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Manorcare Health Services - Roland Park

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  2. Maryland
  3. Baltimore Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • jeffrey thomas
    ★★★★★ a month ago

    Place is a JOKE. You would think with all the negatives reviews on here, that ManorCare has responded to over the last few months and years, that this stuff still wouldnt be going on, but sadly it is. My stepdad was there until recently, and please if you care about your loved ones..DO NOT SEND THEM HERE. And even with my mother and I trying to make sure his needs were met, it was a constant battle to make sure he was showered, that he got his meds properly, that they checked his sugar for his diabetes(and they didnt, and when we asked why, their answer was "well, will just ballpark it" when we give him his insulin. !?!?) He almost went into diabetic shock because of their "ballparking it". He was there 11 days when we found out they wernt giving him showers or washing him and then it was lies on top of lies before he finally got one. He had to use a pee bottle at bedside, due to not being able to walk good yet, one morning he spilled half on his sheets and himself, that happend at 730am...he told them at 730am, my mother gets there around 230-300pm and the poor guy is still laying in his urine. With that all said (and there was plenty more) the real issue is the people there who dont have anyone coming to see them or making sure their needs are being met. My dads 1st roommate there, would ask us if we could get the nurses to give him his meds, he would ask and ask over and over and they would just ignore him. Im sure others arent getting showers either, the one lady i spoke to who was in the PT room the same time my dad was one day, said she had been there 2 weeks and still hadnt had a shower, even though ahe asked daily. You all should be ashamed of yourselves, treating these poor people who need your help like this. Dont just respond and fix someones "issue" who complained or left a bad review, go and fix the issues with the patients and people in your facility who have no one to complain for them or stand up for them, because their needs, basic needs arw not being met, i witnessed this bs first-hand and its sad. Truly sad. One more thing, the pictures on here, that you can see above the reviews, Ha!, they try to make it look nice and caring and clean. Place is straight disgusting. And of course they have this grand seating/waiting area when you 1st walk in the door, that is super well kept and clean and classy, its a shame your waiting area downstairs gets 10000000x more attention then the patients and their rooms. I guess its supposed to fool people into thinking its a nice, clean place. *The single bright spot is the PT/OT team, they are wonderful and caring.

  • Corey Bailey
    ★★★★★ 5 months ago

    I highly do not recommend this facility to anyone. They are grossly under staffed and not very attentive to its patients needs or requirements. My grandmother was there( before we transferred her) and needless to say she had more complication than she had before entering. I don't want to get into too many details but please look elsewhere for the care of your loved one.

  • cristi ellis
    ★★★★★ a year ago

    Don't send your loved ones here. I went to go see my 85 year old grandmother after her having hip surgery and as soon as I got off the elevator I smelled urine. It smelled so bad I almost got sick. Not only that but the staff there are horrible. They treat they patients terribly. Shoving a spoon down my grandmother's throat to force her to eat and pulling on her and yanking on her to get out of bed not gentle at all. They definitely don't take care of the patients like they are suppose to. Also the food is horrible I wouldn't even feed that to my dog it's that bad. Thankfully my grandmother is being transferred.

  • Argonaut Jason
    ★★★★★ a year ago

    Don't send your family there. Awful conditions, and the directors Grand Mother resides there neglect fully, so I know they don't care about others relatives. There should be a negative stars for this place.

  • Mya Le'e
    ★★★★★ a year ago

    N/a

About Manorcare Health Services - Roland Park

General Information

Legal Business NameManor Care-Roland Park Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 28, 1996 (23 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Roland Park

Manorcare Health Services - Roland Park was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

May 10, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionKeep all essential equipment working safely.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

January 5, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

July 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmComplaintMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Roland Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.2%
92.8%
92.8%
92.8%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
91.9%
88.4%
86.9%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.9%
68.8%
76.7%
74.2%
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
11.1%
12.0%
10.3%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.7%
12.2%
9.2%
6.1%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
2.4%
0.0%
4.0%
5.7%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
34.7%
25.7%
14.5%
19.2%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
10.5%
11.6%
4.8%
4.8%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
1.6%
3.1%
9.4%
6.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
4.1%
4.6%
4.3%
5.1%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.3%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
0.0%
4.7%
1.2%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
2.2%
2.3%
2.3%
2.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
1.6%
1.6%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.2%
88.1%
88.3%
87.5%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.5%
83.0%
83.0%
83.0%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.9%
67.9%
63.3%
56.8%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
5.5%
15.1%
11.5%
18.5%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.8%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.7%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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