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Medstar Southern Maryland Hospital Center

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    First off this hospital will stiff you with a high bill that you had no knowledge of until they place it in collections then you hear about it through you're credit report and they expect you to pay it after who knows how much time has passed. Now this is provided if I owe anything at all since I received nothing via mail. I updated all my information since I moved and got married in 2015 so what is the problem? Surely I should have got something in the mail otherwise I would not have this issue. Also I have good insurance that pays at 80%. If I have a bill I pay it! I don't let my bills dive in collections. Logic states: Nothing in the mail equals no bill. Secondly heaven forbid if you are hurt and in pain they will have you waiting forever until you finally decide to leave and go to another hospital. This happened to me the other day when I injured my knee and I was in severe pain from it. The staff had me waiting for 3 hours and made me wait an additional hour after the X-ray. My husband decided to take me to another hospital to get treated. My husband refused to have me sitting there in pain for longer then I had to. Also they had put me back out in the waiting area after my x-ray? What hospital does that? Hospital normally give people wheel chairs to support people with leg injuries or a bed. I was told to wait back out in the waiting room on a iron bench where other patients kept hitting my leg by accident due to lack of walking space in the waiting room area. I'm not going near this hospital ever again, even if my life depended on it! If you need aid please go elsewhere folks. Please avoid this place unless you want be in pain forever and in unknown debts. Go to another state or county for treatment.

  • ★★★★★ 2 weeks ago

    I'm ashamed and disgusted with this hospital!! My boyfriend almost wrecked the truck driving to the hospital because he had sharp chest pains. He said he felt ss if he was having a heart attack he couldn't breath! told him to pull over and luckily my brother was in the area to help. But due to previous uses with the ambulance timing and lack of assistance we decided to drive him selves. I pulled up to the area where the ambulance pulls up due to the fact he was saying his heart hurt I pulled up where I felt was necessary for his life! As soon as I got there there was a guy standing outside on the phone I told him "I needed his help I think my boyfriend is having a heart attack." He said ok and got off the phone and walked in the hospital..I walked to the passenger side of the car to open the door and try to help him out..the guy then eventually came out with a lady pushing a chair and then asking him to sit in the chair. I got distracted on the phone talking to his job, and a man came to me saying that they were going to take care of him he just needed me to move the car..no problem. First of all they seemed to have no sense of urgency to hey to him AT ALL!! So while I park the car and my brother parks his work truck , I proceed to walk back towards where I dropped him off at, as I walk into the hospital I see my boyfriend taking off the oxygen and taking things off his fingers and getting up! I was confused and asked what was wrong? People where just standing around like nothing was going on!? He then asked me to take him to another hospital while walking out. And with them standing there knowing his condition watched him and let him walk away. So while we are walking to the car he tells me he over hears people saying "I thought he was shot the way she came in here, that was unnecessary! ". Never again will I go there!!

  • ★★★★★ a month ago

    Nursing staff rude, never identified who they are (no name), not able to answer a simple question, other staff have to speak for them, didn't explain hospital procedure nor a procedure that they will proform on you and being loud outside the room . The social worker requested a bed chair for the room and I never got it. The chairs are so uncomfortable to sleep siting up in for 6 to 7 hrs in the room with my child.Poor customer service on the nursing staff. The Doctor assigned to us was great! She identified who she was and explained the process. This was my first time at Southern Maryland Hospital and my last. Horrible experience.

  • ★★★★★ 4 months ago

    With the specific doctor and nurses my mom experienced, I give this place a 9 out of 10 rating. My mom's tumors were removed carefully by the doctor and all information has been communicated very well. The nurses were also helping each other out taking care of my mom when it came to food, cleanliness of the room, the whole hospital, and checking up on her fluids and machines connected to her. My mom even said it smelled clean and not the typical hospital smell. The nurses gave her a pillow over her open wound from kidney surgery to put over the wound when she slept and when she was released 3 days after from the hospital, she rode back back in my car so the seatbelt won't open the wound back up. They just need to hire more employees for back up. This is a very good hospital.

  • ★★★★★ a month ago

    Took my granddaughter to ER for a bad cut, it was busy but they where right on there game. I would like to make note that the ER is an emergency room and not a physicians sick call. I seen people in there for coughs , vomiting things you could go to your PCM for. I do see most of the complaints on here are exactly that , people wanting to be seen for non-emergency issues. Also expecting mothers waiting to be induced, if there is an active mom in labor and no bed, you have to understand why. Those active labor mom's come first. I am due too have total hip replacement at this hospital Oct 18 and after reading the reviews i got scared and was going to cancel but looking at them again I do notice most are just complaints they weren't seen ASAP. So hopefully fingers crossed I shall be fine and will re-post my experience after my procedure.

About Medstar Southern Maryland Hospital Center

General Information

Legal Business NameMedstar Southern Maryland Hospital Center Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 14, 2013 (5 years)
Capacity24
Residents24
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Medstar Southern Maryland Hospital Center

Medstar Southern Maryland Hospital Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Medstar Southern Maryland Hospital Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 10min
ReportedExpected
CNA
1hr 40min
40min
ReportedExpected
LPN
1hr 55min
1hr 35min
ReportedExpected
RN
6hr 10min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.3%
98.8%
-
-
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
95.3%
95.3%
95.3%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.7%
77.4%
-
-
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
47.9%
52.6%
-
-
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
-
-
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.4%
-
-
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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