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Manorcare Health Services - Rossville

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Reviews
Overall Rating 1.4 / 5.0 ★★★★★

  • Gordon Joshlynn
    ★★★★★ a month ago

    My mother had been in here since mid-January and about ten days ago refused to participate in any physical or occupational therapies. She TOLD them she was weak. Staff telling us there was nothing wrong with her physically, but she was scared to walk. My father told Ben a few days ago he wanted my mom transferred to a hospital, but Ben refused. Manor Care threatened to throw my sick mother out of the rehab because insurance would not pay for the bill if there was no improvements or lack of participation. Instead they sent a psychiatrist nurse who agreed with me that my mother was not depressed, but ill. They performed a chest xray on 2/22 and it was negative. I think their machine was too old, just like their hospital beds. Finally they transferred her to a hospital where she was diagnosed with pneumonia. I am glad Ben wasn't there when she was transferred because she would have died. Manor Care has never apologized for misdiagnosing my mother or threatening us. I knew my mother is sick and I not medically trained, but have a master's degree and passed three Praxis tests . There are employees in here whom only went to school for a few weeks and are nursing assistants, physical therapy assistants, occupational assistants or in other words, uneducated because in my family you are not considered educated unless you have a master's degree or greater. You are doing the same thing, but with less education and less pay. Our parents sent us to out-of-state four-year private colleges of our choice and we have NO student loans. A nurse who is old enough to be my mother, got angry when i said that my parents always thought people whom went into the military are poor. She thought i was from her "generation." Even other patients agreed she was old enough to be my mother. She can't even afford to go to the hairdresser and wore a wig. They have no doctors on this campus. A patient lied on me and said I flashed myself. A staff member, Melissa, a respiratory therapist questioned me about this absurd accusation. I was offended. How can I expose myself if all doors are required to be opened at all times? This patient needs to be referred to the cuckoo house. I wonder if Melissa is the same respiratory therapist who forgot to place a pillow under my mom's head after treatment. I was kind to the staff bought my mother toiletries (facial tissue, lotion, body wash). Even bought the patient next door Graham crackers from Wal-Mart with my own money. We asked several times for a constant feeding tube like the hospital was providing, but they refused. My mother is an educator, sister a board certified physician specializing in gastroentrology and hepatpology, our father owns 4 acres of lakefront property on Kerr Lake in Manson which is unheard of a black man to own that much waterfront property in that area. We are wealthy and educated blacks with a minimum of a master's degree or higher. They claim to be the best rehab facility in the area, but I am scared to see the worst.

  • Tia Jackson
    ★★★★★ 10 months ago

    I ONLY GAVE ONE STAR BECAUSE I HAD TO!!! They need to close this place down!! Its short staffed with a bunch of lazy, heartless , arrogant people from the administration department to the nurses. All they know is if they show up they get a pay check. The patients aren't being cared for Properly the call bell is always ringing for long periods of time ( i calculated 3mins) and there is almost always someone at the desk listening to it ring (but they are too busy on their personal phones)... more neglect than care.. my loved one has been found soaked in urine on multiple occasions and when i make mention to staff it's always attitude. So I have become the "bad guy" of course.. only because I make them do their job. The hallways always smell like urine, they don't clean the patients rooms, they hardly check on them. If you send your loved one there please go visit everyday!!!!! That's the only way the will get the proper care. No need in reporting anything to higher authorities because they are there for the check as well (they all stick together). They hardly bathe the patients and when they do it's partial ( i noticed take glue from 2weeks ago). Im working on getting this place shut down. They make a lot of money off of our loved ones but don't give them the care or respect they deserve.

  • Joy Chew
    ★★★★★ a year ago

    I was reluctant to send my mother to this facility. However I was pleasantly surprised that Rossville Manor care was completely different from the reviews. My mother stayed for 2 months and the nurses were so nice and attentive. My mother loved everyone as well. The doctors were a little long winded but nether the less great. I thank the staff of rossville manor and it sucks that the reviews on line are so negative.

  • Sharonda Wilson
    ★★★★★ a year ago

    I wish I could grade them 0 stars, but in order to post my comment I was forced to grade them at least 1 star.. Their website is VERY deceiving, yes you share a room and it's not as clean as it appears on the website. If you have a love one here please check on them EVERY day. My mom 1st night here she received no pain medicine and all we heard were excuses from the nurse. Once Manor Care realized my mom support system is very strong they got their act together. It shouldn't have to be that way, but in their case it is. My advise is to visit 1st before you send a love one here.

  • Nettacut Smith
    ★★★★★ a year ago

    My aunt is in this filthy place. It never smells fresh, patients are pissy because they don"t clean them up.The smell is in the hallways and it makes you sick. What good is it having a call button when no one comes to see what's wrong and there are people standing around the nurses station. lazy people! This place needs an unscheduled inspection. Just because you get old and put in a nursing home you shouldn't be treated badly.

About Manorcare Health Services - Rossville

General Information

Legal Business NameManor Care-Rossville Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1977 (42 years)
Capacity172
Residents126
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Rossville

Manorcare Health Services - Rossville was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 30, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
BSomePotential for Minimal HarmHealth InspectionProvide housekeeping and maintenance services.

April 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 30, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$240,305 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Rossville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
3hr 45min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.2%
98.0%
98.0%
98.0%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.0%
98.1%
100.0%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.4%
55.6%
41.4%
44.4%
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.5%
12.0%
10.0%
8.4%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.8%
18.3%
13.6%
11.2%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
15.7%
8.2%
6.5%
2.1%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
9.7%
12.5%
20.8%
12.7%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
12.0%
5.9%
4.5%
6.2%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
2.6%
5.4%
3.8%
1.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
1.9%
3.0%
4.4%
3.8%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
0.0%
2.1%
1.0%
2.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
2.0%
0.0%
1.0%
1.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.0%
0.7%
0.6%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
97.4%
98.5%
98.1%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.6%
93.6%
93.6%
93.6%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.0%
79.9%
74.4%
75.4%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
17.5%
20.5%
24.5%
26.2%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.0%
1.6%
2.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.0%
1.0%
0.2%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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