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Westgate Hills Rehab & Healthcare Ctr

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My elderly family member suffered a medical condition that left him in seriously bad condition. After departing the hospital we chose a different rehab facility (Frederick Villa) and chose not to use Westgate Hills based on it's poor ratings and reviews. My family member could not walk, and could not do anything for himself. After 2 weeks my family member was transported back to the hospital in near death condition due to extremly poor care from Frederick Villa. After being released from the hospital for the second time my family was still against Westgate Hills based on ratings and reviews but we decided to take a tour. I'm glad we took the tour, it turns out the facility was under new management within the past 90 days and all the bad reviews/ratings were under the old management. We met with the Administrators who gave us a tour of the facility. They were very friendly and upfront about the facilities current status. It was explained how the facility recently took multiple bad "hits" from an inspection and how the "hits" were results from the poor management of the prior administration. It was further explained how these "hits" were being corrected by the new management. One of the many fixes was a recent large scale remodeling which was definitely noticeable (no pee smell). My family was still skeptical due to the amount of care our family member needed but we felt more comfortable after the tour and decided to give Westgate Hills a try. After approximately one month in Westgate Hills my family member was coming home in excellent shape and back on his feet after being bedridden. Everything about this facility was better than expected to include the awesome physical therapists, the good food (hard to believe right?) And the friendly tentative medical staff. My family members only complaint was the weekend staff was less tentative, but still better than any day at the previous facility. My family and I highly recommend Westgate Hills, they are a great Rehabilitation facility but don't just take our word for it, go take a facility tour to see for yourself. Thank you Westgate Hills!

  • ★★★★★ 6 months ago

    Smells like piss . Patients sneak drugs in.need help? Press the call button no one will come . One girl told me 8 people died in the 2 weeks she been there 2 of them were her room mates. Super unsanitary . If you rewuire iv antibiotics and have a picc line they will not keep up on being sanitary and nurse pulled gloves out of his pocket. I ended up calling ny boyfriend signed out and had to be driven back to gbmc they wouldnt call the police for me . Most people are disabled and just smell of urine and other nasty smells the building is NOT as nice as it looks and almost all the docotors nurses and staff are foreign so you cant understand them and they dont care anyway . Only person with sense in there works at the front desk . If you wanna die..get sick.. get an infection or do drugs just go there . Patients also have boyfriends and girlfriends spend the night after visiting hours and the nurses never ntoice because they dont check on you . Disgusting place.

  • ★★★★★ 7 months ago

    I arrived at Westgate Hills Rehab on Monday Feb 13th. I saw a Dr Tansinda. He took my Medication Scripts so I could take the medicine from my Dr that I had been taking for 12 yrs. I went there because I had a Total Hip Replacement done. This was my 2nd one on the same hip. I had to go 12 hrs without any medication because of the Pharmacy. After I got 2 out of 3 scripts which the one I didn't get was Methadone for Nerve Damage from 1 of 7 Back Operations. I also have 17 screws in my Spine with 2 2 feet rods going up my spine and I'm not susposed to be in any pain. I would ask for my Percacet every 4 hours I would get it 1 hour later. My Moraphine was susposed to be 90 mg every 8 hrs I got 60 mg every 8 hours my Percacet was 10 -325 2 every 4 hours and my Methadone 3 pills every 8 hrs which I never got. I changed my clothes 1 time from Monday - Saturday. I never got to wash my hair while I was there. They detox ed me from 60 mg of Morphine to 15 mg in 1 nite. I ended up going to the E.R at The University of Maryland Hospital Saturday because my body was going into shock from not having enough medication in my system for the amount of pain that my body was in. I'm 56 yrs old I do know how you take down the amount of medicine. They also started detoxing me from my Klonopin that I get from 3 pills a day to 2 pills over nite. They do not help you when you need it. They will come in and ask what you want then you never see the Aide again or get what you ask for. This place I feel really sorry for the people that can't help themselves. I saw more in 6 days that a person should ever see. After the E.R told me what was wrong with me needless to say I left. They would not let me take my medications home with me. I was lucky that I had some at home. Please take my advice do not take your Loved one their. They will not get the proper care that they need. My Husband brought my Shih-tzo in to see me and the other Patients their to brighten their day. I wouldn't even let my Bella stay their and that is pretty bad. Not one Dr there ever took a look at my hip while I was there. Please Please don't take your Loved one there. The pictures are nothing what the place looks like on the inside. I asked for my sheets to get changed at 9:00 am Saturday when I got back their at 8:00 Saturday night they still weren't changed. I'm doing so much better that I'm at home. At least I get help here. The food is a lot better also. This is not a 5 star place as they like to say.

  • ★★★★★ 9 months ago

    My mother was there last February of 2016 and it was the worst experience ever. Not only did the facility wreak with soil diapers anytime but my mother was not properly cared for there. After being there for only 3 weeks my mother got a pressure ulcer on her foot and a stage 3 bed sore in her buttocks.

  • ★★★★★ 9 months ago

    Best nursing/rehab home I've been in. The halls were bright and clean, the staff was friendly, and it seemed the patients (including my friend) were well taken care of. Unlike many of these type of homes I've been in, this one did NOT smell of urine.

About Westgate Hills Rehab & Healthcare Ctr

General Information

Legal Business NameWestgate Hills Operator LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 15, 1996 (21 years)
Capacity120
Residents111
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westgate Hills Rehab & Healthcare Ctr

Westgate Hills Rehab & Healthcare Ctr
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 28, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 26, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
ESomePotential for HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

August 25, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintLet each resident or the resident's legal representative access or purchase copies of all the resident's records.

June 6, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
BSomePotential for Minimal HarmHealth InspectionGive notice to the resident before a room or roommate change.

September 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

August 19, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
ESomePotential for HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

March 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
BSomePotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westgate Hills Rehab & Healthcare Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
3hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.8%
95.2%
95.2%
95.2%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.2%
98.9%
100.0%
97.7%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.2%
58.8%
42.9%
32.4%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.5%
12.4%
13.3%
11.9%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.2%
19.3%
16.7%
19.2%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
4.7%
6.5%
8.1%
4.1%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
40.8%
16.9%
16.2%
19.4%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
7.7%
1.2%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
10.1%
2.2%
7.8%
5.7%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
16.2%
6.1%
5.0%
10.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
7.0%
3.3%
3.3%
1.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
1.0%
1.1%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
1.5%
3.1%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

64.5%
84.3%
94.3%
85.1%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
83.3%
83.3%
83.3%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.8%
69.9%
77.0%
84.8%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
23.9%
30.0%
22.4%
15.2%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.0%
0.0%
0.4%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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