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Loch Raven Center

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  2. Maryland
  3. Baltimore Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Naffity Yanmor
    ★★★★★ 3 weeks ago

    I was a little hesitant visiting my aunt here from the previous bad reviews but I was delightfully surprised! Everyone made me and my aunt feel welcome. The staff did everything they could to ensure her comfort. Although the food could be better I would not complain. I saw nothing but smiling faces and employees huffing it from here to there. The rehab department took great care of my aunt and she raves about how patient they were. I spoke with a woman who was very informative about her care and even took me to where she was staying. I don't know about you, but anytime I go anywhere else the office personnel refuse to leave their little cubicle. I wish I could remember her name but she had the most pleasant demeanor and conversation. I think it was Lauren or Linda. Anyone I stopped to ask a question either had the answer for me or lead me in the right direction without hesitation. I would HIGHLY recommend this facility.

  • Shalaine Oliver
    ★★★★★ 2 months ago

    My husband was in transitional care at this center after leaving the hospital following heart issues. Recalling negative experiences that I had at another sub-acute facility, I was not too happy at first when I came there with him. However, though he was there for a few weeks, I cannot in all truth complain overmuch. The staff that I initially met with were friendly and helpful. The administrative staff worked with me to understand the complexities of financial assistance and the PT/OT staff worked well with getting my husband back on his feet and mobile. There is always room for improvement and while I did not have the experiences of others with regard to my husband, I understand some complaints regarding care. Overall, our experience was not a bad one and I am just glad he was able to be discharged and move on. I will note this: communication is key and I think in that area, there are some on staff who should put forth more of an effort to making sure all information is relayed so that better informed decisions can be made. For the most part, Genesis Loch Raven did their part in my husband's recovery. Thank you.

  • Lori Keeney
    ★★★★★ a month ago

    The staff at Genesis Lochraven go above and beyond to make the best of a bad situation.They showed that they were really concerned about my husband's well being.

  • Tristan Smith
    ★★★★★ 6 months ago

    The place smells. The staff is not friendly or attentive. Our Uncle passed away and no one came in to say they were sorry or anything. We found pills laying on his floor. He had a special cup that came up missing. The lounge was dirty had dishes laying around. We saw call lights on and some of the staff was just sleeping sitting up in a chair.

  • Michele Gasdia
    ★★★★★ 6 months ago

    I am still here as a patient and I was extremely disappointed and violated to say the least the day I got here, within 4 hours I walked in the door as I was transported by ambulance from major back surgery 3 fusions and I was to continue my healing here. I didn't know what to expect but I knew this want it. I was nice to each and every person I came into contact with. I barely got a smile. People were rude, they talk about other patients in the hall by name erucomplaining - this is a HIPPA Violation of and unprofessional. They did talk about me bc I heard. There was no structure for employees nor patients. There are too many people in the medication bins - not sure what it is called. Now, there are a few employee that are so exceptional and should be rewarded in pay which I will come back to b/c I'm not sure of the names. The Department Heads need to hold either meetings every week and or have a hand out so we are not in the dark. The patients are not getting what they need. I know personally that I would push the nurse button and no one would come, once it was an hour and I said I can't move and I'm crying . Don't send your worst enemy here! I would here patients calling out for 45 minutes for help. Some patients are singing and bouncing off the walls and at night their radios and it would be like a mini party in some room as like it was a party. They get smart (both patient and employee) Employee leads did not show me around nor tell me all the ins and outs so if I was just one person, how many people were there? I gave this place a 2 Star because there are some really hard working employees as well as great employees who I have been told that they also work here.

About Loch Raven Center

General Information

Legal Business Name8720 Emge Road Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 18, 1973 (47 years)
Capacity106
Residents100
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Loch Raven Center

Loch Raven Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

June 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 19 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Loch Raven Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 25min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.2%
95.7%
95.7%
95.7%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
96.3%
96.4%
96.2%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.9%
-
44.4%
-
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.7%
14.9%
15.4%
15.5%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.4%
20.5%
56.3%
27.2%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
7.0%
11.1%
6.2%
8.2%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
15.7%
11.7%
26.9%
27.0%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
9.9%
18.4%
11.9%
12.9%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
14.9%
11.3%
8.2%
8.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
6.5%
6.2%
6.6%
1.2%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
13.9%
15.1%
17.3%
19.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
0.0%
4.9%
1.2%
2.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
1.1%
1.2%
1.2%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
0.0%
0.7%
0.8%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.6%
85.8%
84.9%
84.4%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.3%
87.0%
87.0%
87.0%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.5%
72.3%
70.9%
66.3%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
18.3%
17.8%
11.5%
6.8%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.1%
2.4%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
0.9%
0.5%
0.5%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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