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Manorcare Health Services - Adelphi

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Debbie Dorsey
    ★★★★★ a month ago

    PLEASE DO NOT LEAVE THESE PEOPLE TO TAKE CARE OF YOUR LOVED ONES!! FROM THE TIME MY HUSBAND STAYED UNTIL HE LEFT(WHICH HIS STAY WAS 17 DAYS)THERE WERE LESS THAN 5 PEOPLE WHO GAVE MY HUSBAND THE TRUE CNA CARE HE DESERVED. THEIR FOREIGN NURSES ARE ONLY THERE FOR A PAYCHECK. FOR EXAMPLE,ONE NURSE HAD THE NERVE TO DROP MEDICATION ON THE FLOOR AND SHE TRIED TO GET MY HUSBAND TO TAKE IT. I TOOK IT FROM HIM AND REPORTED IT TO THE D.O.N. WHO HAPPENS TO BE A FOREIGNER TOO. I WAS ADVISED TO FILL OUT A CONCERN FORM AND THAT I WOULD GET A COPY OF THE FINAL REPORT. UP TO THIS DATE,I HAVE NOT RECEIVED THE REPORT,AN EMAIL,A TEXT NOR A CALL ON HOW THE DECISION IF ANY WAS MADE. I GUESS THEY THOUGHT BECAUSE OF ME REMOVING HIM FROM THAT AWFUL FACILITY,I WOULD FORGET OR NOT TAKE IT A STEP FURTHER. IN FACT,I REPORTED TO THE OFFICE OF HEALTH CARE QUALITY IN MARYLAND.IF NOTHING IS DONE FROM THIS OFFICE,I HAVE OTHER STEPS I INTEND TO PURSUE. THE STAFF AT MANOR CARE STICK TOGETHER. THEY LIE AND PROTECT ONE ANOTHER. THE FOOD WAS SOOOO TERRIBLE THAT I ORDERED MY HUSBAND'S MEALS DAILY FROM DIFFERENT FOOD DELIVERIES. PLEASE I IMPLORE YOU,DO NOT TAKE YOUR LOVED ONES TO ANY FACILITY NAMED MANOR CARE BECAUSE YOUR LOVED ONES WILL RECEIVE MINOR CARE. IF YOU MUST TAKE YOUR LOVED ONES THERE,PLEASE KEEP A CHECK ON THEM AND IF YOU SEE SOMETHING,SAY SOMETHING. DO NOT BE AFRAID;YOUR LOVED ONES ARE DEPENDING ON YOU TO BE THEIR VOICES. IF I DIDN'T CHECK ON MY HUSBAND EVERYDAY,THESE PEOPLE WOULD HAVE KILLED HIM AND GOT AWAY WITH IT. I AM NOT EXAGGERATING;I REALLY DO BELIEVE THIS. I AM NOT UNDERSTANDING HOW THE STATE ALLOWS THEM TO STILL HOLD A LICENSE. IT TRULY BEHOOVES ME!

  • Mae Bailey
    ★★★★★ a month ago

    They obviously don't understand what a panic attack is or how to deal with one! They treated my sister rudely and denied her access to a phone when she wanted to call and let family know where she was and that she was ok!

  • Naomi Thiombiano
    ★★★★★ 2 months ago

    U r trying your best... But plz get more caregivers

  • Diane Giles
    ★★★★★ a year ago

    Never send your love ones to this place. If you want your phone calls to go unanswered, your personal items and your food stolen, disgusting food then this is the place for you !!!!! ?? You give the same response 99 percent of the time. "CALL US" The only reason you get one star is because you can't leave a review without entering at least one star. Your organization deserves a NEGATIVE STAR!!! HAVE YOU CORRECTED ANY OF THE PROBLEMS? ANSWER THAT QUESTION PLEASE !!!!! PLEASE DON'T SEND THE SAME RESPONSE. ARE YOU PAYING ATTENTION?

  • Rick Brownlee
    ★★★★★ 11 months ago

    This Review is Written by a Former Patient (Hip Replacement Surgery) to Enlighten Future Patients. This Facility consists of a Skilled Nursing Home, Rehabilitation Center & On-Site Hemodialysis ALL under 1 roof. ADMINISTRATION: Seems to be "Always Busy Yet Inconsistent". "Rosy" (Front Desk Secretary) seems to be the young woman you need if you've got any "General Issues". DOCTORS: The Main Rehab 1st Floor, Doctor "O-Nee" is Very Arrogant & Stuck Up! He walks around "Stiff" , Straight Backed with his Nose Up in the Air & has this Look like "I've Made It & Who are you?!". He is a POOR excuse of a Doctor & looks at each Patient as yet another Paycheck that he doesn't deserve since the Patients don't benefit from his Initial 1st-Time "Visit" when they arrive from the Hospital Half-Sedated or Half-Sleep....after that visit, Adios!...He's History!. I seriously felt like just a Number! Heck, he even wrote in my Notes that I was Diabetic & I'M SO NOT!! ( If possible, You want to either GO OUT to see YOUR OWN PRIMARY DOCTOR or get them to come IN to see you if you want ANYTHING of Importance done.) NURSES: It all depends on who YOU get. Some are VERY GOOD & actually CARE, while the others seem only to "Care" about their $$$. If you do end up coming here, I'll give you a "Heads-Up". Their are 3 Shifts in a Day. Here's WHO you want to know: 1st Shift (7am - 3pm): Muriel, Alyssa, Barbara & Josephine. 2nd Shift (3pm - 11pm): Sadia, Valentine & Sesay. *Had problem with Nurse Kay* 3rd Shift (11pm - 7am): Roger. *Had Problems with Arlene & Adrian* **IF ALL ELSE FAILS, JUST ASK FOR "ABDUL" @ ANYTIME!!!** GNA's: Same Rule. Some are Great, Some shouldn't even have a Job. There are 3 Shifts as well: 1st Shift: "TINA, TINA, TINA", you will hear other Patients calling for "TINA", waiting for "TINA", Nurses looking for "TINA"! There's a legitimate reason WHY they all want "TINA"....SHE'S THE BEST "MORNING" GNA THEY HAVE WITH BOTH EXPERIENCE & QUALITY OF CARE!!! There are 2 more Good GNA's too, Janet & Precious. 2nd Shift: Elizabeth was my SAVING GRACE after "Tina" went home @ 3pm. Elizabeth is VERY CARING & treats you with Kindness & Dignity. Another "OK" GNA is "Kady". Sorry, but the EXCELLENT GNA's "Ambo & Evon" have quit because of "Internal Issues" with Staff Members. 3rd Shift: Rosemarie & Maria are the only 2 you need to know. ACTIVITIES DEPARTMENT: "Gabby", the Activities Director is Bright Eyed, Very Nice & Sweet, Always Smiling & Super Helpful! She's like ManorCare's "Social Butterfly"!! REHAB DEPARTMENT: See Neri, Sheila or Hillary FOOD DEPARTMENT: Ahh....the 1 Thing EVERY Patient & Resident talks about!! Most of the Food is NOT GOOD nor UP TO STANDARD HUMAN DIETARY NEEDS! The Arrogant & Stuck-Up Dietician who drives a PORSCHE (there goes your Medicare $$) NEEDS to have been FIRED HIGH TIME AGO!!! Since she is rarely SEEN, the Dissatisfied Patients & Residents get mad at the Kitchen Staff but really they should be getting mad with HER! They're just doing what SHE tells them. She writes The Orders. She refused to tell me her Name but you'll know her when you see her, from the back she looks like a Skinny Barbie, Tall with High Heels & Brunette Hair, when she turns around she aint nothing but a wannabe! Sorry honey, but you'll NEVER pass, Talaga?? MARCUS - YOU'RE STILL A GREAT GUY!!! *For those that are NEW to the Nursing Home Theme or 1st Time doing In-Patient Rehab, if you have ANY QUESTIONS OR CONCERNS, THERE ARE 2 PEOPLE YOU CAN GET EITHER AN ANSWER FROM OR THAT CAN POINT YOU IN THE RIGHT DIRECTION & THAT IS "CHUCK & DECARLO"!!! (Just ask ANY Staff Member or visit the 3 Common Areas to find them (Dining Room, Main Lobby, Outdoor Patios). Tell them "Rick" sent you!* Well, there you have it folks, a 3-Star Facility just outside Washington DC. An OK option if you live nearby & require ALL 3 Services! **REMEMBER: HAVING A GOOD SUPPORT SYSTEM THAT WILL COME & CHECK IN ON YOU FREQUENTLY WILL GENERATE THE BEST "RESPONSE & CARE" FROM THE STAFF. TO HAVE THE BEST POSSIBLE EXPERIENCE, ALWAYS SAY PLEASE & THANK YOU!** CHEERS!

About Manorcare Health Services - Adelphi

General Information

Legal Business NameHeartland Of Adelphi Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 17, 1968 ()
Capacity170
Residents136
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Adelphi

Manorcare Health Services - Adelphi was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$435,500 fine
JFewImmediate JeopardyHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
ESomePotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive or get x-rays and other tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaint+InspectionHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

February 27, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionTell the attending physician the results of x-rays and other tests, in a timely manner.
ESomePotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
DFewPotential for HarmComplaint+InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Adelphi require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 45min
ReportedExpected
CNA
1hr
50min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
7.8%
0.0%
0.0%
23.5%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.5%
16.5%
13.9%
10.6%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.4%
5.3%
4.1%
20.2%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
2.3%
8.0%
7.4%
9.4%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
10.9%
7.5%
4.2%
18.8%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
5.2%
12.1%
5.9%
4.7%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
9.1%
13.1%
13.8%
11.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
1.0%
1.0%
0.0%
2.8%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
1.0%
4.0%
0.9%
1.9%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.9%
2.7%
0.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.6%
100.0%
100.0%
100.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
99.5%
99.5%
99.5%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.9%
45.2%
35.1%
43.5%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
3.1%
2.6%
2.4%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
1.9%
1.5%
0.6%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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