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Manor Care Health Services - Chevy Chase

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Brenda Crawford
    ★★★★★ 4 months ago

    I am writing this review on the behalf of my sister, Louise Graham who stayed at your establishment in room 104. She had to stay there for rehab while recovering from back surgery. The staff there was very helpful for anything she asked for. The room she stayed in was a beautiful place on the red side. It was a wonderful place for her to be for her recovery. She would love to come back if she could get a room back on the red side. The administrative staff was very helpful and nice during her stay there in March 2017.

  • Kathy Murphy
    ★★★★★ 8 months ago

    So looking for a place for my mother, reading many reviews and visiting places. Stopped by Chevy Chase ManorCare and at 1st impression not bad at all....and as I waited on the person to come talk with me and give me a tour. They paged her about 3 times, then paged her a 4th time she called the Front desk and I heard them say you have a lady waiting. Soon after that a lady walked by me, with her finger up as to say give her a minute. Then another lady appears to say she was going to give me the tour. After the tour she returns me to the door of the 1st lady she informed her we were done with the tour and ask if she wanted to speak with me. She informs the lady that she was "to busy"!!! To Busy!!! Really??? To Busy to say good morning, to busy thank you!!! A Dog has the since to wag its tail....

  • Cynthia Tracy
    ★★★★★ 7 months ago

    They took great care of my mother. The facility was clean and organized. The staff was helpful and friendly.

  • Martin Brossman
    ★★★★★ 7 years ago

    My father had to do rehab after a knee infection and this was the only place that had a bed at the time. I was very reluctant. A week before I almost lost him to internal bleeding resolved by dropping this blood thinner from 5mg to 2mg. In the home the ManorCare of Chevy Chase doctor raised it to 7mg. If we did not find it I am concerned that he would have survived. All I can speculate is the doctor did not read the exit pagers from the hospital AT ALL but I have no idea. He as as hard to catch up with as the first doctor. The next thing I heard was my father calling me in tears about the rough handling at night changing the sheets. I have been personally concerned about the night staff dud to the indifference and difficulty that I had experience when I was there. At this point I told them we have to get him home and find a way to get the same care at home at much more expense/effort. It is my personal opinion that this is a scary place. I hope no one has problems like we did now I am very un-trusting of any place like this. Make sure you are double an triple checking behind anyone that goes is such a place.

  • jean beringer
    ★★★★★ 5 months ago

About Manor Care Health Services - Chevy Chase

General Information

Legal Business NameManor Care Of Chevy Chase Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity172
Residents135
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Services - Chevy Chase

Manor Care Health Services - Chevy Chase
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 28, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.

June 27, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.

January 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

June 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

June 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

April 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
BSomePotential for Minimal HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

February 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Services - Chevy Chase require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 30min
ReportedExpected
CNA
35min
35min
ReportedExpected
LPN
1hr 5min
55min
ReportedExpected
RN
3hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.9%
96.2%
96.2%
96.2%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
61.3%
60.2%
63.1%
94.0%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
68.0%
65.1%
61.5%
52.3%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.2%
6.2%
11.1%
9.2%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.7%
9.5%
3.6%
13.7%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
2.7%
7.0%
8.3%
8.9%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
13.6%
12.7%
8.7%
5.0%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
1.2%
0.9%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
5.3%
5.2%
9.5%
2.9%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
3.5%
7.3%
7.7%
8.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.9%
0.0%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
0.0%
0.9%
0.0%
0.9%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
2.5%
3.4%
3.6%
3.4%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
1.4%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

62.5%
63.6%
67.1%
72.7%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.1%
65.9%
65.9%
65.9%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.3%
83.1%
78.9%
71.7%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
3.5%
0.0%
1.1%
0.0%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
3.3%
2.0%
2.3%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.5%
1.8%
1.5%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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