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Lutheran Rehabilitation & Skilled Care Center

  1. Skilled Nursing Home Facilities
  2. Massachusetts
  3. Worcester Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.5 / 5.0 ★★★★★

  • Rand Alfaris
    ★★★★★ a year ago

    Dear people (May 21, 2018) After my review yesterday, I received a call from the management requesting a meeting with me to address the points that have been risen in my review. When I posted my review, I had no idea that there would a response, but I was surprised how fast they responded, and how fast they found solutions. I've found the management was very appreciative to what I've said and they were trying their best to attend to the negative issues. They assured me that a certain action has already been taken regarding the hygiene point. Regarding mother's situation, which was my main concern, things were resolved in the way that is better then what I was hoping for. I'm pleased I've chosen this center for mother's rehabilitation period. Dear people (May 20, 2018) I'm in this center, accompanying my mother for 6 days now, therefore my review's based on my subjective observation as a gust not as a patient. Here's what I've noticed: Points of strength: 1. Every one is working in this center is very kind and understanding. Except maybe one odd case that I've noticed, with which was dealt properly. 2. The meals are made and delivered to one's diet. I've given them mother's food program and they followed it to the letter. 3. The physical therapists and the occupational therapists are very good and they will stick to the exact timings if you ask them to follow one. 4. A personal from the management is checking on the residents one by one to make sure they are comfortable and have what they need. Points of weakness: 1. The phamesy is irresponsible: apparently there is something missing the chain of orders. Every thing is in the charts, but apparently no one reads them before they bring the medication. Mother is under going cancer treatment and she needs to take her medication (chemo and hormone pills) every day at 8 am sharp. Until now no one got perfectly right, sometimes too late and sometimes missing a pill. And every day I have to remind them. Today morning I remind them again, the nurse told me, "see, I don't even know that!" I said, it's in the chart! The chart itself is still manually written! It amazed me in the 21 century, they still do manual charts! Also there is no schedule for the pain killers. Or to be more specific, there is a schedule but I have to remind them every time. Sometimes mother is in pain and they are not sure what they should give her and at what dose they should give her. Until I asked them please tell me what the system of giving those pain killers is. 2. The center is way under staff on weekends-especially at night: I don't understand, are the bowel movements of human been take time off at weekends? Are the needs of these seniors and patients any less on weekends?Why is the center is under staff on weekends. Two assistants only for the entire floor. And I've noticed that it takes even a longer time for an assistant to come for the patients and seniors who are buzzing for help. 3. Can't find hot water in the night! When I ask for it, they microwave cup of water. Microwaving water is very dangerous for a cancer patient. 4. The hygiene should be at maximum level. Which unfortunately it isn't. When they empty the bed pan for some patients, they washed it in the same hand/face washer sink without scrubbing it after. There should be a proper place for washing the bed pans or they should scrub the sink after each time they do that. I couldn't use the sink or let mother use it after they did so with mom's roommate. I complained to them to clean it. 5. There are a lot of noise at night and minimum privacy and very much inconvenience with lights arrangements because the rooms are shared. If the roommate can't sleep at the sleeping hours or wants to hear loud tv because of the hearing impairment while the other is asleep, what would happen here! You can imaging the situation, right? What would it take if they divided the rooms not with just a curtain but with wooden wall? Mother couldn't sleep a whole night straight because of the noise and nurses coming and going for her roommate.

  • Lee Leonard
    ★★★★★ 3 years ago

    Great care, my mother in law spent a few years there and was recently under Hospice care which was top notch. She passed today God live her.

  • Franklin Brito
    ★★★★★ 2 years ago

  • Janet Picht
    ★★★★★ a year ago

About Lutheran Rehabilitation & Skilled Care Center

General Information

Legal Business NameWorcester Health Group LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 25, 1996 (24 years)
Capacity101
Residents92
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lutheran Rehabilitation & Skilled Care Center

Lutheran Rehabilitation & Skilled Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Massachusetts Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,882 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lutheran Rehabilitation & Skilled Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
1hr
60min
ReportedExpected
RN
4hr 20min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.7%
98.6%
98.5%
97.3%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
70.0%
71.4%
-
-
54.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.1%
17.6%
16.9%
9.9%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.4%
15.6%
17.0%
26.0%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose ability to move independently worsened
7.1%
9.1%
9.2%
16.9%
18.0%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who received an antipsychotic medication
12.3%
16.7%
19.3%
14.5%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents whose need for help with daily activities has increased
1.6%
3.6%
5.1%
3.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who lose too much weight
1.3%
4.7%
4.0%
1.3%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who self-report moderate to severe pain
6.5%
2.0%
1.9%
3.2%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of high risk long-stay residents with pressure ulcers
4.3%
1.5%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who have depressive symptoms
6.8%
1.5%
4.5%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a urinary tract infection
5.3%
2.8%
4.4%
4.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
1.3%
1.2%
1.3%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.0%
74.2%
86.6%
93.1%
79.4%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
75.8%
75.8%
75.8%
82.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.4%
56.7%
56.0%
52.2%
61.5%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who made improvements in function
21.9%
21.4%
23.0%
23.6%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
4.7%
2.9%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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