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Loch Raven Center

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  2. Maryland
  3. Baltimore Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Tristan Smith
    ★★★★★ in the last week

    The place smells. The staff is not friendly or attentive. Our Uncle passed away and no one came in to say they were sorry or anything. We found pills laying on his floor. He had a special cup that came up missing. The lounge was dirty had dishes laying around. We saw call lights on and some of the staff was just sleeping sitting up in a chair.

  • Michele Gasdia
    ★★★★★ 2 weeks ago

    I am still here as a patient and I was extremely disappointed and violated to say the least the day I got here, within 4 hours I walked in the door as I was transported by ambulance from major back surgery 3 fusions and I was to continue my healing here. I didn't know what to expect but I knew this want it. I was nice to each and every person I came into contact with. I barely got a smile. People were rude, they talk about other patients in the hall by name erucomplaining - this is a HIPPA Violation of and unprofessional. They did talk about me bc I heard. There was no structure for employees nor patients. There are too many people in the medication bins - not sure what it is called. Now, there are a few employee that are so exceptional and should be rewarded in pay which I will come back to b/c I'm not sure of the names. The Department Heads need to hold either meetings every week and or have a hand out so we are not in the dark. The patients are not getting what they need. I know personally that I would push the nurse button and no one would come, once it was an hour and I said I can't move and I'm crying . Don't send your worst enemy here! I would here patients calling out for 45 minutes for help. Some patients are singing and bouncing off the walls and at night their radios and it would be like a mini party in some room as like it was a party. They get smart (both patient and employee) Employee leads did not show me around nor tell me all the ins and outs so if I was just one person, how many people were there? I gave this place a 2 Star because there are some really hard working employees as well as great employees who I have been told that they also work here.

  • Jennifer Cooper
    ★★★★★ 2 months ago

    This place is absolutely horrible! Each shift is so understaffed that lack of care & compassion is the only thing that is promised to your loved one!

  • Lily Teal
    ★★★★★ a year ago

    My grandmother stayed here for 2 weeks, here is what she says : To the Critics of Loch Raven Rehab Center, I saw an entirely different view of the staff at the rehabilitation center. I saw a staff working double shifts. I saw them working on weekends and the 4th of July holiday. I saw them tending lovingly and patiently towards stroke patients. I saw them come as quickly as they could. Maybe the patients that saw them so differently than me "put themselves first" and did not look at the care going on with the patients needing more attention. By the way, not that it makes any difference, but I arrived with a fractured pelvis. gratefully, Genny

  • Cealia Coleman
    ★★★★★ 7 months ago

    I't is very unprofessional

About Loch Raven Center

General Information

Legal Business Name8720 Emge Road Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 18, 1973 (46 years)
Capacity106
Residents100
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Loch Raven Center

Loch Raven Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 4, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaint+InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

June 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 19 days
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
FManyPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmComplaintReview or revise the resident's care plan after any major change in physical or mental health.
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Loch Raven Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 25min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.2%
95.7%
95.7%
95.7%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
96.3%
96.4%
96.2%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.9%
-
44.4%
-
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.7%
14.9%
15.4%
15.5%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.4%
20.5%
56.3%
27.2%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
7.0%
11.1%
6.2%
8.2%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
15.7%
11.7%
26.9%
27.0%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
9.9%
18.4%
11.9%
12.9%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
14.9%
11.3%
8.2%
8.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
6.5%
6.2%
6.6%
1.2%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
13.9%
15.1%
17.3%
19.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
0.0%
4.9%
1.2%
2.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
1.1%
1.2%
1.2%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
0.0%
0.7%
0.8%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.6%
85.8%
84.9%
84.4%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.3%
87.0%
87.0%
87.0%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.5%
72.3%
70.9%
66.3%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
18.3%
17.8%
11.5%
6.8%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.1%
2.4%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
0.9%
0.5%
0.5%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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