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Cromwell Center

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Toni Newman
    ★★★★★ 4 months ago

    What I can say about this place is! Beware!!!!! It's hell for your loved ones the techs are more helpful than the actual nurses. If you ask questions about care they act as if your getting on their nerves. The physical therapy is a joke! Once I noticed my loved one was complaining of pain deliriously i took time from work to actually monitor and assist with care of my loved One(resident) in hopes of making her a lil more comfortable. They left dirty diapers on for hours because I would purposely mark them when I left! (Facts they lie) at 1st they wouldn't even check if she could eat they would role the tray and sit utensils on her chest! I gave them a piece of my mind when I saw the treatment. I asked for the Dr. and received no answer for days.The Head nurse on duty quietly ignores the floor I would see her standing in the corner what appeared to be busy on the computer. And the day nurse makes sly comments when you voice your concerns like well I'll order a test for you if that's the case...(uh for Me? no it's for your resident screaming in pain!) but I don't see anything going on causing her pain her vitals are fine...finally I couldn't take it another day it had been two weeks so I called the ambulance to get her out of there and found out she had infection along with other missed medical issues. I filled out a complaint form but haven't heard not one thing back. She's obviously not returning there and I would advise against it for your loved one

  • David Pennington
    ★★★★★ 12 months ago

    My father is a patient in the dementia wing. We brought him here following a horrible experience in another facility. Although we (my family and I) were somewhat sceptical giving some of the reviews, we felt led to have him transferred to here. It took no time at all to realize THESE PEOPLE ARE AMAZING !! I took the time to read a good many of the reviews and can honestly say, I'm not sure what facility the others are talking about. I realize that, as in any health care situation, each case is different but as far as my dad's case is concerned, these people go the extra mile. Dementia is a tricky thing to deal with and Dad can be tricky himself without any help. They understand this and care for him and the other patients here accordingly. Their focus and objectives are clear !! Everyone is on the same page !! The care (or the lack thereof) that dad received in the other facility caused him to become distraught, even crying for help at times. We have seen NONE OF THIS since arriving at Genisis Cromwell. They clearly know what they are doing. Now to address some of the thing I have read, YES this is an older facility. YES there is a bit of a urine oder, in SOME areas, but show me one of these places that doesn't unless it's brand new. I have NEVER seen a patient just left to not eat. Those that can feed themselves are encouraged and those that can't receive help. The meals I have seen severed appear to be quite balanced. So, if you are considering Genesis, my advice to you is COME SEE FOR YOURSELF !! If you base your decision solely the reviews that are posted, you just might miss out on what could be the best place for your loved one to be in. I know we almost did !!! Thank you Genesis !!!

  • goth gotht
    ★★★★★ a year ago

    My mom was there. For the first week, we were worried because the staff would bring in a tiny plate of food, and just leave it there without making sure she ate. There were no utensils or napkins given to her. We literally had to break it up with our hands and feed it to her. Her roommate had no one to help her, and was literally slouched over sideways with her food spilling down her face. No one checked on them. My mom said this happens every time they eat. Also, if they are in dialysis or at physical therapy (if they ever even get it) when food comes, they will either not leave it (so they don't get fed) or leave it there to get cold for hours and refuse to heat it up. Doctors are NEVER there. Staff ignores patients, even with family present. In almost 3 weeks my mom was never bathed. I had to wash her clothes, as no one ever did her laundry even though we signed up for it. Also, two friends were shocked that my mom was there, and panicked and told me to get her out ASAP.

  • Rick Brownlee
    ★★★★★ a year ago

    This is overall a OK Rehabilitation Center!!! It has the convenience of having 3 Specialties under 1 roof: Nursing Home, Rehab Center & On-Site Hemodialysis!! Pros: They have a "COUNTRY STORE" (aka Snack Shop) in the Dining Room that sells a HUGE SELECTION of Pre-Packaged Foods, Snacks, Candy, Ice Cream, Cold Beverages & other small items you might want to purchase at Reasonable Prices. The Breakfast (in the Dining Room) is GREAT!!! Here, they Reward you if you get up EARLY & make it down to the Dining Room for Breakfast, you can order your Breakfast Restaurant Style & even Customize your Meal & have them prepare it on the griddle right in front of you!! (EGGS can be Omelets, Scrambled, Fried, Over-Easy, Sunny Side Up, Hard Boiled.....YOU NAME IT!!!) The Dining Room/Common Area has a Nice Piano for you to enjoy (if you can play). Unlimited Drinks: (Lemonade (sometimes is Watered Down), Fruit Punch, Apple Juice (the Best Default Option if Lemonade is Watered Down) & Cranberry Juice (tastes like Chemicals you'd clean your floor with!!) They also have Milk, Chocolate Milk, Tea, Coffee & of course, the house favorite ICE WATER!! They do NOT serve DIALYSIS RENAL FRIENDLY MEALS ALL THE TIME!! I have to admit its a Relief to have the NO-NO Foods every once in a while but EVERDAY IS WAY TOO MUCH!!! AND BELIEVE ME, IT SHOWS UP IN YOUR BLOOD LABWORK!!! I MUST TAKE THIS TIME TO MENTION THAT SINCE MEDICARE ISN'T PAYING BIG LIKE IT USED TO I HEARD, THAT THE COMPANY HAS DEFAULTEDTO ORDERING POTATOES (CHEAP $) & HAVE INCORPORATED THEM IN NEARLY EVERY LUNCH & DINNER MEAL!!! THEY FIND EVERY IMAGINABLE WAY TO "PRESENT" THIS HIGH POTASSIUM FOOD....BAKED, SHREDDED, DICED, WEDGES, FRIES, TATER TOTS, CHOPPED IN SOUP, MASHED ETC!!!! ***There are ALOT of options for ORDERING OUT if the Food is not appealingly. (Michaelangelo's is a GREAT ONE!!!)*** This Dialysis Center does not present like a Dialysis Center but looks from the outside just like any other patient room. I believe they're a 6 Stations so its more 1 on 1 than in the Busy Dialysis Out-Patient Centers. The Physical Therapist & Occupational Therapists are VERY GOOD!!! Eventho they seem to be ALWAYS DOCUMENTING on their iPads (how else they gonna get Paid?), they will help you & seem to gave you getting better at heart. Cons: The whole place is not that big, so not alot of "Sitting Areas/Common Areas". Some of the Staff Members were Lackluster except for a couple of Experienced Ones that REALLY seemed to Care. You'll find out Very Quickly who's WHO!!! (Some are quite PUSHY & "Make" you do what they want you to do!!) The Activities Department could be more Promising.....BINGO is NOT what every Rehabbing Patient or Surviving Resident wants to play the remaining of their Medicare Days, Thank You!!! **The Dining Room is NOT insulated so it's VERY COLD in the morning (Winter Months) so you'd want to layer up. Alot of folks get Bad Coughs/Flu from the COLD!!!** The Food that is served to your ROOM is NOT MEANT TO BE ENJOYED BUT TO SUPPLY SOME TYPE OF SUBSTANCE SO YOU WON'T DIE....YET!! (Note: you get a BETTER CHOICE if you go down to the Main Dining Hall to eat. Also, your Meal will be HOT & FRESH there :) The Showers for the Residents & Patients are "Hit-or-Miss"!!! Hot 1 Day, Cold the Next Day!! Patients complain of their Oxygen Humidifier allowing "WATER DROPLETS" to condense in their Oxygen Tubing/Nasal Cannulas & enter in their Noses. Which when left unnoticed for long leriods of time like while you Sleep Overnight, can & does become VERY DANGEROUS....CONGESTION, COLDS, FLU, PNEUMONIA ETC.!!!# ALL IN ALL, I COULD RECOMMEND THIS TO ANYONE NEEDING ALL 3 SPECIALTIES UNDER 1 ROOF & HAVE SOME WARM CLOTHES & BLANKETS TO HELP KEEP WARM DURING THE WINTER MONTHS. WORTH A TRY!!!

  • patty kahl
    ★★★★★ 6 years ago

    I am not one to write reviews but after what I witnessed I just can't be silent. Rooms are for 2 patients.......my family member actually had the staff napping in the unoccupied bed next to him. (while we were visiting) Food was not even 1200calories per day. The kicker of the food is the staff eats better than the residents. the reception desk actually advertises what the staff may have for lunch. My family member lost over 15 pounds in 5 weeks. staff never smiled we were never made to feel welcomed. Social worker was a joke. It was horrible.

About Cromwell Center

General Information

Legal Business Name8710 Emge Road Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 19, 1980 (39 years)
Capacity135
Residents127
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cromwell Center

Cromwell Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 30, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

August 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$9,753 fine
JFewImmediate JeopardyHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

April 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

July 11, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmComplaint+InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cromwell Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

81.4%
93.8%
93.8%
93.8%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
74.7%
83.8%
82.8%
84.7%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.0%
67.6%
82.1%
61.5%
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.2%
26.7%
28.0%
25.0%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.0%
30.6%
27.3%
24.8%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
11.6%
14.9%
16.0%
12.8%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
24.4%
32.9%
31.9%
25.9%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
10.8%
11.9%
9.1%
7.4%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
5.7%
9.2%
3.9%
2.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
8.0%
13.5%
18.8%
4.4%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
19.3%
23.2%
22.5%
25.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
2.0%
1.0%
1.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
3.0%
3.8%
6.1%
6.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
1.4%
0.6%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.4%
89.5%
90.1%
84.4%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.7%
87.7%
87.7%
87.7%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.8%
75.3%
68.3%
60.9%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
25.7%
23.2%
20.7%
13.6%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
2.0%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.4%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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