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Manorcare Health Services - Potomac

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    Lost my mother and had no idea she was even a patient there. EXTREAMLY unprofessional staff all around.

  • ★★★★★ 7 months ago

    The horrors my father endured at this place were horrid. Excrement on the walls and Betsy screamed at me regarding my Father who was dying. Said he only had a temp 0f 104 when in fact Hospice was present. The worst experience of my life. The worst care ever. Excrement all over the walls. This was the worst experience of my life and my father's

  • ★★★★★ 11 months ago

    Honest, If a negative star rating existed that's what I would give this place. For a nursing and medical establishment I was very disappointed with care and treatment of my relative. A member of my family is staying there as a part of his knee recovery therapy. The room the placed him in was infested with Ants. When it was brought to their attention a nurse's response was that they do not have someone on staff weekend's to take care of it. Really!! My relative notified the staff member's about it that morning and nothing was done. When I came for a visit I mentioned it to the staff about it and one of them decide's to give my a run about procedures for getting a different room. I asked this staff member to speak to a manger and when I asked if he would meet me at the room or call on the room the nurse replied with a smart remark which was totally unprofessional. See that infestation make me wonder if they have cleaned the room properly before putting my family member in there. Another issue I have is that my relative has another medical condition and when that medical condition was affecting while in Potomac Manor's care, the nurse refused to help him by providing him with what he needed to overcome his medical episode. If you have family that are at this establishment or who are going to this place please be sure to check over everything and make sure the room is clean and sanitized.

  • ★★★★★ a year ago

    I have been here almost 2 weeks and for the most part I have truly been taken care of. I find the nursing staff and the aides attentive, helpful, competent and in general a pleasure to interact with. I find that what comes around goes around and my having a sense of humor amidst the pain of the recovery process has gone a long way in establishing positive connections with staff. I also have found that expressing gratitude to the staff (for all their ongoing attempts to make you more comfortable ) is deeply appreciated. Occupational Therapy and PT have been outstanding! I have had many joint replacements over the past 13 years and the treatment I have received here is number one on my list of rehab facilities. My only real complaint is that I find the food almost inedible and have had many peanut butter and jelly sandwiches to sustain me. The other thing I want to mention is that while several "issues" have come up ( as one would expect in this kind of setting) my complaints have been addressed by administrative staff in a very open minded and respectful way. While the whole surgery and recovery process has been very stressful, I know my healing process has been totally supported by this facility and for that, I am deeply grateful, Roberta Sachs PhD

  • ★★★★★ a year ago

    I agree with the other goggle review that overall the place & location is good but the nursing staff is much less to be desired. I am surprised that nothing has been done to address rude and unprofessional staff despite past online reviews on other related websites citing the same problem about this place. The RN Supervisors both day time and evening shifts on Williamsburg wing were rude and unprofessional in the way they interact with patient and patient's family. The staff in general were unfriendly and not helpful with exception of one nurse (Manesha - friendly helpful and competent ). They should clone her.

About Manorcare Health Services - Potomac

General Information

Legal Business NameManor Care Of Potomac Md LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 24, 1988 (29 years)
Capacity158
Residents142
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Potomac

Manorcare Health Services - Potomac
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.

July 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

July 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.

December 3, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Potomac require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 35min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
1hr 5min
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.8%
100.0%
100.0%
100.0%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
98.9%
100.0%
100.0%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
64.3%
73.5%
61.5%
54.2%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.8%
31.8%
30.4%
28.6%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.2%
11.2%
26.9%
22.7%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
18.8%
12.9%
8.4%
12.3%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
14.7%
12.7%
13.4%
17.9%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
1.6%
1.5%
3.0%
4.2%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
4.2%
3.1%
8.6%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
1.3%
2.3%
1.4%
1.4%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.1%
1.2%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
2.4%
3.2%
4.9%
2.5%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
7.1%
3.2%
2.4%
1.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.6%
2.0%
1.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.6%
92.7%
95.0%
93.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.1%
91.2%
91.2%
91.2%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.9%
83.4%
84.1%
82.6%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
11.3%
14.2%
15.4%
13.6%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.7%
1.2%
1.4%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.7%
0.5%
0.4%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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