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Citizens Care Center

  1. Skilled Nursing Home Facilities
  2. Maryland
  3. Havre De Grace Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Shadow Kissed
    ★★★★★ 3 weeks ago

    Best pharmacy. They treat you like family and care about your wellbeing. They have a lot of medications other pharmacies don't stock. They try to work with you if your meds are out of your budget.

  • Taewin Krannath
    ★★★★★ 3 weeks ago

    My relative was well cared for. We fell in love with the staff

  • Adrienne Wooden
    ★★★★★ 6 months ago

    Love How Staff Is Nice And Love What They Do I'm A Soon To Be Worker

  • Kathy Shackelford
    ★★★★★ a year ago

    Visited a friend here and this is an extremely nice Nursing care center compared to most. It was clean & Bright and the employee's were very nice and helpful to us. As a volunteer Hospice worker ( I would go in and just sit and talk or read or just be there to hold thier hand when family couldn't be present or they didn't have any family left) I have been in many Nursing homes and this is by far one of the Best. She had a beautifully huge window and there was a big beautiful court yard to take your loved one out in.

  • Melissa Dolzine
    ★★★★★ a year ago

    This place is horrible. They treat the patients so bad. My grandmother is there and has had the worst treatment ever. I just want her to get better so she can get out of there. The therapist she had is very nasty, the nurses take forever to come when called. My grandmother had to go to the bathroom, hit the light for help and it took over 20 minutes to get there! This is uncalled for, she was hanging out of her bed when my dad got there to visit-no one came to help her! I would not recommend this place to my worst enemy! I hoped they would treat her nice since her other granddaughter worked there but nope. They do not care about the patients there. Not one bit!

About Citizens Care Center

General Information

Legal Business NameCitizens Nursing Home Board Of Harford County
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 3, 1967 ()
Capacity184
Residents164
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Citizens Care Center

Citizens Care Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 2, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Citizens Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
3hr 50min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
96.8%
96.8%
96.8%
96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
99.3%
99.3%
99.3%
94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
73.2%
72.5%
75.7%
59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.6%
19.3%
23.3%
23.6%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.7%
26.3%
27.9%
20.1%
21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose ability to move independently worsened
15.4%
13.1%
14.4%
15.0%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who received an antipsychotic medication
11.9%
5.5%
9.0%
13.3%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents whose need for help with daily activities has increased
7.5%
5.6%
6.2%
2.9%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who lose too much weight
7.1%
5.0%
3.3%
2.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of high risk long-stay residents with pressure ulcers
1.4%
2.1%
2.0%
3.4%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who self-report moderate to severe pain
2.9%
3.6%
8.3%
4.8%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who have depressive symptoms
4.7%
4.9%
4.2%
2.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a urinary tract infection
2.7%
2.8%
2.8%
2.9%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
1.4%
1.3%
1.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.1%
95.4%
93.5%
87.8%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
93.8%
93.8%
93.8%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.3%
72.3%
72.5%
71.7%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
13.0%
8.7%
7.0%
9.2%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
1.6%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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