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Autumn Lake Healthcare At Chestertown

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Shy Lee
    ★★★★★ 11 months ago

    Terrible place. That residents are always soaking wet. Every time I go in the place smells of urine and feces. I see residents wet and no one attending to them. There is also resident that yell for help and people ignore it. The nurses are not friendly and they are over work for sure. The aides are over worked and will allow people to just sit in there own urine while they go do something else. Everyone is always in there phones. Do not ever let your loved ones go there! they forget to give people food and don't ask if they need anything!!! Terrible place!

  • A Google User
    ★★★★★ a year ago

    Autumn Lake took wonderful care of me while I was recovering from my knee surgery. Thank you to the nurses for the great care, the therapy was wonderful, and the food was great.

  • Anonymous
    ★★★★★ 2 years ago

    Visited a relative there. Amazing improvement to the nursing home staff and management in the past year! Staff was really helpful and caring and responsive to her and and she loved the therapy. Especially the "pet therapy"visitors! She said that she was going to ask the kitchen for recipes.

  • Billy Gosser
    ★★★★★ 2 years ago

    autumn lake is not a place to send your love ones. They do not provide enough staff to care of the eldely. I've have been there and a man was in the dinning area for two hour and no staff came and checked on him and also when it was feeding time they forgot about him.(he had to be hand fed). They forgot to bring my grandmothers food to one evening that I know of. She pushed the button for 45 minutes and no one came, come to fine out the button wasn't working. Her TV has lines going threw it, you tell someone and they pass the buck. If you ask the nurse to change her , they say thats not my job I'll have to get a aide. Her insilin was suppose to be 40 units and they were only giving her 20 units and then they wonder why her sugar was high. One nurse left her topless sitting in her wheelchair in her room while she went to fine a grown. Don't you think she should have had one before she went to change her. The woman that was in her room with her kick her three times. If my grandmother gets treated like this with family coming and seeing this how do other patients get treated with no one coming to see them. You have two staff members that follow each other everywhere, how are they getting any work done. Eating time there are three staff members to serve food but only one really serves the platters while other basicly watch. DO NOT SEND YOUR LOVE ONES TO THIS PLACE.

  • A Google User
    ★★★★★ 5 years ago

About Autumn Lake Healthcare At Chestertown

General Information

Legal Business NameChestertown Operator LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 14, 1994 (23 years)
Capacity92
Residents76
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Autumn Lake Healthcare At Chestertown

Autumn Lake Healthcare At Chestertown
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

July 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide adequate and comfortable lighting levels in all areas.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

December 11, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Autumn Lake Healthcare At Chestertown require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 25min
2hr 10min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
2hr 50min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.0%
100.0%
100.0%
100.0%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.4%
100.0%
100.0%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
29.6%
14.3%
13.8%
25.0%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.7%
27.6%
32.1%
30.5%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.6%
16.0%
0.0%
14.3%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
23.6%
25.0%
25.0%
25.4%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
5.9%
16.7%
3.8%
14.5%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
23.2%
16.8%
20.7%
23.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
8.1%
4.7%
5.0%
4.5%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
11.8%
17.1%
6.5%
8.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
1.8%
0.0%
0.0%
1.9%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
1.6%
7.8%
4.9%
6.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
6.5%
7.8%
6.5%
4.5%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
1.3%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.2%
86.1%
91.5%
90.2%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.6%
80.6%
80.6%
80.6%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.2%
84.4%
88.3%
80.6%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
25.0%
28.3%
27.3%
32.5%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
5.5%
2.0%
0.0%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
3.0%
3.6%
6.6%
5.8%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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