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Manorcare Health Services - Rossville

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Reviews
Overall Rating 1.3 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    If I could give negative stars, it would be well deserved. My grandmother was placed here being that there were no beds anywhere else. Between me and my mother, we were there everyday, literally. Being a new GNA/CNA and my mom being a seasoned GNA/CNA we knew what services should have been provided and how. My grandmother was left without oxygen three times, never recieved a shower, was in excruciating pain for three weeks, was left to defecate on herself, had only seen her doctor once, her call bell was ignored many times. Aside from 3 specific staff members, all the rest were inconsiderate, disrespectful, showed no compassion nor empathy, and lied to us. And upon us organizing to have her taken home with us, we had to stay on top of everyone to get her out of there. And the discharging nurse left her pain prescription on a fax machine, any healthcare provider knows that a narcotic can not be faxed so we had to ask GilChrist to get her a prescription to hold her over during this holiday weekend because the nurse never communicated that she had made a mistake. I have nicknamed this facility killer manor care, if you love your loved one, please dont send them here. I have walked up on the nursing staff asking for water for my grandmother and they were just sitting around talking and laughing at the nurses station doing nothing. I, myself believe this place should not be open and operating the way they do. Take my advice and stay away!!!!! No apologies could erase the burnt image of pain I saw in my grandmothers face.

  • ★★★★★ 3 months ago

    If i could gi e this plase no stars i would, couldn't brush your teeth with water from faucet nor could u drink it, very poorly run and very rude to patients. I GOT MY HUSBAND OUT OF THERE!!!!!!

  • ★★★★★ 7 months ago

    Manor Care Rossville is the worse place to send a loved one to. If you care anything about your relative or loved one do not send them here. The nursing staff neglect their patients. I've spent many hours each day looking after my mother because whenever she rings for help the nurses and techs purposely ignore the bell while they sit at their station laughing and talking loudly as if it's a party environment. Another patient called for help many times and wound up falling, shes almost 90 years old. My relatives had to scream for help for her roomate 4 times before help came and the nurses station is very close to her room. I informed the senior management (3 of them) about my concerns and none of them cared. They were more concerned about shutting me up than solving the problems that plague their establishment. They've mixed up my relatives medication almost everyday, she had to resort to writing down the days and times they administered her meds. One day they came to give her the medication around 6:45pm but they forgot to include other meds and informed her that they'd be right back with the other meds, she kept calling for them every 30 mins and they never returned or responded until 2 hours later. The food she's been served is terrible, one day we couldn't even recognize the meat that she was served and asked the tech and servers, they initially said they didn't know and in the same breath said "turkey", upon asking other staff I was told 30 minutes later that it was "either" pork or beef. My relative is constantly given foods outside of her dietary restrictions set by the doctor. This facility should either be closed down or they should fire their staff and rehire new people who are actually empathetic, caring and attentive...qualities their current staff are lacking...

  • ★★★★★ a year ago

    I went to see my cousin there.you see he is dieing.this place give him his pain meds on time.people truely care.thank you and my cousin thank you too

  • ★★★★★ 3 years ago

    I wish I could place a negative star review for this particular Manor Care. My grandmother stayed (lived) at this Rossville location and it was tragic to say the least. She stayed here from April until July. While there she received some of the worst care. She would have doctor's appointments and when I arrived to accompany her to her appointment transportation was NOT set up nor was she dressed or ready to go, matter of fact the nurses weren't even aware of the appointment that the secretary of THEIR facility made. Then the bell to alert the nurses that someone needed assistance would ring constantly and I would look down the hall to the nurses' station and NO ONE would be moving to help those who pressed the button. But that isn't the worst that I experienced. My grandmother wasn't moved or cleaned thoroughly. When we went to visit her we found abrasions on her skin that we reported to the head nurse Jasmine and nothing was ever documented nor treated. One in particular was on her foot which turned into gang green and resulted in her leg having to be amputated. Then from there it was all down hill. My grandmother lost her will to live. She passed away on August 16, 2013. Thank You MANOR CARE!

About Manorcare Health Services - Rossville

General Information

Legal Business NameManor Care-Rossville Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1977 (40 years)
Capacity172
Residents126
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Rossville

Manorcare Health Services - Rossville
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 30, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
BSomePotential for Minimal HarmHealth InspectionProvide housekeeping and maintenance services.

April 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

November 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

June 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$240,305 fine
KSomeImmediate JeopardyComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
FManyPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

February 27, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Rossville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
3hr 45min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.8%
99.2%
99.2%
99.2%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
98.1%
99.1%
98.9%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.1%
61.3%
48.5%
46.2%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.0%
11.6%
15.3%
16.7%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.5%
9.2%
9.3%
11.7%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
18.4%
16.2%
18.4%
18.1%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
25.5%
10.0%
23.8%
10.3%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
7.3%
2.7%
2.7%
2.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
5.8%
7.0%
16.3%
10.5%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
2.9%
2.4%
1.2%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.0%
1.2%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
0.8%
0.0%
0.0%
1.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
3.3%
2.8%
2.8%
1.1%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
3.0%
0.9%
0.9%
2.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.6%
87.4%
88.2%
91.6%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.9%
81.6%
81.6%
81.6%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.7%
64.0%
56.7%
58.4%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
15.2%
18.4%
15.5%
19.7%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
3.2%
3.5%
3.5%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.3%
0.0%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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