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Charlotte Hall Veterans Home

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  2. Maryland
  3. Charlotte Hall Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Theresa
    ★★★★★ 7 months ago

    If your family member is self efficient - no issues. If your family member requires assistance - run! His has been here a little over 2 months. He broke his hip and needed rehab. I have had several group conferences thinking issues were resolved, not the case. Instead of redirecting he is placed in time out. Any independence is striped away not permitted to choose clothing for the day, must eat all meals in room or by nurses station even though was told he was allowed in the dining room. Nurse's, etc. prevent this from occurring. Not enough staff to adequately provide the necessary care and attention. Nurse practitioner won't return calls in a timely manner - requested a call from doctor - took 3 weeks until she finally got in touch with me. I could go on and on - but the topping on the cake was no one should have to call the nurses station because a family member used the call button, while waiting falls and is bleeding! Luckily I called him to check in only to be told "I have a little problem.". I immediately hung up, called the nurse's station and told them what happened and please get down there and help him!! Unfortunately another hip replacement due to the surgical incision reopened.

  • Jesus Christ'sLove Ministries
    ★★★★★ 2 months ago

    God bless ^_^

  • Kizzy Mi
    ★★★★★ a year ago

    I visited my uncle here a few weeks ago. The security is great! I was so touched when I walked through the doors to see the walls decorated with military emblems, logos and awards. I was so honored to see a structure with a sign that says, "REAL HEROS DON'T WEAR CAPES, THEY WEAR DOG TAGS." This is truth in its highest form! I am proud of our veterans and grateful for Charlotte Hall for caring for our veterans. I had the chance to interact with the staff during my visits with my uncle and they are kind, so helpful and caring. Had some conversations with the residents and they are grateful as well. Thanks Charlotte Hall!

  • Brittany Snowden
    ★★★★★ 7 months ago

    i wouldn't even give this place one star if I could.. I'm very disgusted in how they are treating one of my relatives.. He fought for our country and this is how he's replayed no way you need to treat these ppl with respect and care..he had a really hard life and lost everything he had in the blink of an eye. Im looking at getting a lawyer involved

  • Jim McKeldin Jr.
    ★★★★★ 7 months ago

    It was a difficult decision to put my father in the Alzheimer's unit at Charlotte Hall.They took great care of him as the disease progressed.He recently passed and I would like to thank all the staff in 1C.

About Charlotte Hall Veterans Home

General Information

Legal Business NameHmr Of Maryland LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 17, 1986 (34 years)
Capacity286
Residents282
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Charlotte Hall Veterans Home

Charlotte Hall Veterans Home was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 10, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
BSomePotential for Minimal HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

June 15, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 2, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$360,875 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Charlotte Hall Veterans Home require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
40min
55min
ReportedExpected
RN
4hr 15min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.6%
100.0%
100.0%
100.0%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.6%
99.6%
100.0%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.4%
76.9%
79.5%
80.5%
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.7%
21.4%
19.7%
19.2%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.7%
24.2%
18.8%
22.4%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
25.4%
23.7%
22.0%
22.0%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
17.4%
19.2%
18.7%
20.8%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
11.8%
10.7%
11.8%
11.3%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
4.9%
6.0%
8.1%
7.5%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
2.6%
3.5%
4.9%
4.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
5.1%
3.6%
5.1%
3.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
3.4%
2.0%
3.5%
4.8%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
1.0%
1.4%
0.5%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.4%
0.0%
0.4%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
98.8%
96.7%
97.0%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.1%
97.6%
97.6%
97.6%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
2.5%
11.1%
11.7%
12.2%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.5%
6.1%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
2.6%
1.9%
2.3%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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