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Sanctuary At Holy Cross

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • ★★★★★ 9 months ago

    My mom was at this facility for a week. The experience here was totally different from what I saw during my tour prior to choosing this facility. The very FIRST night that I dropped her off here and was getting her set up, the staff didnt appear to know what to do. They did the check in and went over her belongings, but getting her to the bathroom when she had to go appeared to be a challenge for them. They insisted on a bed pan, but this is supposed to be rehab!! She isn't going to have a bed pan at home so why would she need one now??!!! Many times, the nursing staff came across as absolutely rude. No caring on their part for the patients. Upper management cared, but upper management isn't on the floor seeing what i saw. At dinner time, the patients are lined up just sitting there. No activity...just sitting waiting for dinner or lunch. For the week my mom was there, I didn't witness any kind of activities done for the patients. They usually just sat around. Again, if this is rehab, where is the interaction and activities to get the people to a point where they can get on with life? She was also dropped!! At this facility!! Out of the bed!! I was already in the process of getting her transferred- that put the nail in the coffin for me. How can I know she is safe when you dropped her??? In another incident, i was visiting my mom and i left to go home. She had mentioned that she had to go to the bathroom. I alerted the staff about her need to go to the bathroom. I left and went to get something to eat with my family. I returned about 2 hours later to the facility. She STILL was waiting to go to the bathroom!! Totally unacceptable!! So, after watching these things take place and contacting their upper management located in Michigan, I promptly removed my mom from that place. There are many facilities to choose from--- but you only have one mom!! Steer completely CLEAR from this place.

  • ★★★★★ 3 months ago

    I love to work here.It good Nursing Home . I love my job and I love to help people

  • ★★★★★ 2 months ago

    My mother was here for a month, was rushed to Holy Cross and she died that day.

  • ★★★★★ 11 months ago

    I had my father here for rehabilitation. He was here a week before he had to be transported back to the hospital. This occurred after 3 days of asking to speak to a doctor there and having nurses come look at the blood in his urine to no avail. Also later found out there were times his antibiotics were not given properly. STEER CLEAR OF THIS PLACE If you love your family member, but are not able to be there everyday this place is not for your loved one. Especially if there are health issues or particular care that is needed. I was there everyday to check on my dad. I had to take his laundry home (soiled), had to help him clean up, check his skin, and his urostomy and nepherostomy bags..was even times I had to change his sheets. It's sad to think- people who don't have family coming in are neglected and treated as a room number. Please look elsewhere.

  • ★★★★★ 12 months ago

    The director of nursing Cynthia kadiri has got to be the dumbest person ever she lacks common sense, good judgement, and time management she only looks out for Africans she shouldn't be working here if she's incompetent. Her floor stinks of feces and urine she overworks her staff nobody should have over 20 residents to tend to at once per person this girl should be fired

About Sanctuary At Holy Cross

General Information

Legal Business NameHoly Cross Carenet Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 24, 1998 (19 years)
Capacity145
Residents138
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sanctuary At Holy Cross

Sanctuary At Holy Cross
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 3, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.

September 6, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

May 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

April 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$74,700 fine
KSomeImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
BSomePotential for Minimal HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
BSomePotential for Minimal HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.

September 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

August 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

February 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sanctuary At Holy Cross require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.3%
98.0%
98.0%
98.0%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.4%
90.5%
91.8%
90.2%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.7%
53.1%
62.5%
58.6%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.9%
12.6%
11.2%
7.1%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.5%
23.7%
25.9%
26.8%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
15.7%
18.9%
16.3%
14.9%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
9.2%
9.1%
12.3%
10.3%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
8.9%
3.9%
3.6%
6.3%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
9.4%
8.8%
7.6%
10.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
1.1%
5.3%
9.5%
1.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
1.1%
1.1%
1.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
0.9%
0.8%
1.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.3%
89.6%
91.7%
90.7%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
87.5%
87.5%
87.5%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.9%
69.6%
74.0%
74.5%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
1.8%
1.2%
2.0%
1.9%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.4%
0.0%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.8%
0.8%
0.6%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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