bad attitude. They all appeared to love their job which was so refreshing. I always felt comfortable at Whittier. I was sent there twice to both the hospital side and the rehabilitation side. My experience was the same both times. A big plus for me, was as I improved, to be able to use a computer they had available to their patients. I think I was the only person who loved computers as I never had to wait to use it. This made me feel right at home. Would I recommend this facility to the readers, I MOST CERTAINLY WOULD.

  • Larry Doucette
    ★★★★★ a year ago

    Very clean and respectful to the patients.

About Whittier Westborough Transitional Care Unit

General Information

Legal Business NameMetro West Rehab Corp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 20, 2012 (7 years)
Capacity19
Residents15
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whittier Westborough Transitional Care Unit

Whittier Westborough Transitional Care Unit was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

April 14, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,160 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whittier Westborough Transitional Care Unit require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 25min
ReportedExpected
CNA
40min
50min
ReportedExpected
LPN
3hr 15min
1hr 45min
ReportedExpected
RN
6hr 60min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 4hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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-
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95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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-
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54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
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20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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-
-
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17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
-
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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-
-
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14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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-
-
-
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
-
-
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
-
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3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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-
-
-
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
100.0%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
95.7%
95.7%
95.7%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.0%
65.6%
66.9%
52.8%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
23.9%
22.2%
24.0%
26.7%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
2.7%
1.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.3%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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