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Northwest Hosp. Ctr. Sub. Unit

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  2. Maryland
  3. Randallstown Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Lakesha Frierson
    ★★★★★ in the last week

    Currently still here for observation. Unfortunately my job is close to NW so here is where I landed. I came in for chest pain, nausea, and headache at 3:30pm on 2/18/20. An EKG was ran on me 30 minutes later. (Which is extremely questionable for my symptoms). I then sat until 7pm when they decided to take me back. I then received a quick look over and some muscle relaxers & inflammatory medication. They were going to send me home still in pain and without a diagnosis. The doctor then suggested I can stay for observation. I was finally taken to a room around 1am 2/19/20. It is now 2:47pm 2/19/20 and I'm still here without being seen by a physician or given any pain meds. I was placed on a liquid diet (for unknown reasons) I haven't eaten since 2/18/20 1pm. The CT scan I received made me vomit, so my stomach is empty as you can imagine. I would never under any circumstances recommend this hospital to anyone EVER!!! I have a medical history that is not average by any standards. I have had Cancer, surgeries and many other health issues. Yet this is the best you have to offer!?!?! I can't wait to leave even though I'm still in pain and no diagnosis in sight. May GOD watch over me!

  • Lynn Pownell
    ★★★★★ 3 weeks ago

    I was injured while in the emergency room awaiting treatment. I received incomplete discharge instructions. The first response of the staff was cover their own rear ends. I have been out of the hospital for six days and no one has addressed my concerns appropriately. I still do not have complete discharge instructions. This emergency room is not just unpleasant - it's dangerous. But even all of this pales next to the air of contempt that almost every member of the staff displays towards the people they are supposed to be serving. You can teach a good person how to be a member of a medical team. But you can't take a member of a medical team and teach them how to be a good person

  • Scherrell Link
    ★★★★★ a month ago

    A four and a half hour wait in the emergency room while a friend was waiting for a doctor. We left and went to a better hospital. I rated the hospital one star because there weren't any half stars or quarter stars or well you get my point. If you can go elsewhere go elsewhere. This was a man whose pacemaker fired which is at a real hospital an emergency but apparently not at northwestern.

  • Carol Martin
    ★★★★★ a week ago

    I was there Feb 11th 2020 for a gastric bypass surgery. I had the best experience I've ever had at a hospital. The nurses i had were the most nicest people i could ever meet!! My Dr's & all the assistants were the greatest. The intern i had were awesome also. I would gladly come back to this hospital for any other needs i'll have. Dr. Celine Richardson & her crew were the greatest!! Thanks to all who helped!!??

  • richard finger
    ★★★★★ a month ago

    I was a patient about 6 months ago, and always meant to write a review, and never got around to it. I came into the ER very ill; dehydrated, high fever, etc., and had to be admitted. I was seen very quickly that morning, and everyone, especially Ms. Karen Foote, couldn't have been more attentive. Once on the 3rd floor, I had the best of care. I cannot recall names of all of the staff, but Donatta was a stand-out; always showing compassion and caring. My stay lasted almost 4-days, and I am so pleased to say that I will always choose Northwest, and would always recommend Northwest to anyone that needs care!

About Northwest Hosp. Ctr. Sub. Unit

General Information

Legal Business NameNorthwest Hospital Center Inc
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 19, 1996 (24 years)
Capacity39
Residents34
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Northwest Hosp. Ctr. Sub. Unit

Northwest Hosp. Ctr. Sub. Unit was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 14, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northwest Hosp. Ctr. Sub. Unit require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 15min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
3hr 10min
1hr 50min
ReportedExpected
RN
7hr 15min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 5hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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96.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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94.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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59.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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21.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
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12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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7.0%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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3.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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3.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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-
-
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0.4%
Q4 2016Q1 2017Q2 2017Q3 2017MD
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.3%
97.9%
98.9%
99.0%
83.5%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
96.8%
96.8%
96.8%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
47.0%
50.5%
48.8%
56.4%
68.7%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who made improvements in function
9.7%
10.1%
9.6%
15.1%
12.1%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.6%
2.4%
2.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
1.2%
1.5%
1.1%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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