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Manor Care Health Services - Hyattsville

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Cindy Beteadeau
    ★★★★★ 5 months ago

    My mom was in this facility for in April for 21 days for rehab. The nursing staff is horrible. They do not communicate. My mother had a fall and no one called to tell me. I found out by myself while talking to my mom. I asked the nurse and she was very rude. I asked for management and no one could tell me where I can locate someone. The director of nursing was busy so I asked for the administrator. I had to knock on her door several time before she decided to open it. At that time, she cracked the door and asked who is it. She did not even come out. At this time I was pissed! I did not even want to see her. How can you manage a place and your door is always shut? I guess that is the culture of the nursing home. From top down, it's the worst. The two ladies in admission, the lady at the front desk and the lady who is the human resources were always pleasant. They always greeted me when I either went down or come up in the elevator. They were the nicest people in that building. I had questions about my mother's insurance and the lady in the business office was so mean. She told me I had to make an appointment to see her and she would have called me back. She never did. I again went to her to ask her about my mom's insurance again because I was willing to pay privately for 2 more weeks just to make sure my mom was strong enough. She looked at me as though I was so disgusting. I told her never mind and I took my mother elsewhere to Ginger Cove in Annapolis. I am so happy my mother is no longer there. I did not care if I had to drive to Annapolis everyday, once my mother in a place where she can be treated with respect and dignity. I would not recommend this place for a PET!!! Never again HCR Manorcare.

  • Nicholas E. Mills
    ★★★★★ in the last week

    If you accept the truth and learn from the Bible you will benefit your self. (Isaiah 48:17-18.)

  • Raeza Olivia
    ★★★★★ 6 months ago

    i recently had rehab there and this location is unprofessional and not very clean. however they do have a nice staff. not very helpful but likable.

  • Eneida Somarriba
    ★★★★★ 8 months ago

    My mother in law was sent to Manor Care from the hospital to receive physical therapy. The place is dreadful and understaffed. The quality of the nursing service is poor and patients may experience verbal abuse from staff and other patients. The rooms are small and when a nurse is called 30 minutes may pass before anyone comes to check on patient. My mother in law stayed there almost a month and she was getting depressed and she said that the physical therapy that she received was not worth her stay there. We finally took her home before she was discharged because we were worried about her emotional well being. It is so sad that the elderly are not given the respect and the services that they deserve and pay for. Find another place, don't trust your loved ones to Manor Care.

  • Yvonnie Whichard
    ★★★★★ 8 months ago

    it was the worst exsperiance smells like urine and feet and ass the nurses are horrible excepta small few my room mate fell two days in a row and they did'nt let her daughter until the second day she wound up having a fractionat 91 years old .i hateded it there.hyattesville riggs rd. never go there.

About Manor Care Health Services - Hyattsville

General Information

Legal Business NameHeartland Of Hyattsville Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity160
Residents134
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Services - Hyattsville

Manor Care Health Services - Hyattsville
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
BSomePotential for Minimal HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

April 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.

March 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmComplaintQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmComplaintPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

April 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

February 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Services - Hyattsville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.1%
94.7%
94.7%
94.7%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
94.7%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.1%
52.4%
59.3%
64.3%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.0%
7.9%
6.5%
14.3%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.4%
19.1%
8.5%
13.7%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
3.1%
8.5%
7.0%
7.7%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
16.9%
17.4%
24.0%
10.4%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
1.1%
1.0%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
8.0%
6.3%
11.2%
7.3%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
14.3%
10.8%
8.4%
7.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.1%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.8%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.9%
0.9%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
4.0%
5.2%
1.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.1%
91.8%
95.1%
92.8%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
89.6%
89.6%
89.6%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.1%
43.9%
42.8%
39.8%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
0.0%
1.5%
1.5%
4.1%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
2.6%
2.4%
1.6%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.2%
0.2%
0.4%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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