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Heritage Harbour Health And Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. Maryland
  3. Annapolis Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • Kathleen Winger
    ★★★★★ 11 months ago

    I have been there twice now. First time was after I had my R knee replaced in 2012. The physical therapy was excellent, and that was the only reason I went back. I was back in this past February after I shattered my R femur. Again, the physical therapy was excellent. Patient care is a whole other story. I was there for almost 3 weeks, with doctor's orders that I was "toe-touch only", meaning I was not allowed to put any weight on that leg. Gradually, with PT, I was able to use a wheel-chair and the walk with a walker, but only with assistance...me being a fall risk. I can't count the number of times I sat in a filthy, stinking diaper, several times for 4 hours or more. I don't know about anyone else, but I find that unacceptable. I will not be going there again!

  • Ashley Marie
    ★★★★★ 2 months ago

    THIS PLACE IS A DEATH TRAP! DO NOT PUT ANYONE IN HERE. My grandma was sent here after issues with anesthesia after a surgery. She was blind and unable to walk after the surgery. The nurses were supposed to help her start walking again. Everyday I asked my grandma if they had been walking her she said no. It got to a point where I could barely reach her on the phone. All it would do I ring. I'm not sure if they were doing something with the phones in the residents room, but it was real suspicious. When I would visit, there would be residents in beds in the hallway. Residents were so miserable one lady begged me and my mother for help getting her out of this place. Almost all of the residents seemed depressed. My grandma ended up passing away where. Don't make the same mistake my family did and put a loved one here. You will live to regret it!

  • Jo Jo Beans
    ★★★★★ 10 months ago

    Response to owner's comment: I'm not the one to resolve this with. You need to resolve it with your staff. Since I originally posted this there have been other episodes of residents being left in a room doing nothing for 3 hours because the activity was canceled. I know better than to complain to the staff because it will be taken out on the patient when I'm not there. Shame on you for letting it get this bad. Clean up, train your staff, insist that they care for the patients and check to make sure your supervisors are doing just that--supervising. That's not my job. My review is also going on Yelp as soon as I get my mother settled in her new place. Unfortunately, for the time being my mother has to be in this facility, which is in another state. When I went to see her I was appalled at the conditions. As I entered the unit, no one said a word to me. The two staff (nurses? who knows) were sitting behind the desk. Though it was obvious I was unsure of where I was going, neither of them greeted me or said a word, even though they looked up at my husband and me. Aside from the disinterested staff, the place is filthy. The toilet, grab bar, and wall by the toilet were streaked with feces. Now this I can't understand because my mother cannot go to the bathroom on her own. She cannot transfer from the wheelchair to the toilet and back without help. She can't even clean herself. So how does staff get feces all over and not clean it up? While we were there, a young woman came in and made a half-hearted attempt to clean the room. After she left, I checked the bathroom and there was still feces in the wall and grab bar! The furniture in the room was also stained with what looked like diarrhea spatter. The windows were cloudy with filth. The only bright spot was a staff member named Keona. She was the only staff member who greeted us as we walked by, smiled, and made polite conversation. That is the kind of staff member a facility would be proud of. I hope they see this and give her a raise. I only hope that I can get my mother out of this dump and closer to me, so I can make sure she is in a clean place with caring staff.

  • Joyce Hepburn
    ★★★★★ 9 months ago

    So I just want to tell everyone....DO NOT PUT YOUR PATENTS HERE! My mother has been here for about 2 weeks and they have left her in dirty diapers more then once. When we addressed this problem they said they will talk to their help well it did get better but now it is worse. Mom had to go to the bathroom waited for 20 minutes so my dad who is in no shape took her to the bathroom and she fell. When I ask the head nurse about their reviews she told me and I quote "I am not worried about those reviews!" Well you should be.....very disappointing!

  • Lindsey Nestor
    ★★★★★ a year ago

    The staff seemed nice when we were visiting, and my grandfather would've NEVER complained... he was the easiest patient on the planet... He was admitted to this facility with Stage 4B blood cancer by an oncologist at AAMC in June. 'Use it or lose it' was the mentality... learn to walk again or you won't ever be able to. This was all after his CHOP Chemo treatment. The strongest Chemo treatment available... essentially 3 in a single day. He loved the physical therapists and speech therapists... the nurses were questionable. He was given 3 or 4 blood transfusions in this facility, which were not done by his oncologist, nor did the oncologist know about them. He was also treated for a hemorrhoid via suppositories for THREE WEEKS... (any over the counter drug you take states if it doesn't work in X days please consult your doctor) - never once was that area examined by a physician... it was not a hemorrhoid. It was a wound that was INFECTED with (and I quote) 'a toxic infection' - after being rushed to the ER due to an elevated and erratic heart rate (from 90 resting to 160 resting) caused by the infection. He was put on antibiotics, but being a cancer patient and having an infection, a toxic one, is an additional uphill battle to fight. Each day, his heath deteriorated more, and rapidly. He never returned to the rehab facility. Within a week of being admitted back to the hospital with the infection mentioned above, he passed away. Unfortunately, being a cancer patient, no autopsy would be done to determine what exactly caused him to pass... but I'd bet my bottom dollar it was the infection. When he arrived at the rehab facility, within days, he was walking up and down the hall, he was advancing - he was doing great! - again, the physical therapists were amazing. With the facilities negligence, he obtained an infection that his body could not handle in addition to the cancer.

About Heritage Harbour Health And Rehabilitation Center

General Information

Legal Business NameSsc Annapolis Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 6, 1999 (20 years)
Capacity154
Residents139
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Harbour Health And Rehabilitation Center

Heritage Harbour Health And Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.

April 21, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide clean bed and bath linens that are in good condition.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

November 1, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Harbour Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 25min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 15min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.2%
92.0%
92.0%
92.0%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.5%
92.5%
100.0%
100.0%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.9%
61.5%
59.2%
55.1%
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.4%
16.2%
18.8%
20.2%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.9%
16.0%
13.7%
21.5%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
13.7%
14.4%
13.9%
13.2%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
11.5%
10.3%
15.1%
9.1%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
12.7%
5.7%
5.9%
5.2%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
11.4%
7.3%
7.3%
7.9%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
1.6%
2.5%
0.8%
0.8%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
2.0%
1.0%
1.0%
1.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
2.9%
3.8%
11.7%
3.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
3.8%
2.8%
3.8%
3.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
2.5%
1.7%
1.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.5%
82.0%
88.0%
90.6%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.5%
79.8%
79.8%
79.8%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.1%
71.8%
77.5%
79.1%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
5.4%
3.4%
1.6%
1.3%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
4.3%
2.3%
0.6%
0.7%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.5%
0.0%
0.2%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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