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Northampton Manor Nursing And Rehabilitation Cente

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Ivy-Lou Buhrman
    ★★★★★ a month ago

    They constantly call the wrong person that is her POA, and the only contact they should call. A nurse there called My brother and told him that our mother was on her deathbed. They also gave her physical therapy that I had told them not to. In fact They just called my sister 15 minutes ago and I was right there and my phone did not ring. THEY WANTED TO GIVE HER PHYSICAL THERAPY AGAIN. Who runs that place? How many times must a family have to go over things with them?

  • Deborah Athey Fitchett
    ★★★★★ 3 months ago

    The staff was caring and I recovered from being in a coma for 28 days and the PT staff was so professional in helping me to walk and talk again. I was younger then most of the patients there and I was very aware of the care the staff provided to all in the community at NHM. They were superb.

  • Mike Hale
    ★★★★★ 4 months ago

    My wife has been here 2 years after suffering a stroke . Was good at first but has gone down hill after being sold twice . Understaffed . At tmes the past year a nurse will have to do 2 hallways . The nurses are good . A lot of the staff has elected to go work elsewhere. Its the aids that tend to have no supervision later in evening and hurry every thing they do thats the problem . . Yesterday my wife got a sponge bath instead of a bi weekly shower . Didnt wash her hair . I have just had the 4th new shirt i bought disappear. Bought the last 1 yesterday . Always the new ones still with tags on . No respect is given to her personal items . Countless picture frames broke from carelessness when cleaning . Her dresser drawers are always stuffed with supplies instead of her belongings . I always remove them . Just brought in my 4th pack of hangers as they are always gone , and i do her laundry so they do t need to touch them . Very unhappy and hope to move her out of there .

  • Ellie Best
    ★★★★★ 7 months ago

    It may be hard to believe but in the 80's and 90's this used to be the number 1 nursing facility in Frederick. Now and for the last 10 to 15 years it has gone down to the worst. I had the privilege of working ther in the 90' s and early 2000's. Now it makes me cry to see how it is run. Many of the staff could care less about our elderly. It is just a paycheck. As a nurse I love the elderly and had to discuss bad behaviour of aides ( racing patients backward down hall to showers) , not making sure they have a clean dry bed or chair to be in. Not being helped to eat when they seemed down or unable to feed themselves. They leave soiled laundry in hall in pllastic bags smelling up the entire facility. Many patients had items stolen from them, either out of their rooms or off themselves. Sometimes the problem is just poor staff other issues are direct noncaring company that runs the home. The one thing I do know, is the family MUST be an advocate for their loved one. You don't want them there and they don't want to be there. So make sure you visit often and complain, complain complain, if you see something wrong. Many times our loved one worries about retaliation of we complain. This can be a real threat but go over the staff's head of you must. We can Not let these facilities treat our loved ones like this. Things won't change if we don't let them know we will be vigilant on making sure our loved ones are cared for in a loving, decent way.

  • Jim Wolfe
    ★★★★★ a year ago

    James Wolfe, I went in after a Spinal fusion surgery and was there about 2 weeks and every thing great and I was ready to get out and then they got me infected. If they hadn't got the infected then I would not paid a dime because MEDICARE and my AARP/UnitedHealth supplemental plan covers the first 21st days. The infection caused me great pain and I had to stay there for 100 days. Now they are charging me $14,000 which I don't have. I still have pain from the infection and I also have Parkinsons Disease for 19 years and I am already on disaility. Hate them except for the physical therapy staff, they were excellent.

About Northampton Manor Nursing And Rehabilitation Cente

General Information

Legal Business NameNorthampton Manor Nursing And Rehabilitation Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1990 (28 years)
Capacity196
Residents173
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Northampton Manor Nursing And Rehabilitation Cente

Northampton Manor Nursing And Rehabilitation Cente
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 22, 2016 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 27, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

March 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

March 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.

October 6, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

February 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionMaintain comfortable and safe temperature levels.
DFewPotential for HarmComplaint+InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmComplaint+InspectionKeep all essential equipment working safely.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northampton Manor Nursing And Rehabilitation Cente require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
3hr 60min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.3%
96.3%
96.2%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
100.0%
100.0%
99.3%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.5%
49.2%
40.0%
45.8%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.2%
25.9%
21.4%
17.7%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.9%
18.5%
21.1%
28.4%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
9.4%
7.0%
7.9%
5.6%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
21.2%
19.1%
12.2%
27.3%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
6.6%
7.1%
3.4%
3.7%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
3.0%
3.6%
4.3%
3.7%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
2.8%
0.9%
0.0%
2.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
5.1%
0.0%
2.1%
3.7%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
4.4%
3.3%
0.7%
0.7%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
0.7%
0.7%
1.4%
1.3%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
2.3%
0.6%
0.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.1%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.8%
89.6%
87.4%
84.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.5%
82.1%
82.1%
82.2%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.6%
68.3%
73.9%
65.7%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
15.6%
22.6%
17.1%
16.0%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
3.4%
0.9%
0.8%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
2.4%
1.6%
1.6%
1.3%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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