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Overlea Health And Rehabilitation Center

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    Excellent staff. Excellent programming. Administrators are always willing to assist. They've called me to assist as needed.

  • ★★★★★ a month ago

    This place was a nightmare. My husband was sent to the hospital probably already dead and they called me hours later and sent me to the wrong hospital. I should have suied.

  • ★★★★★ 2 years ago

    The failures of this facility are absolutely remarkable. My mother was transferred to several medical institutions on her way to recovery and all were a positive experience until Overlea. The problems here run far deeper than the initial refrain you feel as you take in the physical dilapidation of the building and its depressing demeanor. The staff is simply incompetent and unconcerned. There is no communication. No accountability. Their doctor literally ordered (and approved!) procedures that were not medically possible and then when they couldn't be performed left me and my family to deal with the problems associated with it. The doctors, nurses, and social workers completely ignored details of my mother's chart for weeks before realizing she had issues they knew nothing about. Then came the time to set a discharge date and plan for my mother's future care. I've never met a group of less motivated and unconcerned people in my life. Yet after constant failures to secure what my mother needed for a safe departure, they assured me that they went "above and beyond" for her. I can't imagine what they neglect to do for other people if my mother received "above average" care from them. They should be ashamed. The social worker while seemingly well intentioned, could not execute the things necessary. He struggled with communication and when I asked why things had not been done that were promised he bumped me up to his supervisor, Joyce Fox. The first time we spoke she promised to get everything back on track and apologized for things that had been missed. She even empathized saying she had gone through the same things with her own mother and called me sweetie. She then started the process of "getting things done". I felt confident things would run more smoothly. She put in writing (email) the things she agreed to do for my mom and they did not get done and I only found out after asking and calling for days. When I called to inquire about where the blame would lie for the failures, she simply told me that I needed to deal with it and that she had been doing me a favor anyway. These failures were medical procedures and she washed her hands of it the day before my mother was to be discharged. At least the social worker seemed apologetic for his shortcomings and seemed regretful of the situation he left my mother and family in but Joyce is a whole different breed. This facility is a reflection of her complete and utter disregard for the customer service aspect of taking care of the patients and families at Overlea. The culture starts at the top and unfortunately for her staff and most importantly for the patients trusted in her care, she is an awful example of a leader. Please don't let your family member end up in this complete and utter cess pool. Read the reviews (I obviously didn't as there are plenty of bad ones!)and find a facility that will actually do their job and take care of your loved one! I would like to mention that I have NEVER once left a review for anything on this site or any other in the past for absolutely any good or service but this experience was simply the worst. Please note that the only positive review is none other than Joyce Fox.

  • ★★★★★ a year ago

  • ★★★★★ 3 years ago

About Overlea Health And Rehabilitation Center

General Information

Legal Business NameSsc Baltimore Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1989 (28 years)
Capacity160
Residents136
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Overlea Health And Rehabilitation Center

Overlea Health And Rehabilitation Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 24, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

June 17, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaint+InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaint+InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

March 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

March 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaint+InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmComplaint+InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Overlea Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 15min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
3hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

42.7%
65.6%
65.6%
65.6%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
37.2%
49.5%
51.3%
55.0%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.9%
57.1%
67.4%
57.9%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.7%
13.0%
11.7%
11.8%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.2%
33.7%
24.4%
23.1%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
23.3%
21.5%
21.5%
16.9%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
32.7%
30.0%
24.8%
21.4%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
1.0%
2.0%
3.4%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
6.4%
5.3%
4.6%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
3.0%
9.0%
5.1%
2.9%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.9%
0.0%
1.9%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
0.8%
0.9%
1.8%
1.8%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
4.1%
2.7%
0.0%
2.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.9%
2.4%
0.8%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.9%
0.9%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

44.0%
47.1%
66.1%
69.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.0%
52.9%
52.9%
52.9%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.7%
78.5%
64.3%
67.8%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
5.8%
6.8%
10.0%
7.6%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.9%
1.6%
8.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.0%
0.0%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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